Top 845 Customer experience coordinator Jobs in Cambridge Ma

Patient Care Coordinator (Experience Preferred)
Achieve Physical Therapy —Acton, MA
- From $20 an hour
- Full-time
- Sales
- Mid-level
- Administrative experience
- Loan repayment program
- Health insurance
Quick Apply
Programming Coordinator
LASELL VILLAGE INC —Auburndale, MA
- $24 - $26 an hour
- Weekends as needed
- Classroom
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Program Coordinator
New England Inpatient Specialist —Winchester, MA
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
HR Coordinator
Draeger Medical Systems, Inc. —Andover, MA
- $25.10 - $30.14 an hour
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Free parking
- Paid holidays
Dental Front Desk Receptionist/Treatment Coordinator
Waban Dental Specialists Group —Newton Highlands, MA
- $20 - $31 an hour
- Full-time
- Dental office
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
HVAC Dispatcher/Service Coordinator
Kermit B. Schulz & Sons, Inc. (KBS) —Millis, MA
- $24 - $28 an hour
- Full-time
- Management
- Mid-level
- HVAC
- Health insurance
- Dental insurance
Quick Apply
Permit Coordinator
Cranney Home Services —Danvers, MA
- $20 - $25 an hour
- Full-time
- Mid-level
- Organizational skills
- Disability insurance
- Dental insurance
Quick Apply
4d
HR Coordinator
Fire Equipment Inc —Medford, MA
- $28.85 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- OSHA
- Paid holidays
- Health insurance
Quick Apply
Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $60,000 - $66,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
Administrative Coordinator, ObGyn
Beth Israel Lahey Health —Boston, MA
- $24.98 - $33.62 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Hospital
- English
Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Client Services Account Coordinator
DS Graphics | Universal Wilde —Canton, MA
- From $25 an hour
- Full-time
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Export Shipping Coordinator
Thermo Fisher Scientific —Tewksbury, MA
- $15.85 - $23.77 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
3h
Administrative Coordinator – Breast Surgery Oncology
Beth Israel Lahey Health —Boston, MA
- $24.98 - $33.62 an hour
- Full-time
- Microsoft Outlook
- Surgery
- Hospital
Service Coordinator
Galaxy Integrated Technologies —Boston, MA
- $20 - $27 an hour
- Background check
- Microsoft Excel
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
11d
Patient Care Coordinator
Healthcare South —Hanover, MA
- $22 - $24 an hour
- Full-time
- Background check
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
Senior Client Services Coordinator
Colliers International —Boston, MA
- $27.00 - $39.62 an hour
- Full-time
- 5 years
- Research
- Office
- Paid parental leave
- AD&D insurance
Post Market Surveillance Coordinator
A&A Search Staffing —Lowell, MA
- From $29 an hour
- Contract
- Hybrid work
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
10d
Unit Coordinator – Mount Auburn Hospital (40 Hours-Days)
Beth Israel Lahey Health —Cambridge, MA
- $20.00 - $26.92 an hour
- Full-time
- Acute care
- Vital signs
- Hospital
Registered Nurse (RN) - Clinical Nurse Coordinator - $40-75 per hour
Tenet Massachusetts —Ashland, MA
- $40 - $75 an hour
- 12 hour shift
- Nursing
- RN License
- Hospital
5d

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Patient Care Coordinator (Experience Preferred)

Achieve Physical Therapy -
Acton, MA

Quick Apply

Job Details

Full-time
From $20 an hour

Benefits

Loan repayment program
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance
Retirement plan

Qualifications

Medical documentation
Employee relationship building
Medical scheduling
Administrative experience
Medical administrative support
Patient interaction
Associate's degree

Full Job Description

Do you enjoy helping people feel supported and understood? Are you naturally organized, detail-oriented, and energized by being part of a collaborative, supportive culture? If so, this may be the role for you.

As a Patient Care Coordinator (Experience Preferred), you are often the first point of connection for our patients and play a vital role in shaping a welcoming, organized, and reassuring experience from the very first interaction. This position blends patient communication, front office administrative support, and teamwork, with a strong focus on empathy and service.

Why Achieve Physical Therapy?

At Achieve Physical Therapy, we believe in doing meaningful work; the kind that helps people move, heal, and reclaim their quality of life. Founded in 2008, we are a growing, privately owned and operated organization specializing in outpatient physical therapy, with expertise in orthopedics, sports rehabilitation, and pain management. With four clinics in Acton, Bedford, Hudson, and Sudbury, MA, and a team of 20+ skilled physical therapists, we are proud to serve our communities while fostering a workplace where both patients and staff are supported, valued, and encouraged to grow.

Key Responsibilities:

Serve as a welcoming and dependable first point of contact by answering incoming phone calls promptly and professionally
Respond to new patient inquiries from phone, website forms, and email in a timely and thoughtful manner
Listen to patient concerns or uncertainties and help guide them through next steps in care
Guide prospective patients through the scheduling and intake process with clarity, empathy, and confidence
Accurately register patients in the electronic medical record (EMR), ensuring all demographic, insurance, and intake information is complete prior to the initial evaluation
Confirm receipt of patient registration forms and proactively resolve any intake or scheduling conflicts
Schedule patient appointments based on availability, preferences, and clinic utilization needs
Track patient leads and referrals and maintain proactive communication to support every patient’s needs
Conduct appointment reminder and rescheduling calls to support patient attendance and continuity of care
Maintain clear, compassionate communication with patients, clinicians, and administrative team members
Assist with documentation management, scanning, and front office organization
Support a positive clinic environment by contributing to team communication, shared goals, and company values
Provide coverage for other Patient Care Coordinators as needed

Preferred Qualifications & Skills

2 years of experience in a healthcare or business-related office working with customers, scheduling and/or insurance verification.
Associates Degree preferred
Familiarity with insurance guidelines and basic medical terminology
EMR experience preferred
Proficient in Google Workspace (Gmail, Docs, Sheets, Chat, etc.)
Strong interpersonal, telephone, and communication skills
Pleasant and skilled at building strong relationships with people from all backgrounds and abilities
Sales skills preferred or a willingness to learn basic sales skills
Effective problem-solving and creative thinking skills
Strong time management, organizational, and attention-to-detail skills
Ability to work both independently and as team
Commitment to providing excellent customer service and patient satisfaction

Achieve Physical Therapy is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Loan repayment program
Opportunities for advancement
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

Associate (Preferred)

Experience:

Healthcare or business-related office: 2 years (Preferred)

Ability to Commute:

Acton, MA 01720 (Required)

Ability to Relocate:

Acton, MA 01720: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience coordinator jobs in cambridge ma

Patient Care Coordinator (Experience Preferred)

Programming Coordinator

Program Coordinator

HR Coordinator

Dental Front Desk Receptionist/Treatment Coordinator

HVAC Dispatcher/Service Coordinator

Permit Coordinator

HR Coordinator

Resident Service Coordinator

Administrative Coordinator, ObGyn

Service Desk Coordinator

Client Services Account Coordinator

Export Shipping Coordinator

Administrative Coordinator – Breast Surgery Oncology

Service Coordinator

Patient Care Coordinator

Senior Client Services Coordinator

Post Market Surveillance Coordinator

Unit Coordinator – Mount Auburn Hospital (40 Hours-Days)

Registered Nurse (RN) - Clinical Nurse Coordinator - $40-75 per hour

I want to receive the latest job alert for customer experience coordinator in cambridge ma

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