Top 472 Customer support representative Jobs in Cactus Az

Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
7d
Registered Advisor Service Associate
Key Consulting —Scottsdale, AZ
- $80,009 - $90,000 a year
- Full-time
- Office
- 8 years
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Technical Service Representative
Minerals Technologies —Phoenix, AZ
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
National Account Manager (Pallet Racking & Material Handling Systems)
Ziglift Material Handling —Surprise, AZ
- $50,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
Veterinary Client Service Representative - Dermatology
Thrive Pet Healthcare —Scottsdale, AZ
- $17 - $19 an hour
- Full-time
- Clinic experience
- Organizational skills
- 1 year
- Continuing education credits
- Paid parental leave
Quick Apply
Client Services Representative
SafeinHome —Tempe, AZ
- $24.00 - $26.40 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Bilingual Inside Sales Associate
New World/National Auto Parts —Phoenix, AZ
- From $15.15 an hour
- Weekends as needed
- ASE Certification
- CRM software
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Dorado Sales —Surprise, AZ
- $50,461.29 - $60,770.59 a year
- Full-time
- Background check
- High school diploma or GED
- Communication skills
Quick Apply
1d
Member/Provider Support Tier III
Merchants Benefit Administration —Scottsdale, AZ
- $20 - $23 an hour
- 8 hour shift
- Computer literacy
- Office
- 3 years
- Paid training
- Paid holidays
Quick Apply
8d
Territory Manager
PVS DX, Inc. —Glendale, AZ
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Math
- Paid holidays
- Health insurance
Quick Apply
RF Systems Engineer
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $112,924 - $125,275 a year
- Full-time
- Hybrid work
- Microsoft Access
- Management
- 3 years
Associate, Core Service - International Client Services (Mandarin/Cantonese Required)
Charles Schwab —Phoenix, AZ
- $25.00 - $26.92 an hour
- Overnight shift
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
1d
Customer Support Representative
Moxie Pest Control —Phoenix, AZ
- $19 an hour
- Full-time
- Office
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
1d
Route Service Representative - UniFirst
UniFirst —Phoenix, AZ
- Full-time
- Clean driving record
- Inventory management
- Mid-level
- Profit sharing
- Health insurance
9d
Counter Sales Representative
SCP Distributors LLC —Phoenix, AZ
- $18 - $21 an hour
- Overtime
- 18 years or older
- Spanish
- English
- Employee stock purchase plan
- Health insurance
Quick Apply
7d
Customer Service Representative - Outbound B2B - Hybrid
TTEC —Tempe, AZ
- From $18.50 an hour
- Monday to Friday
- High school diploma or GED
- 1 year
- Communication skills
- Wellness program
- Tuition reimbursement
3d
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
7d
Customer Service Representative
VORTEX INDUSTRIES, LLC —Phoenix, AZ
- $33 - $36 an hour
- Full-time
- Ability to walk for extended periods
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Representative
Heritage Exposition Services —Phoenix, AZ
- $45,000 - $70,000 a year
- Extended hours
- Microsoft Word
- Microsoft Outlook
- Office
- Paid training
- Paid holidays
Quick Apply
Customer Support Representative
Flexi-Van Leasing LLC —Scottsdale, AZ
- $55,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply

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Customer Service Supervisor

Delta Dental of Arizona -
Scottsdale, AZ

Apply Now

Job Details

$59,000 - $86,900 a year
7 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Excel
Word embeddings
Research
High school diploma or GED
Productivity software

Full Job Description

Description:

Delta Dental of Arizona, the state’s #1 dental insurance company, is looking for a proactive, proven Customer Service Supervisor with experience in training and coaching experience to provide support to the Customer Service team and two years of call center experience.

About You

You have a passion for helping customers and developing people. You’re a natural leader in helping others in a genuine and supportive way. You like to find answers to problems and innovations in workflows. You realize how you get there is just as important as getting there when it comes to your team. It’s just more fun to win as a team.

Your adaptability and creative problem-solving talents make you the go-to person in a pinch. The customer experience is paramount, and you know the balance between efficiency and spending the time to get the right answer. You feel great about all you’ve accomplished, but you’re ready for the next challenge.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

Interview, hire, and train all new hires, ensuring training materials are updated between courses
Work closely with subject matter experts to develop, coordinate, and deliver a formal training and mentorship program to ensure a smooth transition from the learning environment to daily production environment
Supervise a team of call center agents
Conduct quality review audits of the assigned Customer Service Representatives. Observe performance, techniques, adherence to policies/procedures, and application of guidelines
Provide coaching, advice, and guidance based on audit findings, and deliver regular performance feedback to the customer service representatives
Identify adverse performance patterns. Collaborate with the Customer Service Manager to achieve and maintain quality assurance standards and service level agreements. Maintain responsibility for counseling agents failing to meet standards
Analyze quality assurance data to identify trends, report findings, and suggest improvement recommendations; integrate approved changes into training materials and share with current call center agents. Proactively identify knowledge gaps following the implementation of any major change
Develop and revise quality monitoring procedures and standards guidelines based on changes to policies, processes, systems, or other measures
Handle escalated calls, as needed
Approve timecards biweekly; manage and correct timesheet errors
Complete monthly one-to-one coaching with all assigned associates
Set annual goals, complete monthly scorecards, and write/administer annual performance evaluations for each member of the team. Working with the Call Center Manager, determine amounts for annual increases and bonuses, if applicable, and administer reviews to associates
Perform needs analysis and identify learning opportunities that meet the call center’s needs
Maintain a comprehensive working knowledge of all policies, procedures, and plan benefits for all operations
During periods of excessive call volume, assist by taking inbound calls, emails, and assisting the CS team with researching inquiries
Develop job aides, incentive systems, and other tools to continually elevate the overall quality of customer interactions
Performs all other duties as assigned by management
This position is a hybrid local remote position. Most days at home with some days at our Scottsdale, Arizona office

The starting pay for this role includes a base salary of $59,000 - $86,900. Hybrid remote.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred
Two or more years Call Center experience
Dental or medical experience preferred
One year of quality assurance and/or staff development in a customer service environment
Excellent written and verbal communication skills
Experience monitoring all types of customer contacts and providing feedback
Proficiency in Microsoft Word and Excel
Self-motivation, as well as the ability to work in a team environment
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

Refine Your Search

customer support representative jobs in cactus az

Customer Service Supervisor

Registered Advisor Service Associate

Technical Service Representative

National Account Manager (Pallet Racking & Material Handling Systems)

Veterinary Client Service Representative - Dermatology

Client Services Representative

Bilingual Inside Sales Associate

Customer Service Representative

Member/Provider Support Tier III

Territory Manager

RF Systems Engineer

Associate, Core Service - International Client Services (Mandarin/Cantonese Required)

Customer Support Representative

Route Service Representative - UniFirst

Counter Sales Representative

Customer Service Representative - Outbound B2B - Hybrid

Staff Support Representative

Customer Service Representative

Customer Service Representative

Customer Support Representative

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