Top 112 Customer support lead Jobs in California

Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Lead Manager
Adriana's Insurance —Irvine, CA
- From $70,304 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Area Service Leader
Ingersoll Rand —Pomona, CA
- $100,000 - $208,500 a year
- Marketing
- Engineering
- Travel
12d
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Customer Support Lead
Roger Healthcare —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Home Health
- Older adults
- Paid time off
- Vision insurance
Customer Programs Support Lead
Leidos —California
- $65,650 - $118,675 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Residential
Customer Success Lead
Complete —San Francisco, CA
- Full-time
- Remote
- Senior level
- Communication skills
Admissions Team Lead - Patient Access Contact Center - Specialty Clinics - Full-Time, On-Site, Days
Cedars-Sinai —Los Angeles, CA
- $29.01 - $44.97 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
7h
Customer Success & Growth Lead
SnapMagic —San Francisco, CA
- $140,000 - $180,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Lead
Fitt Talent Partners —Los Angeles, CA
- Full-time
- Mid-level
- 3 years
- Team management
Admissions Team Lead - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days
Cedars-Sinai —Los Angeles, CA
- $29.01 - $44.97 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
Customer Success Lead
Hive —San Francisco, CA
- $110,000 - $170,000 a year
- Full-time
- Engineering
- 3 years
- Senior level
Customer Support Lead I
Tri Counties Bank —Chico, CA
- $20.50 - $26.00 an hour
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
8d
Customer Success Lead
Aqua Voice —San Francisco, CA
- Full-time
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
Lead - Workflow Digital Care
Louis Vuitton —Ontario, CA
- $23 - $26 an hour
- Overtime
- Remote
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
Customer Service Lead
LT FOODS AMERICAS INC —Cypress, CA
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Support Lead
Circadia Health —El Segundo, CA
- $60,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
LEAD CUSTOMER REGISTRATION REPRESENTATIVE
Eisner Health —Los Angeles, CA
- $24.00 - $29.30 an hour
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid jury duty
- Health savings account
Quick Apply
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Customer Service Representative — Mortgage Lead Engagement | Base + Commission
Federal First Lending —Irvine, CA
- $45,000 - $70,000 a month
- Full-time
- Office
- In-person
- Communication skills
Quick Apply

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Customer Service Representative Lead (Bilingual Mandarin)

Clever Care Health Plan -
Arcadia, CA

Apply Now

Job Details

Full-time
$26.15 - $30.53 an hour

Benefits

On-the-job training

Qualifications

Computer operation
Managing teams in a customer support role
Team leadership
High school diploma or GED
Typing

Full Job Description

Must be available to work from 11:30AM to 8:00PM.

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

Who Are We? ✨

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.

Why Join Us?

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Job Summary

Member Advocate Team Leader are amongst the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Advocate Team Leader is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.

Member Advocate Team Leaders are expected to oversee the Member Services Team, providing direct coaching and feedback to ensure quality. They are also expected to delegate tasks and set deadlines for the team.

Member Advocate Team Leaders are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.

Member Advocate Team Leaders are also expected to develop educational training material in language and organize and facilitate training sessions for new Member Advocates in language, as well as other departments within the company as related to member service.

Member Advocate Team Leaders are expected to facilitate in the development and achievement of language line based call measures within their own language pod, individually and collectively.

Member Advocate Team Leaders also play an integral role in the hiring of Member Advocates as it relates to passing language requirements.

Functions & Job Responsibilities

Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email, or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Participates heavily in member calling projects as assigned by management to support the overall Clever Care goal of membership retention. They will also be responsible for managing and maintaining campaign success within their language pod.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Clever Care Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Ability to work in an environment where continuous coaching and feedback is the standard practice.
Demonstrated critical thinking and problem-solving skills to get to the heart of the member’s issue.
From start to finish, they are responsible for onboarding and training new representatives.
Identify and actively drive training and development team changes, processes, staffing, and training needs.
Performs inbound and outbound support for escalated callers via phone and email to de-escalate and manage challenging situations and circumstances.
Closes gaps in care.
Conducts telephonic enrollments for prospective members.
Participates in various webinars and training offered by Medicare Learning Network, AHIP, etc. to further advance their knowledge.
Represents the Member Service department at various in person events hosted by the Plan
Respond to inquiries sent through the customer service email and fax
Upon approval from management, may be able to work remotely

Qualifications

Education and Experience

High school diploma or equivalent, Bachelor’s Degree preferred.
At least 3 years customer service experience, preferably in healthcare management and/or a call center setting. 1 of those years must be with an MAPD plan.
At least 1 year experience in a supervisory or lead role, preferably in healthcare management and/or a call center setting
Bilingual in Cantonese, Mandarin, Vietnamese or Korean is required
Must pass comprehensive exam on Clever Care benefits and policies, as well as CMS guidelines.

Skills

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Ability to listen, talk, and type at the same time.
Proficiency with Microsoft Office (Word, Excel, Outlook)
Type 40 wpm. 60 wpm preferred.

Other:

Must be able to work weekends from October-March

Wage Range: $26.15 to $30.53 per hour

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

Must be able to travel when needed or required
Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

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Refine Your Search

customer support lead jobs in california

Customer Service Representative Lead (Bilingual Mandarin)

Lead Manager

Area Service Leader

Customer Support Lead

Customer Support Lead

Customer Programs Support Lead

Customer Success Lead

Admissions Team Lead - Patient Access Contact Center - Specialty Clinics - Full-Time, On-Site, Days

Customer Success & Growth Lead

Customer Experience Lead

Admissions Team Lead - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days

Customer Success Lead

Customer Support Lead I

Customer Success Lead

Lead - Workflow Digital Care

Customer Service Lead

Support Lead

LEAD CUSTOMER REGISTRATION REPRESENTATIVE

Customer Service QA Lead

Customer Service Representative — Mortgage Lead Engagement | Base + Commission

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