Top 760 Customer service team lead Jobs in Carrollton Va

Service Operations Manager
Cox-Powell Corporation —Williamsburg, VA
- $70,000 - $120,000 a year
- Ability to walk for extended periods
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
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Team Lead (BIRST/Traumatic Brain Injury)
WESTERN TIDEWATER COMMUNITY SERVICES BOARD —Suffolk, VA
- $49,495 - $65,581 a year
- Weekends as needed
- Management
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
4d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Smithfield, VA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12d
Solution Sales Specialist
Asheville Mica Company —Newport News, VA
- Full-time
- Background check
- Sales
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Team Lead- Electrophysiology Technician - EP Lab
Sentara Hospitals —Norfolk, VA
- $32.13 - $53.00 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
2d
2nd Shift Warehouse Supervisor
Pathway Group —Suffolk, VA
- $75,000 - $78,000 a year
- Full-time
- Computer literacy
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
11d
Home Care Sales Specialist
Care Advantage Inc. Corporate —Newport News, VA
- Full-time
- Skilled nursing facility
- Hospital
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
10d
Shipfitter Supervisor-Ship Repair NIGHT SHIFT
Bay Metals & Fabrication, LLC —Chesapeake, VA
- $34 - $38 an hour
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Health savings account
- Health insurance
Quick Apply
QA Supervisor 2nd Shift
High Liner Foods —Newport News, VA
- Analysis skills
- Supervising experience
- Travel
- Dental insurance
- Vision insurance
Sales / Brand Specialist
Classic Hyundai of Hampton —Hampton, VA
- Full-time
- Dealership
- Driver's License
- Restaurant experience
Quick Apply
Outside Sales Specialist - Plumbing, HVAC and/or MRO
Noland Company - Chesapeake —Chesapeake, VA
- From $80,000 a year
- Full-time
- Background check
- Sales
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Team Lead- Cath Lab- RCIS and Interventional Radiology
Sentara Hospitals —Norfolk, VA
- $32.13 - $53.00 an hour
- Full-time
- Laboratory
- Laboratory experience
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
2d
RN Supervisor Evening & Night shift
Marcella Post Acute —Hampton, VA
- $35 - $41 an hour
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Dental insurance
- Tuition reimbursement
Quick Apply
Retail Merchandiser Team Lead
SAS Retail Services —Newport News, VA
- $15 - $18 an hour
- Full-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Facilities Operations Manager
Norfolk Botanical Garden —Norfolk, VA
- $24.00 - $26.50 an hour
- 8 hour shift
- Carpentry
- Background check
- 18 years or older
- 403(b) matching
- Health savings account
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Chesapeake, VA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12d
Customer Service Supervisor
Wawa, Inc. —Chesapeake, VA
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
1d
Retail Customer Service Lead
PetSmart —Chesapeake, VA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Suffolk, VA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
3d
Customer Service Team Lead
City of Norfolk, VA —Norfolk, VA
- $49,152.78 - $82,348.05 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
9d

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customer service team lead jobs near carrollton va

Service Operations Manager

Cox-Powell Corporation
Williamsburg, VA

Quick Apply

Job Details

$70,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Project team coordination
Mechanical blueprint interpretation
Customer communication
Staff supervision
Customer relationship building
Outdoor work experience
Field service
Team leadership
Staff scheduling
ERP systems
In-person customer service
Operations coordination planning
Electrical schematic reading and interpretation
Team scheduling
Client relationship development
Company vehicle operation
Invoice processing
Mechanical drawings
Driver's License
Electrical systems
Customer relationship management
Invoice reconciliation
HVAC system repair
Dispatch software communication
Safety equipment
Maintenance management
Productivity software
Personal Protective Equipment (PPE)
Managing business operations budgets
Profit and loss analysis

Full Job Description

Service Operations Manager (Commercial HVAC/R & Mechanical Services)

Location: Southeast Virginia Territory, Headquartered in Williamsburg, VA

*Local candidates only at this time. Must have 3 Years Commercial HVAC Experience*

Competitive Starting Salary
$85,000-120,000 plus Incentive program

Full Benefits Package including Medical, Dental, Vision, Life Insurance and 401k with match

Company: Cox-Powell Corporation

About Us

Cox-Powell Corporation is a well-established commercial HVAC/R, mechanical, and electrical contractor proudly serving Southeast Virginia since 1946. We are known for our technical expertise, strong customer relationships, and commitment to safety, quality, and operational excellence.

Position Description

The Service Operations Manager is responsible for fulfilling all service commitments for Cox-Powell Corporation. This role ensures contractual obligations are met, field costs are effectively controlled, and quality standards remain high. Additional responsibilities may be assigned as business needs evolve.

The position oversees service operations, technical manpower scheduling, customer satisfaction, and field productivity to achieve company gross profit objectives across assigned market areas.

Essential Functions & Responsibilities

Maintenance Agreements

Oversee performance and compliance of all maintenance agreements.
Ensure customer satisfaction and manage issue resolution.
Recommend renewals and identify upsell/extra opportunities.
Review labor and cost data to support accurate tasking.
Achieve planned gross profit targets.

Sales Support

Support planned service sales volume.
Quote HVAC repairs promptly.
Generate leads and maintain route call activity.

Field Staff Management

Plan labor loading and evaluate technician performance.
Support recruitment, interviewing, and merit recommendations.
Provide technical guidance, training, and coaching.
Ensure professional customer service and field representation.

Service Operations & Financials

Review service invoices before billing.
Coordinate with Sales on contract or project opportunities.
Complete required customer reports.
Manage service projects per company policies and procedures.
Control field costs to meet gross profit goals.

Purchasing, Inventory & Tools

Manage tool inventory and equipment assignments.
Review and approve vendor invoices (PINPOINT).
Assist with part orders and ETA coordination.
Review all field tickets for accuracy.

Dispatching

Provide oversight and direction to dispatchers to optimize scheduling.

Fleet Management

Oversee vehicle assignments, maintenance, and repair schedules.
Support fleet budgeting.

Planning & Forecasting

Support operational planning and forecasting activities.

Customer Relations

Maintain strong relationships with key customers.
Address concerns promptly and conduct regular site visits.
Ensure long‑term customer satisfaction and retention.

Required Knowledge, Skills & Abilities (KSAs)

Technical Knowledge

Working knowledge of HVAC mechanical systems, electrical systems, and automated controls.
Ability to read and interpret drawings, schematics, and equipment documentation.
Ability to identify repair, replacement, and improvement opportunities.

Management & Operational Skills

Strong leadership skills with experience managing field technicians.
Effective scheduling, dispatching, and workload balancing.
Ability to manage budgets, field costs, and gross profit performance.
Skilled in project coordination and service operations oversight.

Customer Service & Communication

Excellent customer relationship management skills.
Strong verbal and written communication abilities.
Ability to resolve conflicts and navigate complex customer issues.

Administrative & Organizational Skills

Strong time management and prioritization.
Ability to review invoices, tickets, and financial data with accuracy.
Demonstrated proficiency with service management systems and Microsoft Office.

Physical Abilities

Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to drive company or personal vehicle to customer locations and job sites.
Ability to occasionally lift, carry, or move objects weighing up to 70 pounds.
Ability to climb stairs, ladders, or access mechanical spaces as required during site visits.
Ability to work in varying environmental conditions, including offices, mechanical rooms, rooftops, and outdoor job sites.
Ability to use standard office equipment and wear required personal protective equipment (PPE) when visiting job sites.

Required Qualifications

5+ years of experience in HVAC service operations or related mechanical service field.
2+ years of supervisory or management experience.
Strong understanding of commercial HVAC systems and service operations.
Valid driver’s license.

Preferred Qualifications

HVAC Master or Journeyman license.
Experience with service management, dispatch, or ERP systems (e.g., PINPOINT).
Experience managing P&L, budgets, or gross profit performance.
Certifications in project management, leadership, or technical HVAC disciplines.

Core Competencies

Leadership & Team Development
Customer Focus
Problem-Solving & Decision-Making
Financial Acumen
Technical Aptitude
Communication & Interpersonal Skills
Process Improvement
Accountability & Follow-Through

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Quick Apply

Refine Your Search

customer service team lead jobs in carrollton va

Service Operations Manager

Team Lead (BIRST/Traumatic Brain Injury)

Bilingual Customer Service Specialist (Spanish)

Solution Sales Specialist

Team Lead- Electrophysiology Technician - EP Lab

2nd Shift Warehouse Supervisor

Home Care Sales Specialist

Shipfitter Supervisor-Ship Repair NIGHT SHIFT

QA Supervisor 2nd Shift

Sales / Brand Specialist

Outside Sales Specialist - Plumbing, HVAC and/or MRO

Team Lead- Cath Lab- RCIS and Interventional Radiology

RN Supervisor Evening & Night shift

Retail Merchandiser Team Lead

Facilities Operations Manager

Bilingual Customer Service Specialist (Spanish)

Customer Service Supervisor

Retail Customer Service Lead

Bilingual Customer Service Specialist (Spanish)

Customer Service Team Lead

I want to receive the latest job alert for customer service team lead in carrollton va

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