Top 105 Service desk Jobs in Canandaigua Ny

Service Desk Support Tech II
University of Rochester —Brighton, NY
- $21.78 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
Service Desk Engineer
LMT Technology Solutions —Rochester, NY
- $55,000 - $67,500 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Paid time off
Quick Apply
7d
Supervisor, Service Desk
University of Rochester —Brighton, NY
- $64,200 - $96,200 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Technical Support Specialist I
BCC Software LLC —Rochester, NY
- $50,000 - $60,000 a year
- Weekends as needed
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
13h
Help Desk Technician
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Front Desk Receptionist
Lakeshore Family and Cosmetic Dentistry P.C. —Canandaigua, NY
- $19 - $25 an hour
- Full-time
- Dental office
- Customer service
- In-person
- Paid holidays
- Health insurance
Quick Apply
7d
Network Operations Center (NOC) Technician - Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Research
6d
IT Helpdesk Technician
Porsche Audi Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Helpdesk Technician
Garber Honda —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
Technical Support Specialist I
BCC Software —Pittsford, NY
- $50,000 - $60,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Quick Apply
17h
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Bachelor's degree
IT Support Specialist - MSP
Just Solutions, Inc. —Fairport, NY
- $26 - $36 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Receptionist (Part-time evenings/weekends)
Quail Summit Senior Living community —Canandaigua, NY
- From $16.87 an hour
- Part-time
- Microsoft Excel
- English
- Office
Quick Apply
8d
Network Operations Center (NOC) Technician – Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Email
- Computer science
- Computer Science
- Research
IT Helpdesk Technician
Acura of Rochester —Rochester, NY
- $40,000 - $60,000 a year
- Urgently hiring
- Computer science
- Microsoft Outlook
- Computer Science
IT Data Center Srvcs Tech II
University of Rochester —Rochester, NY
- $18.00 - $25.14 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- On-the-job training
Network System Support Aide
Waterloo Central School District —Waterloo, NY
- $21 an hour
- 8 hour shift
- Computer Science
- High school diploma or GED
- Associate's degree
Receptionist (Part-Time) - Onsite
Mindex —Rochester, NY
- $22 - $25 an hour
- Part-time
- Computer literacy
- Office
- Administrative experience
- Disability insurance
- Health insurance
Quick Apply
Junior Systems Administrator
CE Technologies —Rochester, NY
- $18 - $28 an hour
- Full-time
- Google Workspace
- Writing skills
- Office
- Health savings account
- Paid holidays
Quick Apply
IT Help Desk
GLC Business Services, Inc. —Rochester, NY
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Customer service
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
12d

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Service Desk Support Tech II

University of Rochester -
Brighton, NY

Apply Now

Job Details

Full-time
$21.78 - $30.53 an hour

Qualifications

Live chat
Desktop computer repair
Employee onboarding
Project development phase management
Content creation for technical audiences
Technical support via phone
Phone communication
Software implementation
Disk encryption
Hardware maintenance
Mid-level
Windows
Printer (troubleshooting support)
Software installation
High school diploma or GED
Phone customer support
Computer hardware
Desktop (troubleshooting support)
Decision making
Team training
Computer management
Hardware configuration
Remote access software
Mentoring
Desktop applications
WAN
Software documentation
Networking equipment (troubleshooting support)
Software testing
IP networking

Full Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

900084 ISD Customer Service Business

Work Shift:

UR - Day (United States of America)

Range:

UR URG 106 H

Compensation Range:

$21.78 - $30.53

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer service and exhibits independent thinking. Assists with training of new representatives, documentation, and other projects as assigned. May participate in on-call rotation as needed. Acts as software/beta tester for new implementations and provides customer experience feedback. Performs routine software installations and upgrades using remote software tools.

ESSENTIAL FUNCTIONS

Provides advanced troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve.
Provides technical expertise in meeting customer satisfaction and meeting enterprise strategic goals. Uses independent judgment in decision-making when faced with unique customer situations.
Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going basis.
Assists with coordinating and implementing technical strategies related to patient care, research, administration, and academia. Acts as software/beta tester for new implementations and provides customer experience feedback. Acts as subject matter expert for applications/services.
Performs routine software installations and upgrades using remote software tools. Manages informational updates related to system outages requiring interaction with other technical groups or vendors.
Assists with the development and maintenance of technical documentation.
Provides project management support. Develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation tasks as assigned.
Keeps abreast of current desktop, network, and LAN technologies through continuing education, journal review, web searches, on-the-job training, and formal seminar opportunities.

MINIMUM EDUCATION & EXPERIENCE

High School diploma or equivalent and 2 years of customer service or other relevant experience required
Or equivalent combination of education and experience
Previous service desk or call center experience preferred
Experience with advanced troubleshooting computer hardware and software issues for both Macintosh- and Intel-based computers preferred
Advanced experience supporting multiple technologies/hardware preferred

KNOWLEDGE, SKILLS AND ABILITIES

Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required
Exceptional customer skills, including the ability to diffuse difficult situations required
Strong communication skills required
Excellent problem-solving abilities required
PC and Windows knowledge, particularly Microsoft Office suite preferred
Intermediate understanding of LAN/WAN technologies preferred
Ability to troubleshoot hardware/software, network and network configuration (TCP/IP), including the ability to troubleshoot without remote access preferred

LICENSES AND CERTIFICATIONS

CompTIA A+ Certification or Google IT certification upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Apply Now

Refine Your Search

service desk jobs in canandaigua ny

Service Desk Support Tech II

Service Desk Engineer

Supervisor, Service Desk

Technical Support Specialist I

Help Desk Technician

Front Desk Receptionist

Network Operations Center (NOC) Technician - Tier 1

IT Helpdesk Technician

IT Helpdesk Technician

Technical Support Specialist I

Customer Success Representative

IT Support Specialist - MSP

Receptionist (Part-time evenings/weekends)

Network Operations Center (NOC) Technician – Tier 1

IT Helpdesk Technician

IT Data Center Srvcs Tech II

Network System Support Aide

Receptionist (Part-Time) - Onsite

Junior Systems Administrator

IT Help Desk

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