Top 10 Desktop support technician Jobs in Canton Oh

Onsite Support Technician
MCPC —Canton, OH
- Mid-level
- Windows
- Analysis skills
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11d
Manufacturing IT Support Technician
ProVia —Strasburg, OH
- Monday to Friday
- Windows
- Ability to lift 50 pounds
- Entry level
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3d
HelpDesk Technician
QualityIP —Kent, OH
- $41,600 - $65,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
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Helpdesk Technician
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $43,900 - $46,000 a year
- US work authorization
- Trade school
- Communication skills
- Opportunities for advancement
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Desktop Support Specialist- Mogadore
NEOnet —Mogadore, OH
- $40,000 - $45,000 a year
- Full-time
- Software troubleshooting
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Systems & Network Engineer (Tier 3)
Computer Technology Management Services, LLC —Akron, OH
- $80,000 - $95,000 a year
- Full-time
- Azure
- Windows
- SQL
- Health insurance
- Dental insurance
Quick Apply
6d
Durable Medical Equipment Delivery Driver - Akron, OH
Dragonfly Health —Akron, OH
- $20 - $22 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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VanDevere Cadillac —Akron, OH
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5d
Registered Veterinary Technician
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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desktop support technician jobs near canton oh

Onsite Support Technician

MCPC -
Canton, OH

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Job Details

11 days ago

Qualifications

Customer communication

Full Job Description

The Onsite Support Technician works closely with MCPC's Service Delivery teams, engineers, and client stakeholders to ensure technology issues are resolved efficiently, systems remain operational, and users can perform their jobs with minimal disruption. This position requires strong technical expertise, excellent communication skills, and a customer-first mindset.

Key Responsibilities

Provide advanced onsite technical support for desktop, laptop, mobile device, printer, and peripheral issues.
Troubleshoot and resolve escalated hardware, software, operating system, and network connectivity problems.
Serve as a liaison between end users, the Remote Service Desk, and engineering teams to ensure timely issue resolution.
Escalate complex incidents to specialized support teams and collaborate on root cause analysis and permanent solutions.
Install, configure, image, deploy, and maintain end-user devices and associated software applications.
Support workstation moves, adds, changes, upgrades, and technology refresh initiatives.
Maintain accurate documentation of incidents, resolutions, asset information, and system configurations within ticketing systems.
Monitor system performance, identify recurring issues, and recommend improvements to enhance stability and user experience.
Coordinate with hardware vendors and third-party providers for repairs, warranty work, and system upgrades.
Adhere to MCPC service standards, processes, and documentation requirements while meeting established service level agreements (SLAs).
Completes Access Requests(COMPREQ) based on approval form security access.
Provide professional, customer-focused support while building strong relationships with client end users and stakeholders.

Qualifications

Experience providing Tier II/Tier III desktop support in an enterprise environment.
Strong knowledge of Microsoft Windows operating systems, Microsoft 365 applications, and desktop hardware.
Experience supporting printers, mobile devices, peripherals, and basic network connectivity issues.
Familiarity with Active Directory, user account administration, and ticketing systems.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent verbal and written communication skills with a customer-service orientation.
Ability to prioritize multiple tasks and work independently in a fast-paced environment.
Associate degree in Information Technology or equivalent experience preferred.
Industry certifications such as CompTIA A+, Network+, Microsoft, or similar certifications are a plus.

Why MCPC?

At MCPC, we are committed to delivering exceptional technology solutions and support experiences for our clients. Our Onsite Support Technicians play a critical role in helping organizations stay productive by providing responsive, professional, and reliable technical support while embodying MCPC's core values of service, accountability, innovation, and teamwork.

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Refine Your Search

desktop support technician jobs in canton oh

Onsite Support Technician

Manufacturing IT Support Technician

HelpDesk Technician

Helpdesk Technician

Desktop Support Specialist- Mogadore

Senior Systems & Network Engineer (Tier 3)

Durable Medical Equipment Delivery Driver - Akron, OH

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