Top 11467 Patient support manager Jobs in California

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
6d
Residential House Manager (Live-In) – Behavioral Health
Creative Recovery LA —Los Angeles, CA
- $500 a week
- Full-time
- CPR Certification
- Inventory management
- Mid-level
- Health insurance
- Paid time off
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Operations Manager - Field Admin
California Nurses Association/National Nurses Organizing Committee/National Nurses United —Oakland, CA
- $119,011.80 - $131,210.51 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
ABA Intake Coordinator
Center for Social Dynamics —Anaheim, CA
- $25 - $32 an hour
- Full-time
- Remote
- Spanish
- Word processing
- Computer literacy
- 401(k)
- Tuition reimbursement
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9d
Patient Transport Logistics Manager
UCLA Health —Los Angeles, CA
- $86,400 - $184,800 a year
- 5 years
- Analysis skills
- Recruiting
Manager Support Services - Full Time, Days (Bellflower)
NOR Healthcare Systems —Bellflower, CA
- $72,900 - $105,705 a year
- Full-time
- Microsoft Outlook
- Hospital
- Computer literacy
Senior Manager of Patient Access Services
UCLA Health —Santa Monica, CA
- $80,700 - $168,500 a year
- Spanish
- Hospital
- HIPAA
Training Manager - Support Services
Xanitos Inc —San Francisco, CA
- $100,000 - $110,000 a year
- Hospital
- Mid-level
- High school diploma or GED
- Wellness program
- Paid jury duty
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Manager, Patient Access OC
City of Hope —Irvine, CA
- $46.77 - $78.11 an hour
- Full-time
- Hospital
- System design
- Office
Support Services Allocator
Envoy Air Inc. —Los Angeles, CA
- $62,100 - $69,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Patient Care Coordinator
WEA CA PC —Los Angeles, CA
- $25 - $28 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
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Scheduling Manager
TARLANI Healthcare —Montrose, CA
- From $50 an hour
- Full-time
- Management
- Office
- Mentoring
- Paid training
- Paid holidays
Patient Services Rep III
University HealthCare Alliance —Pleasanton, CA
- $29.56 - $37.69 an hour
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Program Manager: Natalie's Place
CARDEA HEALTH —Fremont, CA
- $85,000 - $110,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Commuter assistance
- Disability insurance
Lead Scheduler
Vida Kids Therapy —California
- $22 an hour
- Full-time
- Remote
- Mid-level
- Administrative experience
- Supervising experience
- Health insurance
- 401(k)
Quick Apply
Manager, Quality & Patient Safety (Lodi)
Adventist Health —Lodi, CA
- $108,913 - $163,369 a year
- Day shift
- Nursing
- Management
- Mid-level
Case Manager I - PD - Days - Care Coordination-Patient Support @ MV
El Camino Hospital —Mountain View, CA
- $93.87 - $122.62 an hour
- 8 hour shift
- Nursing
- RN License
- Hospital
Quick Apply
3d
Case Management Assistant
UC Davis Health —Sacramento, CA
- $33.13 - $41.17 an hour
- Multiple hires
- Acute care
- Background check
- Microsoft Excel
- Continuing education credits
- Paid holidays
Hospital Support Services Administrator
Zuckerberg San Francisco General Hospital —San Francisco, CA
- $200,538 - $255,996 a year
- Full-time
- Hospital
- Master's degree
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Process Improvement Manager
Titanium Healthcare —Garden Grove, CA
- From $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- English
- Paid jury duty
- AD&D insurance
Quick Apply
7d

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patient support manager jobs near california

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
6 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

patient support manager jobs in california

Customer Service Assistant Manager

Residential House Manager (Live-In) – Behavioral Health

Operations Manager - Field Admin

ABA Intake Coordinator

Patient Transport Logistics Manager

Manager Support Services - Full Time, Days (Bellflower)

Senior Manager of Patient Access Services

Training Manager - Support Services

Manager, Patient Access OC

Support Services Allocator

Patient Care Coordinator

Scheduling Manager

Patient Services Rep III

Program Manager: Natalie's Place

Lead Scheduler

Manager, Quality & Patient Safety (Lodi)

Case Manager I - PD - Days - Care Coordination-Patient Support @ MV

Case Management Assistant

Hospital Support Services Administrator

Process Improvement Manager

I want to receive the latest job alert for patient support manager in california

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