Job Summary
IT Operations Manager (ERP & Business Systems) Kennesaw, GA | On-site | Full-Time | Mid-Senior Level
About j5create
j5create designs innovative technology solutions that simplify connectivity and productivity for consumers around the world. As we grow and modernize our business systems, we're seeking an experienced IT Operations Manager to lead our ERP environment and business applications while providing hands-on support for the technology that keeps our organization running.
If you enjoy solving complex business-systems challenges, improving operational processes, and working across departments to deliver technology solutions, we'd love to hear from you.
Position Summary
j5create is hiring its first dedicated IT Systems Manager to serve as the company’s primary internal resource for ERP, business applications, and day-to-day IT systems support. The immediate priority is to support ERP implementation, migration, testing, go-live, and stabilization.
This is a hands-on manager role, not an executive or strategy-only position. The right candidate will be experienced enough to work independently, coordinate external specialists, and support non-technical users, while remaining comfortable solving practical systems and IT issues directly.
As j5create grows, the role can evolve into a broader business systems partner that helps teams solve operational problems through better use of technology, process, and data.
What You’ll Do
ERP Implementation & Stabilization
- Serve as the primary internal point of contact for ERP implementation and ongoing system support.
- Support data migration and validation, user acceptance testing, go-live readiness, issue tracking, and post-go-live stabilization.
- Troubleshoot ERP issues involving purchasing, inventory, warehouse operations, order management, finance, permissions, reporting, and master data.
- Coordinate priorities, open issues, configuration requests, and testing with ERP consultants and software vendors.
Day-to-Day IT & Systems Support
- Own day-to-day support for business applications and internal IT systems, including Microsoft 365, user access, and operational software.
- Manage onboarding and offboarding, accounts and permissions, software licensing, device coordination, and asset records.
- Troubleshoot common hardware, software, access, and application issues; escalate specialized infrastructure or security needs to external partners.
- Maintain practical documentation for systems, vendors, licenses, access, and recurring support procedures.
Vendor Coordination, Documentation & Training
- Coordinate with the MSP, ERP implementation partner, and software vendors; follow issues through to resolution.
- Document key workflows, system procedures, issue resolutions, and user instructions in a clear, usable format.
- Train and support employees who may not be highly technical, using patient and practical communication.
- Identify recurring system or process gaps and recommend realistic improvements in partnership with business teams.
j5create | Job Description
Required Qualifications
- 5+ years of hands-on experience in ERP support, business applications, systems analysis, IT operations, or related systems role.
- Experience supporting an ERP implementation, migration, upgrade, go-live, or post-go-live stabilization effort.
- Working knowledge of business processes such as order-to-cash, procure-to-pay, inventory, purchasing, warehouse operations, AP/AR, and reporting.
- Ability to troubleshoot issues across business process, data, configuration, user access, and system behavior.
- Experience coordinating with external consultants, MSPs, implementation partners, or software vendors.
- Strong communication and documentation skills, including the ability to support non-technical users with patience and clarity.
- Demonstrated ability to work independently, prioritize competing needs, and take ownership from issue identification through resolution.
- Bachelor’s degree in Information Systems, IT, Business, Computer Science, Supply Chain, or a related field, or equivalent practical experience.
Preferred Qualifications
- Experience with Acumatica, Microsoft Dynamics, QuickBooks Enterprise, or a comparable ERP.
- Background in distribution, warehouse operations, consumer electronics, wholesale, logistics, light manufacturing, or e-commerce.
- Familiarity with EDI, SPS Commerce, WMS, Microsoft 365 administration, Entra ID / Azure AD, or related business applications.
- Basic ERP reporting, SQL, Power BI, or data-extraction experience is helpful but is not a core requirement.
What Success Looks Like
- ERP implementation milestones, testing, and go-live issues are organized, tracked, and supported effectively.
- Employees have a clear, responsive internal owner for systems and everyday IT needs.
- Vendors and consultants receive timely follow-up, clear priorities, and accountable issue coordination.
- Core workflows, access, system procedures, and user guidance are documented and easier to maintain.
- Over time, the role builds trusted partnerships with business teams and helps translate operational needs into practical technology solutions.
Ideal Candidate
A practical, service-minded systems professional who combines ERP and business application experience with enough general IT fluency to be j5create’s internal owner. This person is comfortable being hands-on, bringing structure to an evolving environment, and growing into broader business systems responsibility as the company’s needs mature.
Why Join j5create
- Be the primary technology owner for a growing organization
- Lead a major ERP transformation and help shape future business systems
- Work cross-functionally with leaders across Finance, Operations, Sales, and Logistics
- Make a direct impact improving business processes and operational efficiency
- Join a collaborative team that values innovation, accountability, and continuous improvement
Join us as we harness cutting-edge technology solutions to propel our organization forward! We’re committed to fostering an inclusive environment where innovation thrives through strong leadership and collaborative teamwork—empowering you to make a meaningful impact every day.
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of hands-on experience supporting ERP systems
Location:
- Kennesaw, GA 30144 (Preferred)
Ability to Commute:
- Kennesaw, GA 30144 (Preferred)
Work Location: In person
