Top 17 Customer success manager Jobs in Carleton, Mi

Customer Success Manager
Campfire Interactive —Ann Arbor, MI
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Flexible schedule
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Success Manager
MDVIP LLC —Ann Arbor, MI
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health savings account
- AD&D insurance
Senior Account Manager
Clarivate —Ann Arbor, MI
- $105,600 - $132,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
1d
Account Manager - State Farm Agent Team Member
Curtis Wolfe - State Farm Agent —Romulus, MI
- $40,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
8d
Account Manager, Payer & PBM – Life Sciences & Healthcare
Clarivate —Ann Arbor, MI
- $84,800 - $106,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Account Manager - State Farm Agent Team Member
Jasmine Ross - State Farm Agent —Romulus, MI
- $20 - $30 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Profit sharing
- Paid training
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Account Manager - State Farm Agent Team Member
Jordan Goebel - State Farm Agent —Ann Arbor, MI
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Amy Bordes State Farm —Taylor, MI
- $18 - $21 an hour
- Full-time
- Mid-level
- Office
- 3 years
- 401(k)
- Paid time off
Account Manager - State Farm Agent Team Member
Demetrike Wells-O'Brien - State Farm Agent —Ann Arbor, MI
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Paid time off
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Account Manager - State Farm Agent Team Member
Tom Pelham - State Farm Agent —Ann Arbor, MI
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Clayton Nissan - State Farm Agent —Westland, MI
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Employee discount
Quick Apply
12d
Account Manager - State Farm Agent Team Member
Sam Quisenberry - State Farm Agent —Southgate, MI
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
3d
Account Manager - State Farm Agent Team Member
Joe Vitale - State Farm Agent —Wyandotte, MI
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

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Customer Success Manager
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customer success manager jobs near carleton, mi

Customer Success Manager

Campfire Interactive -
Ann Arbor, MI

Quick Apply

Job Details

Full-time

Benefits

Flexible schedule

Qualifications

Customer communication

Full Job Description

Company Description

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change

Job Description

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.

Location & Work Model

Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
10–20% travel to customer sites for onboarding, training, or strategic reviews
Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities

Customer Relationship Management

Develop customer relationships that promote retention, loyalty, and long-term account health
Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions
Lead customer support activities for cost estimation, quoting, pricing, and change management modules
Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
Identify and pursue opportunities for subscription renewals, upsells, and account expansion

Technical & Domain Expertise

Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
Understand and debug complex automotive cost models in collaboration with customers
Work with customers to ensure productive use of Campfire software and maximize ROI

Process & Team Collaboration

Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes

Qualifications

Core Competencies

Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
Strong problem-solving skills — able to work through complex issues independently and with a team
Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
Ability to thrive in a fast-paced, collaborative startup environment
Strong mathematical aptitude; comfortable with financial or cost-based analysis
Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills

Experience delivering training and support across multiple geographic markets
Ability to understand and work within complex automotive cost models
Background collaborating with product development teams to ideate and implement scalable solutions
Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
Automotive industry knowledge preferred

Work Experience

4+ years of relevant experience in a customer-facing role — customer success, customer support, or system implementation
Experience in the computer software or SaaS industry highly desirable
Experience with cost models in Microsoft Excel or similar software packages

Education

BA/BS degree in Finance, Business, Engineering, or a related discipline

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

customer success manager jobs in carleton, mi

Customer Success Manager

Success Manager

Senior Account Manager

Account Manager - State Farm Agent Team Member

Account Manager, Payer & PBM – Life Sciences & Healthcare

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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