Top 8 Desktop support technician Jobs in Caledonia Mi

Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
IT Support Technician (Part-time)
Tend.Harvest.Cultivate. —Grand Rapids, MI
- $22 - $26 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
13h
Support Technician
NuWave Technology Partners LLC —Grand Rapids, MI
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Work from home
Quick Apply

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desktop support technician jobs near caledonia mi

Help Desk Support Technician

Quantum Leap -
Grand Rapids, MI

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Job Details

Benefits

Paid time off
Cell phone reimbursement
401(k) matching

Qualifications

Microsoft Outlook
Incident management software
Windows
Cloud-based systems
Cloud service support
Productivity software support
Customer engagement
Desktop applications
Microsoft Teams
SharePoint
Desktop administration
Ticketing system technical support

Full Job Description

Help Desk Support Technician Wanted:

Our number one focus when growing our team is to find people who above all enjoy interacting with others in a team environment and have the heart of a servant. We choose our customer base carefully to ensure we are doing business with like-minded people who understand and respect the need for our services. We strive to be a team that is eager to help and make our customer's day better.

The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.

Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.

Help Desk Support Technician - Responsibilities:

Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
Knowledge of Windows 10 - installing and troubleshooting
Installing, configuring, and troubleshooting desktop hardware and peripherals

Microsoft 365 Basic Administration
Active Directory Basic Administration

Help Desk Support – Requirements:

1 year experience working for a MSP.

Good computer skills with IT and Customer Service experience.
Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
Experience with the following technologies – Windows, Windows Server, Office applications

Help Desk Support – Benefits:

Health care

401k+ company match
Certification reimbursements
Cellphone reimbursement
PTO

Interested candidates should apply below or by sending a resume to [email protected]

Apply Now

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desktop support technician jobs in caledonia mi

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