Top 8366 Customer experience leader Jobs in California

Customer Support Lead
Roger Healthcare —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Home Health
- Older adults
- Paid time off
- Vision insurance
Leader, Customer Experience
RH —Corte Madera, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
Quick Apply
Events and Brand Experience Lead
Column —San Francisco, CA
- $160,000 - $240,000 a year
- Email
- 5 years
- Office
- Travel
- Commuter assistance
- Paid parental leave
Site Lead
Akima, LLC —Los Angeles, CA
- $125,000 - $195,000 a year
- Full-time
- 5 years
- Research
- Analysis skills
- Health insurance
- Dental insurance
Lead, Travel Operations
Ross Stores —Dublin, CA
- $70,310 - $101,400 a year
- Hybrid work
- Inventory management
- 5 years
- Research
Professional Learning Lead, California
IXL Learning —Sacramento, CA
- $90,000 - $130,000 a year
- Full-time
- Remote
- School experience
- Management
- Bachelor of Science
Lead Hospitality Associate
Opensity Solutions —San Francisco, CA
- $36 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Marketing Events Lead, Brand
Anthropic —San Francisco, CA
- $320,000 - $400,000 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Bachelor's degree
- Parental leave
- Flexible schedule
HVAC Lead Startup Division Manager (Working Manager)
Livewell Restoration —San Diego, CA
- $30 - $45 an hour
- Weekends as needed
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
Quick Apply
3d
Facility Lead
Cubework —Hayward, CA
- $23 - $28 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
Quick Apply
10d
Surgery Department Lead - Experienced Veterinary Assistant or RVT!
San Francisco Animal Medical Center —San Francisco, CA
- $35 - $44 an hour
- Full-time
- Blood sampling
- Hospital
- Surgery
- Continuing education credits
- Commuter assistance
Quick Apply
General Manager, Lead with Purpose, Grass Valley
Nevada County Now / Paratransit Services —Sacramento, CA
- $70,000 - $75,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Caregiver Lead
Front Porch —Santa Barbara, CA
- $23.30 - $25.00 an hour
- Full-time
- Background check
- Vital signs
- Pass drug screening
Quick Apply
General Manager, Lead with Purpose, Grass Valley
Nevada County Now / Paratransit Services —Grass Valley, CA
- $70,000 - $75,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Lead Counselor
Pinnacle Treatment Centers —Redding, CA
- $27 - $31 an hour
- Full-time
- Addiction Medicine
- Customer service
- Mid-level
- Continuing education credits
- Paid holidays
Sales Support Lead
UCI, Inc. —Irvine, CA
- From $80,000 a year
- Full-time
- Customer service
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Sales Coaching Lead
UCI, Inc. —Irvine, CA
- From $75,000 a year
- Full-time
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead Residential HVAC Installer $2000 Start Incentive
White Mechanical Inc. —Lake Forest, CA
- $30 - $45 an hour
- Full-time
- Clean driving record
- Schematics
- Construction site
- Profit sharing
- Paid training
Quick Apply
Lead Installer
Garage Innovations Inc —Riverside, CA
- $45 - $95 an hour
- Full-time
- Carpentry
- Clean driving record
- Customer service
- Health insurance
- 401(k)
Quick Apply
11d
Fire Alarm Lead Technician
National Security Systems —Tustin, CA
- $30 - $45 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- 401(k)
Quick Apply

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customer experience leader jobs near california

Customer Support Lead

Roger Healthcare
San Francisco, CA

Apply Now

Job Details

Full-time
$120,000 - $160,000 a year

Benefits

Paid time off
Vision insurance

Qualifications

Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
B2B business model
Experience with SaaS (as product category for technical sales engineers)
Customer support
SaaS

Full Job Description

About Roger

Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started.

In an industry full of legacy players and clunky software, we win on service. Clinicians love us because when they need help, we are fast, sharp, and human. That reputation is one of our biggest competitive advantages, and this role exists to protect and scale it.

Why This Role Exists

This isn't a "manage the queue" position. You'll be equal parts people leader, operator, and analyst: leading the team day to day while constantly asking where the biggest opportunities are to reduce support volume, improve the product, and build self-serve infrastructure that lets clinicians solve problems on their own.

This is a high-ownership role with real impact. As Roger scales, you'll have the opportunity to grow the team and grow into a broader customer experience leadership role.

What You'll Do

Lead and grow the team. Manage, coach, and develop a team of customer support representatives. Own hiring, training, and onboarding as the team scales.
Keep service exceptionally fast. Own SLAs and keep response and resolution times best-in-class. Ensure the team operates as efficiently as possible without sacrificing quality.
Build the support engine. Design and continuously improve processes, workflows, and tooling in Zendesk. Create automations that remove repetitive work and speed up resolution.
Turn support into insight. Constantly analyze where the biggest opportunities are to reduce support queries, surfacing trends to the product and customer success teams to drive fixes at the root.
Build self-serve infrastructure. Develop a robust self-serve layer (help center, documentation, in-product guidance) so clinicians can solve more on their own.
Stay close to clinicians. Be comfortable texting and calling customers daily. Lead by example on what great, human support looks like.

What We're Looking For

5+ years in customer support or customer experience at a B2B SaaS company, with at least 1-2 years leading a team.
Experience at a fast-growing startup, ideally seed to Series B.
Highly analytical. You set up processes, track everything, and let the numbers guide where you focus.
Deep familiarity with Zendesk and a genuine excitement for building automations.
Exceptional written and verbal communication. You're comfortable on the phone, over text, and in writing every day.
A bias toward getting ahead of problems rather than just clearing the queue.
High ownership mentality and comfort operating in ambiguity.

Nice to Have

Familiarity with healthcare or home health.
Experience building self-serve support infrastructure from the ground up.

Why Join Us?

Platinum health, dental, and vision insurance

Flexible PTO

Unmatched career growth opportunity in customer experience

Make a tangible difference in the lives of clinicians and patients

Work on a mission that matters, backed by AI innovation and top-tier investors

Make a Real Difference - Hear from our Users:

“If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse

“Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse

“Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse

Compensation Range: $120K - $160K

Apply Now

Refine Your Search

customer experience leader jobs in california

Customer Support Lead

Leader, Customer Experience

Events and Brand Experience Lead

Site Lead

Lead, Travel Operations

Professional Learning Lead, California

Lead Hospitality Associate

Marketing Events Lead, Brand

HVAC Lead Startup Division Manager (Working Manager)

Facility Lead

Surgery Department Lead - Experienced Veterinary Assistant or RVT!

General Manager, Lead with Purpose, Grass Valley

Caregiver Lead

General Manager, Lead with Purpose, Grass Valley

Lead Counselor

Sales Support Lead

Sales Coaching Lead

Lead Residential HVAC Installer $2000 Start Incentive

Lead Installer

Fire Alarm Lead Technician

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