Top 7 Front desk supervisor Jobs in Cape Canaveral Fl

Front Desk Supervisor
PAH Management —Cape Canaveral, FL
- $17 - $19 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Front Office Manager - FT
CROWNE PLAZA MELBOURNE OCEANFRONT —Melbourne, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
10d
R.O.- Hospitality Specialist
Capital Vacations —Indian Harbour Beach, FL
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Membership Services Coordinator
Boys & Girls Clubs of Central Florida —Cocoa, FL
- $16 - $17 an hour
- Part-time
- Background check
- Microsoft Outlook
- Word processing
Front Desk Agent - FT
CROWNE PLAZA MELBOURNE OCEANFRONT —Melbourne, FL
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d
Concierge
American Eagle- Admin Account —Titusville, FL
- $15 an hour
- Pass drug screening
- High school diploma or GED
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Concierge
Crescent Wood —Titusville, FL
- Pass drug screening
- High school diploma or GED
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply

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front desk supervisor jobs near cape canaveral fl

Front Desk Supervisor

PAH Management -
Cape Canaveral, FL

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Job Details

$17 - $19 an hour

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Managing teams in a customer support role
Phone communication
Team leadership
Coaching
In-person customer service
Managing hospitality teams
High school diploma or GED
Supervising experience
Receptionist experience within hospitality industry

Full Job Description

Position Summary

The Front Desk Supervisor provides day-to-day leadership for the Guest Services team, ensuring exceptional guest experiences from arrival through departure. This position oversees front desk operations during assigned shifts, coaches’ associates, resolves guest concerns, and supports operational and financial objectives while maintaining compliance with company and brand standards.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Front Desk Operations

Supervise daily front desk operations to ensure efficient guest check-in, check-out, reservations, and guest service activities.
Lead by example by providing exceptional guest service and assisting the front desk team during busy periods.
Ensure front desk associates follow company policies, brand standards, and established operating procedures.
Assist with front desk, concierge, bell services, and other guest service functions as operational needs require.

Guest Experience

Respond promptly and professionally to guest questions, requests, concerns, and service recovery opportunities.
Resolve guest complaints with a solution-oriented approach while escalating complex situations when appropriate.
Promote a welcoming environment by ensuring every guest receives courteous, attentive, and professional service.
Maintain knowledge of hotel amenities, local attractions, and brand loyalty programs to assist guests effectively.

Financial and Administrative Responsibilities

Ensure accurate cash handling, balancing of cash drawers, and adherence to financial controls.
Review daily reports prepared by Night Audit and address discrepancies or operational concerns.
Assist with revenue forecasting, occupancy planning, and daily operational reporting.
Ensure proper documentation and recordkeeping in accordance with company policies.

Brand Compliance and Quality Assurance

Ensure compliance with PAH Management policies, hotel operating procedures, and brand standards.
Monitor guest satisfaction scores, online reviews, and service metrics; implement improvements as needed.
Maintain a clean, organized, and professional front desk environment.
Perform other duties as assigned by the Front Office Manager or General Manager.

What You Bring

Required:

High school diploma or equivalent.
Minimum three (3) years of hotel front desk or guest services experience, including at least one (1) year in a supervisory or leadership role.
Strong leadership, coaching, and customer service skills.
Ability to effectively communicate with guests, associates, and leadership.
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Preferred:

Experience using hotel property management systems (PMS) and Microsoft Office Suite.
Previous supervisory experience within a Marriott, Hilton, or Hyatt branded hotel.
Experience with hotel property management systems.
Experience with guest satisfaction platforms and brand quality programs.

Work Environment and Physical Requirements

This position is based on-property in Cape Canaveral, FL.
Ability to stand and walk for extended periods while supervising front desk operations and assisting guests.
Frequently move throughout the hotel to support guest service needs, inspect public areas, and collaborate with other departments.
Occasionally lift, carry, push, or pull items weighing up to 25 pounds, including guest luggage, office supplies, or packages.
Ability to bend, reach, stoop, and use stairs as needed while performing operational duties.
Ability to remain in a stationary position for periods while using computers, telephones, and other office equipment.
Requires visual acuity to review reservation information, financial reports, and computer screens, as well as the ability to communicate effectively in person and by telephone.
Work is performed in a hotel environment with frequent interaction with guests, moderate noise levels, and varying activity throughout the day.

Compensation and Benefits

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan

• Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Apply Now

Refine Your Search

front desk supervisor jobs in cape canaveral fl

Front Desk Supervisor

Front Office Manager - FT

R.O.- Hospitality Specialist

Membership Services Coordinator

Front Desk Agent - FT

Concierge

Concierge

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