Summary of Position
As a Retail Sales Associate, you will be responsible for providing excellent customer service, maintaining store cleanliness and organization, and supporting the overall sales and operations of the store. You will assist customers in finding items, processing transactions, and ensuring a positive shopping experience. Your role is vital in promoting the mission of the store and supporting our commitment to sustainability and community service.
Essential Functions & Responsibilities
Customer Service
- Greet and assist customers in a friendly and professional manner.
- Provide information on products, promotions, and store policies.
- Resolve customer inquiries and complaints efficiently and courteously.
- Encourage repeat business by building positive relationships with customers.
Sales and Transactions
- Operate cash registers and handle transactions accurately.
- Process sales, returns, and exchanges in compliance with store policies.
- Assist customers with fitting room needs and provide recommendations based on customer preferences.
- Achieve individual sales targets and contribute to store sales goals.
- Merchandising and Inventory
- Assist with receiving, tagging, and displaying merchandise.
- Ensure that products are organized, neatly displayed, and properly priced.
- Monitor and restock inventory levels as needed.
- Assist in conducting regular inventory counts and maintaining accurate records.
- Assist in sorting clothing in the production room.
Store Maintenance
- Maintain cleanliness and orderliness of the store, including sales floor, fitting rooms, and back stock areas.
- Follow store opening and closing procedures.
- Report any maintenance or safety issues to the Director of ReFresh.
Team Collaboration
- Work collaboratively with team members to achieve store objectives.
- Participate in team meetings and training sessions.
- Assist with special events, promotions, and other store activities as required.
- Assist families in the Resource Room as well as the Youth in Care Room with shopping needs.
Mission Support:
- Promote the mission of and its commitment to sustainability and community service.
- Educate customers about the benefits of shopping at a resale store and the impact of their purchases.
Agency Accountability
- Complete daily activity log.
- Navigate and use various software packages to obtain, collect, and track program data in a timely manner as required by the funder and/or the Foster & Adoptive Care Coalition. This includes but is not limited to Salesforce
- Is receptive and responsive to training, coaching, supervision, and feedback; works well in team setting.
- Maintain an up-to-date Outlook calendar.
- Adhere to the Coalition’s Shared Values, Employee Code of Conduct, and Employee Code of Ethics.
- Participate in team and agency meetings and/or individual professional consultations. The majority of these meetings should be attended in person (virtually during pandemic restrictions).
- Respond to communication from staff, clients, and professionals in a timely manner.
- Follow procedures for meeting and consulting with supervisory staff.
- Respect and demonstrate understanding for differences including the ability to interact effectively with individuals regardless of race, religion, gender, gender identity and expression, national origin, sexual orientation, age, disability, and socioeconomic status
Department Specific / Non-Essential Functions
- Other duties as assigned with or without accommodation.
- Supports the Coalition’s mission – attends special events, training events, and other “all hands-on deck” activities.
Qualifications & Requirements Education:
- High school diploma or equivalent.
Experience, Skills & Qualifications
- Previous retail or customer service experience preferred.
- Strong interpersonal and communication skills, basic math skills, and the ability to operate a POS and cash register.
- Positive attitude, reliability, flexibility, and a passion for sustainability and community service.
- Strong organizational and time management skills and ability to multitask.
- Must be a self-starter, driven, and highly organized.
- Strong problem-solving skills and analytical abilities.
- Flexibility to support the agency through rapid growth
- Strong interpersonal skills to interact positively with all employees.
- Attention to detail to ensure tasks are completed thoroughly and correctly.
Additional Skills/Competencies necessary to carry out services to the service population’s culture and socio-economic characteristics
- Requires an understanding of diversity (racial, ethnic, religious, socio-economic, etc.) as well as sensitivity to the situations of the children and families the organization serves.
- Stresses a respect for the confidentiality of the children and families the organization serves.
- Requires a clean criminal history.
- Must fulfill the responsibility as a mandated reporter in the State of Missouri.
- Behaves with integrity, demonstrates high ethical standards, and displays a positive image of the Foster and Adoptive Care Coalition.
- Demonstrates accountability for results and keeps commitments to others.
Organizational Relationships/Scope
- This position reports to the Director of ReFresh with the support of the Chief Operating Officer. Collaborative consultation will be sought from all teams.
- Working Conditions
- This position entails work in the ReFresh store and Coalition office.
- While performing the duties of this job, the employee is required to communicate effectively.
- The physical requirements of this job include sitting, standing, walking, climbing stairs, lifting up to 50 lbs., pulling and/or pushing on occasion.
- Use of automobiles for local travel to multiple sites may be required.
- The Coalition office is considered home-base with primary office hours Monday-Friday 8:30 AM – 4:30 PM CST.
- This position requires flexibility. Evenings, weekends and holiday hours will be required to meet the expectations of this position. Hours will be 9:50 am– 6:20 pm with a 30-minute lunch.
Agency Shared Values
Employees of the Foster & Adoptive Care Coalition agree to hold themselves and their colleagues to the following values:
- We insist on fairness and respect. We are deliberate in ensuring everyone has safety, opportunity, access, and support to be heard.
- We are family. We are connected and support one another in meeting the needs of our own families and the families we serve. We assume the best and are committed to each other.
- We celebrate differences and harness the power that diversity brings. Every viewpoint is heard and honored. We are stronger because of our differences.
- We are intentional about knowing better and doing better, using innovation and solution-focus approaches with courageous passion and excellence.
- We respect, leverage, and engage everyone's unique strengths and talents so each individual can contribute to their full potential.
- We are an agency built on integrity, maintaining a culture of trust, respect, transparency, and honesty. We walk in our truth and uphold ethical standards.
- We stand up for each other and what is right for our clients and stakeholders with truth, vulnerability, and accountability.
- We develop and maintain authentic relationships by being flexible and open-minded and maximizing the strengths of each individual in the team to accomplish the best outcome for our children and families. Everyone contributes to leadership.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
