Top 22 Software development lead escalations Jobs in Caldwell, Id

Software Development Lead - Escalations
Crelate —Eagle, ID
- Full-time
- 5 years
- Office
- SQL
- Paid parental leave
- Disability insurance
Quick Apply
Load Management Solutions Leader - West Region
Eaton —Boise, ID
- $97,000 - $143,000 a year
- Background check
- Up to 50% travel
- Sales
- Retirement plan
9d
Service Delivery Manager - Enterprise, eero CS
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- AD&D insurance
- Health insurance
IT Manager II – Tier 1 Primary Support
State of Idaho —Boise, ID
- $41.43 - $45.57 an hour
- Full-time
- Office
- Conflict management
- Recruiting
- Paid holidays
- Health insurance
4d
AI Technical Lead
Blue Cross of Idaho —Meridian, ID
- $118,506 - $177,758 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
IT Manager II - Virtualization
State of Idaho —Boise, ID
- $41.43 - $49.20 an hour
- Full-time
- Office
- Recruiting
- Fingerprint clearance
- Paid holidays
- Health insurance
7d
Technical Engagement Manager
KLA —Boise, ID
- $107,000 - $181,900 a year
- Full-time
- 5 years
- Mentoring
- Smartphone
- Employee stock purchase plan
- Paid holidays
Director, Health Plan Provider Contracts
Molina Healthcare, Inc. —Boise, ID
- $87,569.00 - $189,732.18 a year
- Full-time
- 3 years
- Analysis skills
- Organizational skills
- Health insurance
Product Development Engineer
KLA —Boise, ID
- $100,100 - $170,200 a year
- Full-time
- Doctoral degree
- Up to 50% travel
- Mid-level
- Employee stock purchase plan
- Paid holidays
13d
Managed Payroll Associate III - Elevate Solutions
PAYLOCITY CORPORATION —Meridian, ID
- $25 - $31 an hour
- Full-time
- Office
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d
Property Management Representative
Albertsons Companies —Boise, ID
- $55,000 - $71,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Executive Managed Payroll Associate - Elevate Solutions
PAYLOCITY CORPORATION —Meridian, ID
- $25 - $35 an hour
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
6d
RVFix Intake Associate - Part Time Seasonal
Bishs RV —Meridian, ID
- From $18 an hour
- Part-time
- Pass drug screening
- Communication skills
- Entry level
- Employee discount
- Gym membership
Quick Apply
Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise
Blink Health —Boise, ID
- Monday to Friday
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Lead Infrastructure Engineer III
Truckstop —Boise, ID
- $130,000 - $140,000 a year
- Computer science
- Computer Science
- System design
Quick Apply
CAS Senior Manager
Sorren —Meridian, ID
- $135,000 - $185,000 a year
- Full-time
- CPA
- System design
- 8 years
- Paid parental leave
- Paid holidays
Quick Apply
Senior SCADA Engineer, EPC (Remote)
SOLV Energy, LLC —Boise, ID
- $125,114 - $166,402 a year
- Full-time
- Remote
- 6 years
- Engineering
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Sr Account Executive, Broker Factoring
Truckstop —Boise, ID
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Dept Specialist II - Pharmacy Systems Support
Albertsons Companies —Boise, ID
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d

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software development lead escalations jobs near caldwell, id

Software Development Lead - Escalations

Crelate -
Eagle, ID

Quick Apply

Job Details

Full-time

Benefits

Stock options
Paid parental leave
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Software issue identification
Customer communication
Software engineering
Software coding
C#
Microsoft SQL Server
Incident Escalation
SQL
Managing clients in a customer support role
Distributed systems
Redis
Log analysis tools
Customer relationship management
Resolving technical support tickets
TypeScript
Cross-functional communication

Full Job Description

Sustained Engineering Lead

This is an onsite in person role. Only candidates who are able to commute to our offices in Eagle, ID will be considered.

About the Role

We are looking for a Sustained Engineering Lead who thrives at the intersection of deep technical expertise, high ROI execution and direct client impact. This is not a passive, ticket-routing role — it's a hands-on, high-ownership position for an engineer who wants to own an entire lane of operation: from the moment a client escalation lands, through solutioning, to the moment a permanent fix ships. You partner directly with our head of Client Success, and Product, write code, and be a driving force in the stability, quality, and long-term reliability of our product.

What You'll Own

Client Escalations — Be the technical anchor for critical and high-priority client issues. You are the person the team looks to when an issue is in the code, in the data, urgent, or cross-functional.
Triage and own full lifecycle of Escalations – Partner with head of Customer Success and Product, using your technical, consulting, and investigation skills to verify, triage, prioritize, investigate, resolve and deliver solutions to the pipeline of requests.
Root Cause Analysis — Conduct deep-dive investigations into production issues, defects, and systemic failures. Don't just fix the symptom — find the source and eliminate it.
Resolution & Code Fixes — Write, review, and ship code. You are expected to be a hands-on contributor who can diagnose and resolve issues directly in the codebase, not simply delegate to others.
Client Relationships — Engage directly with clients and client-facing teams during escalations. Communicate with clarity, empathy, and technical credibility.
Quality & Reliability Improvement — Identify patterns in escalations and defects, and drive systemic improvements that reduce recurrence across the product.
Process & Standards — Define and refine how the sustaining engineering function operates — triage processes, escalation playbooks, SLA adherence, and post-mortems.

Responsibilities

Take full ownership of client escalations from intake through resolution, including direct client communication and internal coordination.
Conduct thorough investigation and root cause analysis of reported defects, regressions, and production incidents.
Write production-quality code and tests to deliver bug fixes, patches, and workarounds on tight timelines without sacrificing long-term code health.
Collaborate cross-functionally with Product, Engineering, QA, and Support teams to triage, prioritize, and resolve client-impacting issues.
Reproduce and isolate client-reported issues across diverse environments, configurations, and data sets.
Document findings, resolutions, and known issues in a clear, reusable manner for internal and client-facing knowledge bases.
Contribute to and enforce coding standards, review practices, and testing requirements within the sustaining engineering function.
Mentor and guide junior and mid-level sustaining engineers; set the technical bar for the team.
Proactively identify and address technical debt and fragile areas of the codebase that drive disproportionate client issues.
Participate in on-call rotation for critical client escalations as needed.

What We're Looking For

Must-Haves

5+ years of software engineering experience, with a demonstrated track record in sustaining, support engineering, or a closely related discipline.
Strong, hands-on coding ability — you write code daily and are comfortable diving into unfamiliar codebases quickly. Our stack is .NET, C#, TypeScript, Elastic, Redis, and SQL Server.
Deep ownership mindset — you drive issues to resolution, follow through without being asked, and are accountable for outcomes, not just effort.
Proven experience handling client escalations in a technical capacity, including direct client communication under pressure.
Expert-level debugging and troubleshooting skills — log analysis, profiling, memory/thread analysis, distributed system tracing, etc.
Strong written and verbal communication skills; ability to translate complex technical findings into clear summaries for both technical and non-technical audiences.
Demonstrated ability to work in a fast-paced environment and manage multiple high-priority issues simultaneously.

Nice-to-Haves

Experience with recruiting solutions, ATS, CRM or other similar of records.
Familiarity with observability and tracking tooling (e.g., Datadog and Azure DevOps).
Background in QA, reliability engineering, or DevOps practices.
Experience managing a Kanban style pipeline of tickets and resolving issues using code, processes, and consultative bedside manner..

How You'll Be Measured

Speed and quality of resolution for client escalations.
Reduction in repeat/recurring client issues over time.
Code quality and test coverage of fixes shipped.
Client and internal stakeholder satisfaction during escalations.
Contributions to sustaining engineering process improvements.

Why This Role

This role carries real weight. You won't be buried under process or abstracted away from the work that matters. You'll have direct influence on client experience, direct access to the codebase, and the authority to drive change. If you want to own something meaningful and see the direct results of your work — this is the role for you.

What We Offer:

Results-driven organization, with reasonably flexible work hours
Plenty of opportunities to learn, grow your career, and wear lots of hats.
Startup life – flexible, relaxed, yet high stakes work environment
Awesome coworkers who care about their work and each other
Competitive benefits including:
- Flexible spending and dependent care accounts
- Medical, Dental and Vision coverage
- 401k with matching
- Long and short-term disability insurance
- A life insurance policy
- A generous paid leave policy, which includes up to 14 days of office holidays (including a company-wide winter break)
- Paid parental leave
- And for team members who excel, stock option grants.

Quick Apply

Refine Your Search

software development lead escalations jobs in caldwell, id

Software Development Lead - Escalations

Load Management Solutions Leader - West Region

Service Delivery Manager - Enterprise, eero CS

IT Manager II – Tier 1 Primary Support

AI Technical Lead

IT Manager II - Virtualization

Technical Engagement Manager

Director, Health Plan Provider Contracts

Product Development Engineer

Managed Payroll Associate III - Elevate Solutions

Property Management Representative

Executive Managed Payroll Associate - Elevate Solutions

RVFix Intake Associate - Part Time Seasonal

Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise

Lead Infrastructure Engineer III

CAS Senior Manager

Senior SCADA Engineer, EPC (Remote)

Sr Account Executive, Broker Factoring

Dept Specialist II - Pharmacy Systems Support

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