Top 63 It support Jobs in Carlsbad Ca

Program Success Associate (West Coast Only)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Spanish
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist
Natural Networks, Inc. —San Diego, CA
- $50,000 - $65,000 a year
- 8 hour shift
- Clean driving record
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
Xpress Data Inc —San Diego, CA
- $72,000 - $82,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Quick Apply
3h
Computing Services Technician
UC San Diego —San Diego, CA
- $32.25 - $46.01 an hour
- Overtime
- Background check
- Classroom
- Microsoft Outlook
10d
IT Technician (Field)
Cal Tech Services Inc —Oceanside, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
Quick Apply
Help Desk Support Representative
Vistage Worldwide —San Diego, CA
- $27 - $29 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Software Support Specialist
Independent Financial Group LLC —San Diego, CA
- $28 - $33 an hour
- Bachelor's degree
- Experience equivalent to degree accepted
- Communication skills
- Disability insurance
- Health insurance
13d
Basic Tech Support
Doctor Multimedia —San Diego, CA
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Desktop Support Technician
L3Harris Technologies —San Diego, CA
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
6d
IT Support & Help Desk
Stego Industries —San Clemente, CA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
Quick Apply
6d
MedTech Technical Support Representative
IQVIA —Carlsbad, CA
- $27 - $30 an hour
- Part-time
- Current TB test
- Hospital
- Military
Customer & Technical Support Specialist
RxSafe —Vista, CA
- $25 - $29 an hour
- Extended hours
- Mid-level
- Windows
- 3 years
8d
Technical Support Representative I (Remote), 12-Week Temp
HME Hospitality and Specialty Comm —Carlsbad, CA
- $19 - $21 an hour
- Temporary
- Remote
- Computer literacy
- Entry level
Sr. Desktop Support Technician
Alphatec Spine —Carlsbad, CA
- $36 - $42 an hour
- Overtime
- Computer science
- Computer Science
- Research
Quick Apply
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
Desktop Support Specialist
GS Lab —San Diego, CA
- $25 - $30 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
3d
Sr. IT Service Desk Technician
Guild Mortgage Company LLC —San Diego, CA
- $24.23 - $33.39 an hour
- Monday to Friday
- Classroom
- Google Workspace
- Microsoft Excel
- AD&D insurance
- Disability insurance
13d
IT Support/Field Technician
IT TechPros —Escondido, CA
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative I (Remote)
HME Hospitality and Specialty Comm —Carlsbad, CA
- $19 - $21 an hour
- Weekends as needed
- Remote
- Computer literacy
- Entry level
- Paid holidays
- Health insurance

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it support jobs near carlsbad ca

Program Success Associate (West Coast Only)

Tuition.io, Inc.
California

Quick Apply

Job Details

Full-time
$21.64 - $26.44 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Software troubleshooting
Customer service
Call center experience
English
Bachelor's degree
Zendesk
Ticketing system technical support
Time management

Full Job Description

The Role & Responsibilities

Tuition.io’s Program Success (Customer Support) department is growing and we are looking to add another exceptional associate to the team to assist with providing support for our new Tuition Assistance software platform. This is a diverse, fast-paced customer support/call center style role including the following responsibilities:

This Opening Is Only Available to Candidates in PST or MT Time Zones
Deliver high quality customer support to end users of the Tuition.io platform through email, phone and online chat.
Develop operational knowledge of Tuition.io’s proprietary educational benefits platform.
Ensure end user support issues are resolved both completely and timely.
Troubleshoot platform-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform.
This is a full-time role requiring 40 hours/week with occasional overtime hours as needed. There may also be opportunities for weekend shifts of 3 hours on Saturday and/or Sundays.
This is a remote role for the PST or MT time zones that reports to the Director of Program Success who is based in Los Angeles, CA.
Training for this role will start from 6:00am PST and will end at 2:30 pm PST as training will be conducted by our Director and Team Lead who are located on the West Coast.
Training is expected to take 4 weeks.
Once fully trained, this role will start at 8:30 am PST and will end at 5 pm PST. This start/end time cannot be changed.

Qualifications of Our Ideal Candidate:

2+ years of previous customer service experience in a tech start-up environment utilizing internal software platforms or 3+ years customer service/call center experience for a software provider requiring software troubleshooting with platform users.
1+ years experience using web-based support platforms (Zendesk, Freshdesk, Desk.com, etc.)
High level understanding of software troubleshooting and browser based software
Excellent verbal and written communication skills
Empathetic and a good listener
Strong customer advocate who goes the extra mile
Team player
Organized and resourceful with great time-management skills
Ability to manage multiple support channels including email tickets, live chat, and phone
Ability to learn and master new processes and procedures
Ability to thrive in a fast paced environment with rapidly changing priorities
High level of attention to detail and great problem solving skills
Bachelor’s degree

Bonus Points

Knowledge of Student Loans
Knowledge of Tuition Reimbursement or other educational benefits
Familiarity with modern workplace software such as Salesforce, Google Workspace, etc
Bilingual in English/Spanish or French/English

About Tuition.io

Tuition.io is a well-funded, rapidly growing company based in San Mateo, California with an additional office in Los Angeles, California. Founded in 2012, Our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of our company.

Job Type: Full-time

Pay: $21.64 - $26.44 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Zendesk: 1 year (Required)
Call center: 2 years (Required)
tech start-up: 2 years (Required)

Work Location: Remote

Quick Apply

Refine Your Search

it support jobs in carlsbad ca

Program Success Associate (West Coast Only)

IT Support Specialist

IT Support Specialist

Computing Services Technician

IT Technician (Field)

Help Desk Support Representative

Software Support Specialist

Basic Tech Support

Desktop Support Technician

IT Support & Help Desk

Help Desk Technician (Tier 1)

MedTech Technical Support Representative

Customer & Technical Support Specialist

Technical Support Representative I (Remote), 12-Week Temp

Sr. Desktop Support Technician

IT Technician

Desktop Support Specialist

Sr. IT Service Desk Technician

IT Support/Field Technician

Technical Support Representative I (Remote)

I want to receive the latest job alert for it support in carlsbad ca

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