The Security Dispatcher is responsible for the effective and efficient handling of requests for Security assistance for all Tanner facilities and the accurate and concise documentation of security responses. The work is performed in a fast-paced environment where the ability to multi-task and prioritize work is crucial in the accomplishment of work tasks. Work tasks include the processing of emergency and security calls. The job must be performed with the highest regard for professionalism, confidentiality, speed, and accuracy.
Education:
High School Diploma or GED
Experience:
Six months of medical/public safety dispatch experience or one year of high call volume experience required.
Qualifications
- Six months of medical/public safety dispatch experience or one year of high call volume experience required.
- Excellent customer service and communication skills are required. A distinct speaking voice that is clear and easily understood.
- The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
- Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.
- Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
- Interpersonal skills are necessary to communicate effectively with a wide variety of hospital personnel, patients, and outside callers in gathering and exchanging approved information.
- Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.
- Ability to multi-task and work with frequent interruptions.
- Required to maintain a collaborative, team relationship with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.
- Detailed information gathering and writing skills. excellent spelling and grammar.
- Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
- Subject to annual background check.
Requirements:
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
Operate a multi-line telephone system, alerting system, and a radio base station.
Ask questions to interpret, analyze and anticipate a caller's situation as to resolve problems, provide information, dispatch Security Officers, or refer callers to other areas departments as appropriate.
Determine and assign the level of priority of a call and enter the data into a computer-aided dispatch system (Report Exec Dispatch Module) for radio dispatch purposes.
Dispatch and help coordinate the responses of Security Officers under the direction of the On Duty Security Sergeant OIC.
Receive and respond to or refer a variety of emergency and non-emergency services and complaints.
Enter and modify bed status information in the Georgia Hospital Association (GHA) 911 bed tracking system.
Monitor and respond to a variety of technical systems and alarms.
Prioritize radio traffic, instituting radio silence when one of the facilities is responding to a high risk emergency situation.
Monitor cameras, reporting any unusual activity to the Shift Sergeant OIC and completing follow up documentation as required (e.g., statements to accompany case reports).
Provide support for the Security Officers by monitoring of activities via radio and tracking their locations and duties.
Maintain accurate dispatch records, departmental logs, and forms in Report Exec.
Provide backup support to THS Switchboard Operators as required.
Attend department meetings, in-service training, and other meetings as required.
Maintain officer call logs to include officer dispatch time, location, request made and clear times. Log any follow up information received from officer.
Initiate case reports for officers (e.g., fire, helicopter incoming and take-off, combative patient, emergency response events) and provide case report numbers.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: Six months of medical/public safety dispatch experience or one year of high call volume experience required.
Licenses and Certifications
NONE REQUIRED
Supervision
None
Qualifications
Six months of medical/public safety dispatch experience or one year of high call volume experience required.
Must be computer proficient.
Excellent customer service and communication skills required. Distinct speaking voice that is clear and easily understood.
The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.
Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
Interpersonal skills are necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information.
Must demonstrate a friendly, responsive, service -minded attitude to all internal and external customers.
Ability to multi-task and work with frequent interruption.
Required to maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the groups achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.
Detailed information gathering and writing skills. excellent spelling and grammar.
Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
Subject to annual background check.
Definitions
The Security Dispatcher is responsible for the effective and efficient handling of requests for Security assistance for all Tanner facilities and the accurate and concise documentation of security responses. The work is performed in a fast paced environment where the ability to multi-task and prioritize work is crucial in the accomplishment of work tasks. Work tasks include the processing of emergency and security calls. The job must be performed with the highest regard for professionalism, confidentiality, speed and accuracy.
Position Responsibilities
Contact with Others: Requires frequent but limited contacts with many others to do job, or extensive contacts with a limited number of categories of people to apply procedures or treatment. Requires discretion and tact to interpret departmental procedures.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students
Work Environment/Physical Effort
Mental Demands: Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive.
Working Conditions: Generally pleasant working conditions/normal office environment.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office job.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity - picking, pinching with fingers etc.: Occasional = 1% - 33% of the time
Feeling (Touch) - determining temperature, texture, by touching: Not required
Hearing: Constant = 67% - 100% of the time.
Reaching - above shoulder: Occasional = 1% - 33% of the time
Reaching - below shoulder: Occasional = 1% - 33% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Frequent = 34% - 66% of the time
Speaking: Frequent = 34% - 66% of the time
Standing: Occasional = 1% - 33% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Occasional = 1% - 33% of the time
Crawling: Not required
Running - in response to an emergency: Not required
Lifting up to 25 lbs.: Not required
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling - seizing, holding, grasping: Occasional = 1% - 33% of the time
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Not required
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling - up to 25 lbs.: Not required
Pushing/Pulling - 25 to 60 lbs.: Not required
Pushing/Pulling - over 60 lbs. : Not required
