Top 1194 Customer relations manager Jobs in California

Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
10d
Associate Customer Relationship Manager
TriNet —San Francisco, CA
- $63,600 - $128,750 a year
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Employee stock purchase plan
- Disability insurance
Complex Customer Service Manager
International Paper —Salinas, CA
- $107,400 - $143,200 a year
- Full-time
- 8 years
- High school diploma or GED
- Bachelor's degree
Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Manager, Client Relationship Management
Human Interest —San Francisco, CA
- $100,000 - $110,000 a year
- Remote
- Mid-level
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Customer Success Manager
Claryo —San Francisco, CA
- $165,000 - $180,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Manager, Patient Service Center
AltaMed Health Services Corporation —Commerce, CA
- $83,478.29 - $104,347.86 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- 403(b) matching
- Paid holidays
Program Manager IV, Outreach & Relationship Management
Sutter Health —Sacramento, CA
- $117,436.80 - $176,155.20 a year
- Weekends as needed
- Writing skills
- Office
- Master's degree
Client Support Manager
Tait —Burbank, CA
- $80,000 - $95,000 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
10d
Customer Success Manager, Strategic
Tebra —Corona del Mar, CA
- $76,500 - $81,000 a year
- Email
- Remote
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Work from home
Quick Apply
5d
Member Success Manager
Collective —San Francisco, CA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- QuickBooks
- Health insurance
- Dental insurance
Customer Relations Manager
Hansel Auto Group —Petaluma, CA
- $25 an hour
- Full-time
- Dealership
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
10d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —West Hills, CA
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
5d
Customer Service Care Manager
Raymond Handling Solutions —Ontario, CA
- $67,000 - $150,000 a year
- Online Application
- Up to 50% travel
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
1d
Customer Success Manager
Opeeka, Inc. —Folsom, CA
- $80,000 - $125,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Children
- Paid holidays
- Health insurance
Account Mgr-LTL
FedEx Freight —Vernon, CA
- $89,777 - $141,847 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Paid holidays
Client Solutions Manager, Amazon
TikTok —Los Angeles, CA
- $75,600 - $135,000 a year
- Mid-level
- Fair chance
- 4 years
- Paid parental leave
- Paid holidays
Relationship Manager - Human Resource Outsourcing
ADP —Orange, CA
- $69,300 - $129,200 a year
- Full-time
- Hybrid work
- Sales
- 5 years
- Military
- Wellness program
- Disability insurance
12d

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Client Service Manager

Institute on Aging -
San Francisco, CA

Quick Apply

Job Details

Full-time
$64,480 - $79,138 a year

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Microsoft Outlook
In-person customer service
English
Working with seniors
Managing clients in a customer support role
Bachelor's degree
Working with families
Telephone systems

Full Job Description

Role Overview:

As a Client Service Manager II based in the Bay Area, you will support territories including Marin County, San Francisco, the East Bay, and the South Bay. In this San Francisco-based role, you will help develop new clients, ensure smooth operations and strong customer satisfaction, support long-term case retention, and collaborate with colleagues across operations, staffing, care, and business development for both new and existing accounts.

The position focuses on quality assurance, coordination and delivery of in-home services, and the ongoing management of client care. A significant portion of the role also involves promoting our home care services to new clients and referral partners.

The ideal candidate is innovative, reliable, and highly motivated, with a strong commitment to exceptional service and a solid customer service background.

Essential Job Functions:

Conducting in-home assessments with prospective clients, evaluation their care needs, addressing their questions and concerns, building relationships with their families, and converting them into IOA Corio clients.
Responsible for onboarding and enrollment process for new clients including completion of new enrollment paperwork and completion of all LTC forms.
Ability to perform accurate and comprehensive intakes, initial assessments, and re-assessments.
Answering and responding to calls from referral sources, prospective clients and/or their family members, existing clients, and employees.
Establish and maintain current, accurate, and confidential files for each home care client, identifying and handling service issues, making courtesy calls, performing assessments, creating care plans, and providing ongoing communications regarding clients’ needs.
Maintain strong customer service-based relationships with clients and staff.
Investigate all HCA related complaints and service issues along with the Staffing Manager to effectively manage any issues or concerns in a professional and timely manner.
Ensure that home care is provided according to all relevant policies, procedures, and regulations with a working knowledge of Department of Social Services, Home Care Services Bureau regulations and elder abuse policies and procedures.
When requested, represent IOA at community resource events.
Participate in interdisciplinary team meetings and request interdisciplinary consultation as needed to best address client needs.
Collaborate on client cases and schedules with the staffing team to find the most reliable and appropriately matched Home Care Aides (HCAs) for IOA’s home care clients based on location, time, skills/needs, special requests, etc.
With HR support, arbitrate employment issues impacting home care aides and clients.
Actively promote IOA services to the outside community, including referral relationships while on client visits.
Collaborate across territories with client service team members to promote in home care services and assist with client schedules.
Providing after-hours support for our clients, referral partners and perspective clients (including evening and weekends)- this support may include e-mail, telephone and /or home visits. Position will participate in an On-Call rotation.
Sales and marketing focus with new clients and referral partners on home care services, generating business for program.
Actively promote IOA services to the outside community, including referral relationships, trusted advisors, clinicians, senior living communities in partnership with the Business Development Team.
Working with our marketing team to ensure that updates are properly communicated with our referral sources and identifying new referral opportunities based on our client relationships.
Providing active client care services for our clients. Active Client Care Services includes regular home visits, response to incidents, strong communication with clients and families, management, and revision of our care plans, identifying situations in which additional care or a different form of care is necessary and support for our clients’ needs.
Providing extra support for new clients’ cases, including home visits within the first two weeks of service to ensure complete client satisfaction.
Conducting caregiver introductions, in-home training, and other services.
Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances.
Participate in HCA new hire orientations as needed, in-services, trainings and other company programs or initiatives to enrich the quality of our caregiving staff.
Supporting ongoing client retention through white glove service, prompt resolution of incidents and complaints, client and caregiver appreciation initiatives and building close relations with the clients and their families.
Maintaining a comprehensive knowledge of our requirements as a licensed Home Care Organization, including our obligations to our clients and caregivers.
Maintaining accurate records on all prospective and active clients, employees, and referral sources.

Required Skills & Qualifications:

Bachelor’s Degree Required
Minimum of 3 years’ experience in the field of aging services required
Exceptional customer service skills including sales and community relationships
Interface experience with customers
Outstanding oral and written English language skills
Desire to work in a collaborative, interdisciplinary, team-oriented environment
Ability to multi-task and work effectively in a busy, fast-paced, customer service-oriented environment
Highly motivated self-starter and capable of working autonomously with strong problem-solving skills
Proficiency in Microsoft Word, Excel, Outlook, and other software systems; strong experience using phone systems and office equipment

Compensation:

Range: $77,000 - $86,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Job Type: Full-time

Pay: $64,480.00 - $79,138.00 per year

Benefits:

Health insurance
Life insurance
Paid time off

Work Location: Hybrid remote in San Francisco, CA 94118

Quick Apply

Refine Your Search

customer relations manager jobs in california

Client Service Manager

Contact Center Manager

Associate Customer Relationship Manager

Complex Customer Service Manager

Section Manager II, Customer Engagement

Customer Experience Manager

Manager, Client Relationship Management

Customer Success Manager

Manager, Patient Service Center

Program Manager IV, Outreach & Relationship Management

Client Support Manager

Customer Success Manager, Strategic

Member Success Manager

Customer Relations Manager

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Customer Service Care Manager

Customer Success Manager

Account Mgr-LTL

Client Solutions Manager, Amazon

Relationship Manager - Human Resource Outsourcing

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