Top 11 Front desk agent Jobs in Cedar Falls, Ia

Guest Service Representative
J&P Hospitality Management, LLC —Cedar Falls, IA
- $13 - $15 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Clerk - Receptionist
Friendship Village Retirement Community —Waterloo, IA
- $13 - $14 an hour
- Part-time
- Current TB test
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
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7d
Part-Time Recreation Center Front Desk Staff
City of Cedar Falls —Cedar Falls, IA
- $12 an hour
- Part-time
- CPR Certification
- Pass drug screening
- High school diploma or GED
Program Support Specialist - Front Desk
Operation Threshold —Waterloo, IA
- $15 an hour
- Full-time
- Spanish
- Office
- Administrative experience
- Paid holidays
- Health insurance
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8d
Guest Service Representative
WATERLOO HOTEL LLC —Waterloo, IA
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Hotel Front Desk Associate
Fairfield Inn & Suites by Marriott —Waterloo, IA
- $13 - $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- In-person
- Employee discount
- Flexible schedule
Quick Apply
2d
Night Auditor
WATERLOO HOTEL LLC —Waterloo, IA
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Front Desk Receptionist
Days Inn & Suites —Waterloo, IA
- $12 - $14 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Inventory management
Quick Apply
2d
On Site Night Auditor - (Suburban Studios Hotel) -Waterloo, IA
Open Door Hospitality —Waterloo, IA
- $11 - $13 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Free parking
- Employee discount
Quick Apply

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front desk agent jobs near cedar falls, ia

Guest Service Representative

J&P Hospitality Management, LLC -
Cedar Falls, IA

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Job Details

Part-time
$13 - $15 an hour

Qualifications

Computer operation
Computer skills

Full Job Description

Job Description
Job Title: Guest Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations

JOB SUMMARY:

The Guest Service Representative (GSR) plays a critical role in delivering a safe, clean, and welcoming experience
to every guest. As the first point of contact at the front desk, the GSR is responsible for check-ins, check-outs,
reservations, guest assistance, and ensuring the lobby and front office areas reflect our high standards. This role
also supports overall property operations and may assist with laundry and housekeeping prep as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay.
Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
Manage reservations, room assignments, and occupancy records using property management systems.
Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and

secure.

Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
Perform other job duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent preferred.
Previous customer service or hospitality experience a plus, but not required.
Basic computer skills and ability to learn reservation and payment systems.
Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
Must be at least 18 years of age.
Must be legally authorized to work in the United States without current of future visa sponsorship.

EXPECTATIONS:

Maintain a professional appearance and deliver service in line with company values.
Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,

with flexibility to support additional coverage when needed.

Follow all safety, security, and operational procedures as trained.
Maintain confidentiality of guest information and company data.
Demonstrate adaptability in a fast-paced environment with changing priorities.
Work as part of a team and support shared property goals.

PHYSICAL REQUIREMENTS:

Must be able to use a computer, phone, and other standard office or front desk equipment for extended

periods.

Must be able to stand, walk, and climb stairs for long periods during a shift.
Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects.
Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry

bags, supply boxes.)

Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe

environment for guests and staff.

May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures.
Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability

to adjust focus.

Must be able to perform the essential job functions with or without reasonable accommodation.

J&P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

J&P participates in E-Verify

Quick Apply

Refine Your Search

front desk agent jobs in cedar falls, ia

Guest Service Representative

Front Desk Clerk - Receptionist

Part-Time Recreation Center Front Desk Staff

Program Support Specialist - Front Desk

Guest Service Representative

Hotel Front Desk Associate

Night Auditor

Front Desk Receptionist

On Site Night Auditor - (Suburban Studios Hotel) -Waterloo, IA

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