Top 107 Helpdesk support Jobs in Cary, Nc

IT Support Specialist
GoTriangle —Durham, NC
- $46,923 - $87,737 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
9h
IT Support Specialist (Entry Level - Tier 1)
The Timothy Initiative —Raleigh, NC
- $19.23 - $24.04 an hour
- Full-time
- Computer literacy
- Office
- Entry level
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10d
First Level IT Support Specialist– US
Drees & Sommer SE —Cary, NC
- Full-time
- Microsoft Outlook
- Computer Science
- English
10d
First Level IT Support
Drees & Sommer Digital Services —Cary, NC
- From $50,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- English
Quick Apply
IT Support Specialist
North State Bank —Raleigh, NC
- Full-time
- Mid-level
- Office
- Organizational skills
7d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
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IT Support Assistant
Chapel Hill - Carrboro City Schools —Chapel Hill, NC
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
13d
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
IT Support Specialist
North Carolina Medical Board —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
14d
IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
HCIT Support Specialist
Konica Minolta Healthcare Americas —Garner, NC
- 8 hour shift
- Remote
- HIPAA
- Research
- Mid-level
Quick Apply
12d
Technology Support Technician
North Carolina Central University —Durham, NC
- $36,094 - $49,620 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Health insurance
3d
Help Desk Technician
Custom Computer Specialists —Raleigh, NC
- No experience needed
- Windows
- Warehouse
- Paid holidays
- Disability insurance
Quick Apply
6d
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
IT Help Desk Technician – Level 1 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Organizational skills
- Communication skills
- Entry level
Field Technician I
Catapult —Raleigh, NC
- $40,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
IT PC Support Specialist I
Gregory Poole Equipment Company —Raleigh, NC
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
3d
IT Specialist
KidsPeace —Fuquay-Varina, NC
- $55,500 - $55,900 a year
- Monday to Friday
- Computer Science
- Psychiatry
- Mid-level
Quick Apply
3d

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helpdesk support jobs near cary, nc

IT Support Specialist

GoTriangle -
Durham, NC

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Job Details

Full-time
$46,923 - $87,737 a year
9 hours ago

Qualifications

Windows
Desktop (troubleshooting support)
macOS
Productivity software
Associate's degree
Active Directory management

Full Job Description

GENERAL STATEMENT OF JOB DUTIES

GoTriangle is the regional public transportation authority serving the Raleigh-Durham-Chapel Hill area. We are dedicated to providing safe, reliable, and innovative transit solutions. To support our mission, we are seeking a proactive and customer-focused IT Support Specialist to manage all incoming incidents and requests for the IT Support Service Desk. The IT Support Specialist is the first point of contact for all technical support needs within GoTriangle. This role is responsible for managing, prioritizing, and resolving IT incidents and service requests, ensuring a high level of customer satisfaction and timely resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the primary contact for all incoming IT incidents and service requests via phone, email, or ticketing system.
Accurately log and categorize incidents and requests in the service management system.
Assign tickets to appropriate IT team members when necessary and monitor progress to ensure timely resolution.
Provide first-level troubleshooting for hardware, software, network, and peripheral issues.
Escalate complex technical issues to higher-level support teams or vendors as needed.
Follow up with users to confirm resolution and ensure customer satisfaction.
Monitor the service desk queue to maintain response and resolution time SLAs.
Generate reports on ticket trends, common issues, and areas for improvement.
Identify recurring incidents and recommend long-term solutions.
Create and maintain detailed documentation for common issues and resolutions.
Contribute to the development of a knowledge base to empower end-users with self-help resources.
Provide exceptional customer service, ensuring clear communication and a positive experience for all users.
Educate users on IT policies, best practices, and available resources.
Stay current on new technologies and tools to enhance service desk operations.
Participate in team meetings to review performance metrics and suggest process improvements.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Associate's degree in Information Technology, Computer Science, or a related field.
Minimum of three (3) years of experience in a technical support or help desk role
Certification(s) Preferred - CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate
Proficiency in troubleshooting Windows and macOS operating systems.
Experience with Microsoft Office 365, Active Directory, and remote support tools.
Knowledge of basic networking concepts (e.g., TCP/IP, DNS, VPN).
Strong communication and interpersonal skills with a customer-first mindset.
Excellent problem-solving and organizational abilities.
Ability to multitask and prioritize in a fast-paced environment.

Working Conditions:

Works in an office environment where there is minimum exposure to dust, noise, or extreme temperatures. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting operating facilities, during which the incumbent should observe all policies and procedures, safety precautions and regulations, and use all protective clothing and devices provided.

Physical Requirements:

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

EEO Statement:

GoTriangle is an equal opportunity employer. We are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and employment practices. Decisions are made without regard to race, color, national origin, age, disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, protected veteran and military status or other applicable legally protected characteristics.

Accommodations:

GoTriangle is firmly committed to a policy of nondiscrimination in employment and to a program of achieving total equality of opportunity for all applicants. If you require reasonable accommodation because of a disability for any part of the application or hiring process, please contact 919-485-7448. Please indicate the specific assistance needed.

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Refine Your Search

helpdesk support jobs in cary, nc

IT Support Specialist

IT Support Specialist (Entry Level - Tier 1)

First Level IT Support Specialist– US

First Level IT Support

IT Support Specialist

Level 1 Analyst IT Help Desk

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Field Technician I

IT PC Support Specialist I

IT Specialist

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