Top 4 Customer success manager Jobs in Calhoun, Ga

Member Success Manager
The New Flat Rate —Dalton, GA
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Paid holidays
- Health insurance
Account Manager - State Farm Agent Team Member
Melissa Eldridge - State Farm Agent —Rome, GA
- $55,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Technical Service Account Manager - Industrial Engine
YANMAR America —Adairsville, GA
- Full-time
- English
- Mid-level
- 3 years
Quick Apply

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HCL Critical —Calhoun, GA
Serve as the front desk receptionist, greeting visitors and directing phone calls using multi-line phone systems with professionalism and courtesy.
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Member Success Manager

The New Flat Rate
Dalton, GA

Apply Now

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching
Gym membership
Professional development assistance
Life insurance

Qualifications

Customer relationship building
Customer relationship management

Full Job Description

We are a software company based in Dalton, GA, with an app that helps HVAC, Electrical, and Plumbing contractors price their services more effectively. Our mission is to help contractors and entrepreneurs implement proven processes that improve profitability and create long-term stability.

We provide a suite of sales and communication systems used by companies worldwide, along with comprehensive coaching and training programs to help them maximize results.

Job Title: Member Success Manager (HVAC | Plumbing | Electrical)
Department: Member Experience
Location: In person
Employment Type: [Full-Time]

Job Summary:

About The New Flat Rate

The New Flat Rate (TNFR) partners with HVAC, Plumbing, and Electrical service companies to improve sales performance, technician confidence, and operational consistency through a proven menu-style pricing and sales system.

As a Member Success Manager, you will embody TNFR’s core values:

Innovative – Continuously improving the Member experience and identifying new ways to help Members succeed.

Helpful – Serving as a trusted advisor and resource for Members.

Driven – Proactively identifying opportunities to improve Member performance and satisfaction.

Ambassador – Representing TNFR’s mission, methodology, and brand with professionalism.Will report to: Director of Member Experience

Overview

Help Our Members Win — And Grow With Them

If you are someone who: Builds strong relationships with customers

Enjoys helping people succeed and solve problems Is comfortable discussing solutions and selling value

Wants to play a key role in customer success and revenue growth…this may be the role for you.

The Member Success Manager serves as the primary relationship owner for TNFR Members. This role works closely with Members from onboarding through long-term engagement to ensure successful adoption of the TNFR system.

The Member Success Manager helps Members navigate questions, deepen adoption of the program, strengthen relationships, and introduce additional products and services that help Members grow their business.

Key Responsibilities

Member Onboarding

Guide new Members through the onboarding process

Ensure Members understand TNFR systems, resources, and training opportunities Coordinate with internal teams to ensure a smooth implementation experience Proactively follow up during the first 90 days to ensure adoption and successMember Relationship Management

Serve as the primary point of contact for assigned Member accounts Build trusted advisor relationships with owners, managers, and staff

Maintain regular communication through calls, meetings, and check-ins Identify Member needs and proactively provide solutionsMember Support & Success

Answer Member questions regarding the TNFR program and services Coordinate internally with Training and Field Performance teams to resolve issues

Ensure Members are utilizing available tools and resources Monitor Member engagement and proactively address adoption gapsMember Growth & Product Expansion

Identify opportunities to introduce additional TNFR products and services Educate Members on program upgrades, training opportunities, and new offerings

Present solutions that align with the Member’s business goals Collaborate with Sales and Training teams to support Member growthRetention & Engagement

Identify at-risk Members and proactively intervene Strengthen relationships to maintain long-term partnerships

Facilitate solutions that improve Member satisfaction and success Support renewal and retention efforts

KPIs & Performance Metrics

Member Retention Rate
Member Satisfaction (CSAT) Member Engagement (touchpoints and follow-ups)
Onboarding Success Rate Upsell / Expansion Revenue
Account Growth

Qualifications

Required 2+ years experience in Account Management, Customer Success, or Relationship Management Strong interpersonal and communication skills Ability to build trusted relationships with business owners and managers Strong organizational and follow-up skillsPreferred Experience working with service businesses (HVAC, Plumbing, Electrical) Customer Success or SaaS account management experience Experience managing multiple client relationships simultaneously Background in training, coaching, or consulting

Benefits include:

Paid time off and paid holidays
401(k) with company matching
Health, dental, and vision insurance
Parental leave & child care in the state of Georgia
Professional development assistance
Gym membership contribution
Cell phone contribution

Location

This is an office-based position located in Dalton, GA.

The New Flat Rate is an Equal Opportunity Employer.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) 4% Match
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer success manager jobs in calhoun, ga

Member Success Manager

Account Manager - State Farm Agent Team Member

Technical Service Account Manager - Industrial Engine

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