Top 358 Center manager Jobs in Calabasas Ca

Call Center Manager
Brody Pennell HVAC —Los Angeles, CA
- $70,000 - $100,000 a year
- Weekends as needed
- Mid-level
- Residential
- Mentoring
Quick Apply
4d
Clinical Case Manager (Bilingual Korean)
Koreatown Youth & Community Center —Los Angeles, CA
- $25 - $28 an hour
- Part-time
- Background check
- Current TB test
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Senior Facility Manager
Lucky Strike Entertainment —Woodland Hills, CA
- $85,000 - $95,000 a year
- Holidays
- 5 years
- Plumbing
- Contracts
- Employee stock purchase plan
- Health insurance
9d
Service Coordinator - Bilingual; Armenian/English
Frank D. Lanterman Regional Center —Los Angeles, CA
- $5,413 - $7,950 a month
- Full-time
- Bilingual
- Experience working with individuals with developmental disabilities
- English
- Health insurance
- Dental insurance
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Case Manager
WEINGART CENTER ASSOCIATION —Los Angeles, CA
- $21 - $24 an hour
- Full-time
- Word processing
- Computer literacy
- Bachelor of Science
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Contact Center Sales Manager
Bishop Gold Group —Los Angeles, CA
- From $190,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
- Health insurance
- Dental insurance
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Production Line operator/Lead bilingual (English/Spanish)
Choc-Art —Valencia, CA
- $24 - $27 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
TikTok Shop Live Selling Host
Lyve Studios —Los Angeles, CA
- From $30 an hour
- Weekends as needed
- Mid-level
- In-person
- Flexible schedule
Quick Apply
Business Development Manager
Westlake Ace Hardware —La Crescenta, CA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Program Analyst SME - TS/SCI w/ Poly
General Dynamics Information Technology —El Segundo, CA
- $170,000 - $230,000 a year
- Bachelor of Science
- 11+ years
- Travel
- Paid time off
- 401(k) matching
Business Development Center Manager (Automotive BDC)
Westlake Financial —Los Angeles, CA
- $54,000 - $108,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Opportunities for advancement
Quick Apply
Senior Sleep Technologist - North Hollywood
UCLA Health —North Hollywood, CA
- $38.57 - $56.71 an hour
- CPR Certification
- Patient monitoring
- Computer literacy
Contact Center Systems Manager - Genesys, Salesforce & Five9
Motion Recruitment —Los Angeles, CA
- $105,000 - $130,000 a year
- Full-time
- System design
- HIPAA
- Mid-level
2d
BCBA Social Skills Lead
Easter Seals Southern California, Inc. —Culver City, CA
- $78,000 a year
- Full-time
- LMFT
- Microsoft Excel
- Microsoft Outlook
Service Coordinator - Bilingual; Spanish/English
Frank D. Lanterman Regional Center —Los Angeles, CA
- $5,413 - $7,950 a month
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Spanish
- Health insurance
- Dental insurance
Quick Apply
FMS Account Coordinator
Libertana —Sherman Oaks, CA
- $24 - $27 an hour
- Full-time
- Analysis skills
- In-person
- 1 year
Quick Apply
4d
Call Center Operations Manager
Omega Law Group PC —West Hollywood, CA
- $72,000 - $93,000 a year
- Continuous improvement
- Senior level
- Leadership
- Free parking
- Health insurance
Quick Apply
General Manager - Encino, CA
Petco —Encino, CA
- $36.00 - $59.50 an hour
- Weekends as needed
- Merchandising
- High school diploma or GED
- Fair chance
- Health insurance
- 401(k)
Workplace Experience Manager
Cushman & Wakefield —El Segundo, CA
- $89,250 - $105,000 a year
- Full-time
- Hospitality
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
12d
Office Manager
USC —Los Angeles, CA
- $71,617.82 - $92,163.44 a year
- School experience
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Tuition reimbursement

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Call Center Manager

Brody Pennell HVAC
Los Angeles, CA

Quick Apply

Job Details

$70,000 - $100,000 a year
4 days ago

Qualifications

Live chat
Data integrity assurance
Marketing ROI (MROI) improvement
Incentive plan management
Performance improvement leadership
Team member evaluation
Customer relationship building
Email customer support
Customer retention strategy
Texting/chatbox tools
Sales outreach campaigns
Managing teams in a customer support role
Phone communication
Conversion rates analysis
Operations coordination
Service scheduling
Employment law
Staff scheduling
Workplace dispute resolution
Sales training
HR legal compliance
Team scheduling
Performance feedback (performance evaluation method)
Mid-level
Lead Conversion
Data summary reports
Managing clients in a customer support role
Dispatching
Team development
Hiring

Full Job Description

Position Summary

The Call Center Manager is responsible for leading the daily operations of the Customer Service and Dispatch teams, ensuring exceptional customer experiences while maximizing booking efficiency, technician productivity, and revenue opportunities. This role oversees inbound and outbound communications, dispatch coordination, scheduling performance, employee development, and call center metrics. The ideal candidate is a strong leader with experience in the home services industry who thrives in a fast-paced environment and is passionate about coaching teams to deliver outstanding customer service.

Key Responsibilities

Lead, coach, and oversee the daily operations of all Customer Service Representatives (CSRs) and Dispatchers, ensuring exceptional customer service, scheduling accuracy, and operational efficiency.
Monitor inbound phone calls from customers, vendors, and business partners while providing support with escalated calls, appointment scheduling, call routing, and customer inquiries.
Act as the primary point of contact for customer concerns and service escalations, resolving issues professionally while delivering a best-in-class customer experience.
Partner closely with the Dispatch team to ensure plumbing and electrical technicians are efficiently scheduled, routes are optimized, and same-day service opportunities are maximized.
Recruit, onboard, train, mentor, and develop Customer Service Representatives and Dispatchers, ensuring team members understand company processes, service offerings, customer service standards, and performance expectations.
Manage all inbound leads from various marketing sources, including Google, Yelp, Podium, Angi, HomeAdvisor, social media, website inquiries, chat platforms, and referral programs, ensuring every lead receives prompt follow-up.
Review all unbooked calls daily and implement appointment recovery efforts to maximize booking opportunities.
Drive outbound calling initiatives for maintenance customers, unsold estimates, membership renewals, aging equipment, deferred repairs, seasonal promotions, and other revenue-generating campaigns.
Maintain a consistently full multi-day service schedule by proactively identifying scheduling opportunities and balancing technician capacity across plumbing and electrical departments.
Utilize ServiceTitan to schedule appointments, monitor call recordings, review KPIs, track lead conversion, and ensure scheduling capacity aligns with business objectives.
Respond promptly and professionally to customer emails, online chats, text messages, and website inquiries.
Ensure all marketing sources and campaign tracking are accurately assigned within ServiceTitan to maintain data integrity and measure marketing return on investment.
Monitor key performance indicators including booking rates, abandonment rates, response times, average speed to answer, outbound conversion, and customer satisfaction metrics.
Achieve company booking goals, including maintaining a minimum 95% booking rate on qualified service calls and maximizing conversion of inbound opportunities.
Prepare and submit daily, weekly, and monthly operational reports, including call center metrics, booking performance, staffing updates, and productivity reports.
Partner with the Director of Operations and department managers on strategic initiatives, staffing needs, and continuous process improvement.
Create and manage staffing schedules for Customer Service Representatives and Dispatchers, including evenings, weekends, holidays, and on-call rotations as business demands require.
Conduct regular coaching sessions, document employee performance, and provide ongoing training to improve customer service skills, sales performance, and scheduling accuracy.
Perform regular performance evaluations and develop individualized growth plans for team members.
Review and calculate performance-based incentives and commissions for Customer Service Representatives and Dispatchers each pay period.
Ensure compliance with all California labor laws, including meal periods, rest breaks, attendance policies, and wage and hour requirements.
Foster a positive, accountable, and high-performance team culture centered on customer satisfaction, teamwork, and continuous improvement.

Expectations

Demonstrate strong leadership, accountability, and professionalism while setting the standard for exceptional customer service.
Build and maintain a high-performing call center focused on maximizing booking opportunities, customer retention, and technician productivity.
Utilize data and reporting to identify trends, improve processes, and drive measurable performance improvements.
Maintain a calm and solution-oriented approach while effectively managing multiple priorities in a fast-paced service environment.
Inspire, motivate, and develop team members through coaching, recognition, and continuous feedback.
Ensure strict adherence to company policies, safety standards, labor laws, and operational procedures.
Work collaboratively with Service, Plumbing, Electrical, Sales, and Management teams to support company growth and operational excellence.
Promote a customer-first culture by ensuring every interaction reflects the company's commitment to professionalism, quality workmanship, and exceptional service.

Preferred Qualifications

5+ years of call center leadership experience, preferably within the plumbing, electrical, HVAC, or other residential home service industries.
Strong working knowledge of ServiceTitan or similar field service management software.
Proven experience managing dispatch operations, scheduling, customer service, and performance metrics.
Excellent leadership, communication, conflict resolution, and coaching skills.
Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
Proficient in Microsoft Office Suite and customer relationship management software.
Ability to analyze reports and implement process improvements that increase operational efficiency and customer satisfaction.

Quick Apply

Refine Your Search

center manager jobs in calabasas ca

Call Center Manager

Clinical Case Manager (Bilingual Korean)

Senior Facility Manager

Service Coordinator - Bilingual; Armenian/English

Case Manager

Contact Center Sales Manager

Production Line operator/Lead bilingual (English/Spanish)

TikTok Shop Live Selling Host

Business Development Manager

Program Analyst SME - TS/SCI w/ Poly

Business Development Center Manager (Automotive BDC)

Senior Sleep Technologist - North Hollywood

Contact Center Systems Manager - Genesys, Salesforce & Five9

BCBA Social Skills Lead

Service Coordinator - Bilingual; Spanish/English

FMS Account Coordinator

Call Center Operations Manager

General Manager - Encino, CA

Workplace Experience Manager

Office Manager

I want to receive the latest job alert for center manager in calabasas ca

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