Top 313 Operational lead Jobs in Casper, Wy

Customer Service Manager
307 RACING MANAGEMENT, LLC —Casper, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Area Manager
REXEL —Casper, WY
- Full-time
- Marketing
- Customer service
- 5 years
- Commuter assistance
- Health savings account
Quick Apply
4d
Transportation Security Officer
US Transportation Security Administration —Casper, WY
- $46,105 - $56,844 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
8d
Genesis Custom Chemical Blending- Casper WY Plant Manager
Smart Chemical Solutions —Casper, WY
- Full-time
- Mentoring
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
Full Time Maintenance Technitian
B&B Rental Services —Casper, WY
- $22.20 - $22.50 an hour
- Full-time
- Customer service
- English
- Mid-level
Quick Apply
8d
Field Inspector 1099 Contractor
Seek Now —Casper, WY
- Contract
- Customer service
- Computer literacy
- Mid-level
Quick Apply
LDAR Field Technician
Onterris —Casper, WY
- $24 - $28 an hour
- Full-time
- Engineering
- Ability to climb stairs
- Ability to lift 50 pounds
Maintenance Technician Lead
Brick and Bond —Casper, WY
- Full-time
- Background check
- English
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Clinic Nurse Manager
Community Health Center of Central Wyoming —Casper, WY
- $80,000 - $95,000 a year
- Full-time
- Background check
- Nursing
- RN License
- 403(b) matching
- Health savings account
Quick Apply
1d
Shift Leaders & Managers
Qdoba Mexican Eats —Casper, WY
- From $14 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid time off
- 401(k) matching
Quick Apply
12d
Housekeeper/Janitor Team Lead
Brick and Bond —Casper, WY
- $22 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
Field Inspector 1099 Contractor
Seek Now —Wyoming
- Contract
- Customer service
- Computer literacy
- Mid-level
Quick Apply
Assistant General Manager- Cheba Hut
Cheba Hut —Casper, WY
- $23 - $27 an hour
- Full-time
- Bar
- Microsoft Excel
- Sales
- Paid training
- Health insurance
Quick Apply
P&A Safety Specialist
Safety Management Systems —Casper, WY
- $30 - $33 an hour
- Full-time
- Writing skills
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Associate Director RN Women's and Infant Services
Banner Health —Casper, WY
- $48.71 - $81.19 an hour
- Full-time
- Nursing
- RN License
- BLS Certification
- Health insurance
- Opportunities for advancement
Field Operator (Casper, WY)
ExxonMobil —Casper, WY
- Computer literacy
- Mid-level
- 3 years
- Health insurance
- Dental insurance
14d
Recreation Manager
City of Casper, WY —Casper, WY
- $89,262 - $124,967 a year
- Weekends as needed
- Background check
- Pass drug screening
- Public speaking
- Paid holidays
- Disability insurance
Executive Director
Casper Area Chamber of Commerce —Casper, WY
- From $65,000 a year
- Email
- Sales
- Public speaking
- Team management
- Paid holidays
- Health insurance
Quick Apply
6d
Director of Operations
DISA Technologies —Casper, WY
- $120,000 - $180,000 a year
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Engineering
- Health insurance
- 401(k) 4% Match
Quick Apply
7d
Director of Operations
LŪM Studio —Casper, WY
- $28 - $36 an hour
- Email
- Hybrid work
- Office
- Microsoft Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
8d

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operational lead jobs near casper, wy

Customer Service Manager

307 RACING MANAGEMENT, LLC
Casper, WY

Apply Now

Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Apply Now

Refine Your Search

operational lead jobs in casper, wy

Customer Service Manager

Area Manager

Transportation Security Officer

Genesis Custom Chemical Blending- Casper WY Plant Manager

Full Time Maintenance Technitian

Field Inspector 1099 Contractor

LDAR Field Technician

Maintenance Technician Lead

Clinic Nurse Manager

Shift Leaders & Managers

Housekeeper/Janitor Team Lead

Field Inspector 1099 Contractor

Assistant General Manager- Cheba Hut

P&A Safety Specialist

Associate Director RN Women's and Infant Services

Field Operator (Casper, WY)

Recreation Manager

Executive Director

Director of Operations

Director of Operations

I want to receive the latest job alert for operational lead in casper, wy

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