Community Manager, Boston
WeWork —Cambridge, MA
- $100,000 a year
- Full-time
- Hospitality
- Marketing
- Mid-level
- Paid parental leave
- AD&D insurance
Assistant Community Manager, J Malden Center
Jefferson Apartment Group —Malden, MA
- $30 - $33 an hour
- Full-time
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Community Growth Manager
Cypress.io —Boston, MA
- $130,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Recruiting
Quick Apply
Property Administrator
Blue Castle Agency —Somerville, MA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Administrative experience
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Manager, Community Benefits and Community Relations
Beth Israel Lahey Health —Charlestown, MA
- $100,000 - $120,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Hospital
6d
Site Director, Community Schools
City of Cambridge, MA —Cambridge, MA
- $78,519.04 - $105,994.13 a year
- Current TB test
- Experience working with individuals with disabilities
- Office
- Commuter assistance
- Paid parental leave
Property Manager
EBCDC, Inc —Boston, MA
- $65,000 - $90,000 a year
- Extended hours
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
7d
Community Manager - Needham
Workbar —Needham Heights, MA
- $68,000 a year
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Assistant Community Manager
The Community Builders —Lincoln, MA
- $31 - $34 an hour
- Full-time
- Mid-level
- Residential
- Experience equivalent to degree accepted
- 403(b) matching
- Health savings account
Quick Apply
Community Manager - Arlington
Workbar —Arlington, MA
- $68,000 a year
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Property Manager
Confidential —Chelmsford, MA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Word processing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
Property Manager
EBCDC, Inc —Boston, MA
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Director of Community Relations (Sales and Marketing) [management]
Senior Living Residences —South Boston, MA
- $75,000 - $80,000 a year
- Weekends as needed
- Customer service
- Residential
- Project management
- Commuter assistance
- Paid holidays
Quick Apply
Property Manager
Wingate Companies —Cambridge, MA
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Investment Senior Property Manager
Green Ocean Property Management —Newton, MA
- $100,000 a year
- Full-time
- Google Workspace
- Microsoft Excel
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Area Property Manager
Taymil Partners —Wellesley, MA
- From $31,000 a year
- Part-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
14d
Property Manager
The Community Builders —Stow, MA
- $75,000 - $81,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- Residential
- 403(b) matching
- Health savings account
Quick Apply
Multi-Site Property Manager - Bilingual in English/Chinese required
Maloney Properties LLC —Boston, MA
- $82,000 - $87,000 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Assistant Property Manager
Beacon Communities LLC —Boston, MA
- $32 - $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory management
- Health savings account
- Paid holidays
Quick Apply
Property Manager
Oxford Properties —Boston, MA
- $95,000 - $125,000 a year
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance

I want to receive the latest job alert for community manager in cambridge ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

community manager jobs near cambridge ma

Property Manager jobs in Boston, MA

Property Manager jobs in Chelmsford, MA

Community Manager jobs in Boston, MA

Property Manager jobs in Cambridge, MA

Assistant Property Manager jobs in Boston, MA

Multi-site Property Manager jobs in Boston, MA

Community Manager jobs in Cambridge, MA

Senior Property Manager jobs in Honolulu, HI

Part Time Senior jobs in Portland, OR

Senior Property Manager jobs in Georgia

Senior Property Manager jobs in Lynn, MA

Part Time Senior jobs in Rogers, AR

Healthcare Project Manager jobs in Austin, TX

Senior Property Manager jobs in Fort Lauderdale, FL

Community Manager jobs in Memphis, TN

Community Health Worker Remote Jobs jobs in Maryland

Community Manager jobs in Bend, OR

Community Manager jobs in Clearwater, FL

Community Manager jobs in Des Moines, IA

Entry Level Account Manager jobs in Houston, TX

Community Manager, Boston

WeWork -
Cambridge, MA

Apply Now

Job Details

Full-time
$100,000 a year

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Health insurance
401(k)
Paid time off
Parental leave
Life insurance
Paid sick time

Qualifications

Customer communication
Team leadership
Project management
Business operations

Full Job Description

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

Community Manager | Community

About the Opportunity

As a Community Manager , you will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member’s needs and our WeWork global standards and targets on member experience satisfaction.

Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Membership Engagement & Retention:

Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee.
Ensure all accounts within your buildings have an assigned point of contact.
Meet with members to resolve issues, process member terminations, and other issues of complexity.
Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members.
Monitor the Medallia escalation process to ensure alerts are being properly addressed.
Be accountable for member retention, Net Promoter Scores, and overall member satisfaction.
Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.
Lead building site tours for VIPs as needed.
Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.

Building Operations and Management:

Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met.
Hold the team accountable for general operational policies and standards.
Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
Be accountable for building-level Opex in partnership with the Building Operations team.
Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
Analyze cluster ancillary revenue data, drive initiatives to increase ancillary revenue in your cluster and partner with central teams on ancillary revenue driving projects (i.e. private events, partnerships, parking, etc).
Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.

Team Management:

Oversee and lead teams within your buildings to execute on their objectives as an individual and a team to reach business & member goals.
Ensure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.
Ensure your time is split appropriately between your buildings to make sure teams feel supported in their day-to-day activities.
Support direct reports in the creation of a development plan, through ongoing tailored coaching and by meeting with them weekly in a one-on-one setting to deliver feedback.
Support individuals to pursue meaningful growth opportunities, within the role and through promotion. Recognize positive performance as appropriate.
Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork’s People Calendar.

Budget Setting & Expense Tracking:

Provide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization.

About You

We’d love to hear from you if you meet the qualifications below:

5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required.
2+ years of management experience of leading a team made up of individual contributors
Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees
Understanding and experience leading a team
Must have strong verbal and written communication skills, project management, and business operations experience
Like challenges, and embraces change in a fast-paced environment
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

Compensation & Benefits

Base Pay: $100,000 annually

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.

Apply Now

Refine Your Search

community manager jobs in cambridge ma

Community Manager, Boston

Assistant Community Manager, J Malden Center

Community Growth Manager

Property Administrator

Manager, Community Benefits and Community Relations

Site Director, Community Schools

Property Manager

Community Manager - Needham

Assistant Community Manager

Community Manager - Arlington

Property Manager

Property Manager

Director of Community Relations (Sales and Marketing) [management]

Property Manager

Investment Senior Property Manager

Area Property Manager

Property Manager

Multi-Site Property Manager - Bilingual in English/Chinese required

Assistant Property Manager

Property Manager

I want to receive the latest job alert for community manager in cambridge ma

Related Searches

Explore jobs in more locations

About Us

Community Manager | Community

About the Opportunity

About You

Life at WeWork

Job Seeker Tools

Employer Tools

Browse

Stay Connected