SUMMARY: Yocha Dehe Wintun Nation (Yocha Dehe or Tribe) is a federally recognized tribal government. The Tribe’s mission is to provide for the health and welfare of its people, to govern its own lands and affairs with sovereign independence and in a manner consistent with its cultural values, and to enhance and diversify its economy for the overall good of the nation. Yocha Dehe’s governing body, its elected Tribal Council, is charged with implementing this mission. As a federally recognized tribe, Yocha Dehe exercises a government-to-government relationship with the United States, as well as with the State of California and local governments, and the Tribe actively engages with outside agencies and officials, local stakeholders and members of the public.
POSITION SUMMARY: The IT Operations Manager is responsible for managing the company's IT infrastructure and operations. The IT Operations Manager will have a strong technical background, exceptional leadership skills, cybersecurity expertise, network architecture knowledge, and a strategic approach to managing IT resources. This role is vital for ensuring the smooth, secure, and efficient operation of YDWN’s IT systems and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ensure the proper maintenance, upgrade, and support of all IT-related infrastructure, including servers, networks, and telecommunication systems.
· Guide and mentor, a team of IT professionals, providing direction, training, and performance reviews to foster a high-performing team environment.
· Develop and implement strategies to improve IT operations, enhance system performance, and reduce downtime.
· Maintain the security of IT systems and ensure compliance with relevant regulations and policies, including data protection and cybersecurity standards.
· Work with external vendors and service providers to manage contracts, negotiate agreements, and ensure the quality of services delivered.
· Oversee the procurement of IT equipment and software to ensure that the organization has the necessary tools and resources to operate efficiently.
· Handle general accounting duties related to IT operations, including budgeting, financial reporting, and cost management.
· Oversee the resolution of IT incidents, ensuring quick and effective responses to minimize impact on business operations.
· In partnership with the Director of IT, develop and manage the IT operations budget, ensuring efficient allocation of resources and effective cost control.
· Manage and participate in IT projects, ensuring they are completed on schedule, within scope, and within budget.
· Identify opportunities for process improvement and implement changes to enhance IT service delivery and operational efficiency
· Perform other duties as assigned.
REQUIRED KNOWLEDGE AND EXPERIENCE
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Leadership Skills: Strong leadership and team management capabilities, with experience in mentoring and developing IT professionals.
· Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
· Business Acumen: Sound understanding of business operations and the ability to align IT initiatives with business goals.
· Project Management Skills: Proven ability to manage IT projects, including planning, execution, and delivery, while ensuring alignment with business objectives and efficient resource utilization.
· Adaptability: Ability to adapt to changing business needs and technology trends, with a proactive approach to continuous learning and improvement.
· Vendor Management: Experience in managing vendor relationships and negotiating contracts.
· Demonstrated ability to exercise integrity and discretion in all matters and to maintain confidentiality of all Tribal information and systems.
· Ability to work cooperatively and diplomatically with all Tribal Enterprises including but not limited to, Government, Fire Department, Retail, Casino and Citizens.
· Skilled at working independently to set priorities, make independent decisions, and rely on own judgment to ensure all work is completed in a timely fashion and within budget.
· Principles of budget management, administrative analysis and report preparation.
· Excellent documentation skills.
· Perform duties with high integrity and responsibility.
· Adheres to and supports Yocha Dehe’s Core Values.
Supervisory Responsibilities
This position has supervisor responsibilities.
Education and Experience
Bachelor’s Degree in Information Technology, Computer Science or a related field from an accredited college or university; or equivalent education/experience in the computer science field. Minimum of five (5) years of experience in IT operations management, with a proven track record of managing IT infrastructure, cybersecurity, and network architecture.
Experience managing a 24/7 operation, acting as a part of an Emergency Operations Center (EOC) and with systems supporting public health and safety are highly desired.
Communication and Comprehension Skills
Must have excellent communication skills in verbal and in written form. Ability to maintain a high level of accuracy and confidentiality concerning Tribal matters by using tact, diplomacy, and an understanding of the organizational culture, climate, and/or politics. Excellent interpersonal skills in person, by phone and email using professional and courteous etiquette with sensitivity to the diversity of a multi-cultural audience and with cultural sensitivity.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
Computer Skills
Must be highly skilled in Microsoft Office applications with the ability to use word processing, multimedia, email, spreadsheets, and database management software. Possesses up to date knowledge in technology in the areas of multi-user computer environments including server hardware, software and support functions. Extensive experience with end user computing devices and software applications. Understands software deployment and strategies.
In-depth knowledge of IT infrastructure, networking, systems administration, cybersecurity best practices, and network architecture.
Working knowledge of NIST CSF, PCI/DSS, and ISO 270001 standards.
Certificates, Licenses, Registrations
Individuals must be able to successfully pass the Tribal Gaming Agency (TGA) Background Check. Must possess a valid driver’s license and maintain a driving record that is satisfactory to the Tribe’s insurance carrier.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and reach with hands and arms, talk, hear, and smell. The employee is occasionally required to stand; walk; climb and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
The work environment includes regularly working near moving mechanical parts.
Additional Conditions of Employment
Must be able to work with diverse population and with cultural sensitivity. Must be willing to sign the Tribe’s Non-Disclosure, Non-Disparagement and Confidentiality Agreement. Ability to work extended hours during an emergency event or outage. Will require minimal travel to other YDWN properties that require IT support and service.
Job Type: Full-time
Pay: From $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now or in the future require sponsorship to work in the U.S.?
- Do you acknowledge that successful clearance of a federal level background screening is required for all positions within the Tribal Government.
Education:
Experience:
- IT operations management: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Brooks, CA 95606 (Required)
Work Location: In person
