Top 6 Service desk support Jobs in Cedar Falls, Ia

School Technology Specialist I
Central Rivers Area Education Agency —Cedar Falls, IA
- $45,000 - $55,000 a year
- Online Application
- Mid-level
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
9d
Help Desk Technician - Remote
Pantheon Computer Systems —United States
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
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IT Service Desk Technician
Colletti Tech, LLC —United States
- Part-time
- Remote
- Windows
- Computer networking
- 1 year
- Health insurance
- Dental insurance
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service desk support jobs near cedar falls, ia

School Technology Specialist I

Central Rivers Area Education Agency -
Cedar Falls, IA

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Flexible schedule
Life insurance
Retirement plan

Qualifications

Computer operation
Smartphone (troubleshooting support)
Wireless networking
iOS
Windows
Driver's License
Computer hardware
macOS administration
Mobile device management
macOS
IP networking
Associate's degree

Full Job Description

School Technology Specialist I

Start date: August 10, 2026 or when available

TO APPLY: https://centralriversaea.schoolspring.com?jobid=5864120

Assignment will be onsite in TBD school district(s).

Job Summary

To assess, maintain, and support the technology infrastructure and educational tools of assigned school(s) to ensure an uninterrupted learning environment.

Education and Experience

Degree in information technology or related field and/or two years of experience in computer technology support.
Experience with Google Admin Console and multiple computer and mobile device operating systems (Windows, macOS, ChromeOS, iOS).
Experience with Mobile Device Management (MDM) and modern computer imaging/provisioning (e.g., Jamf, Google Zero-Touch, Mosyle).
Basic understanding of networking protocols (TCP/IP, DNS, DHCP) and wireless troubleshooting.
Hold and maintain a valid Iowa driver’s license.
Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

Performance Responsibilities

Provide first-line technical assistance and hardware/software repair for computers, mobile devices, and peripheral equipment (printers, scanners, document cameras).
Install, troubleshoot, and maintain instructional audio-visual equipment, including interactive displays, projectors, and sound systems.
Assist in the maintenance and improvement of the assigned school’s networking infrastructure (cabling, access points, and switches).
Support and promote district cybersecurity initiatives, including Multi-Factor Authentication (MFA) assistance and user awareness.
Maintain accurate hardware and software inventories; assist with the lifecycle tracking and surplus of aging equipment.
Utilize the district help desk system to document all support requests, resolutions, and "How-To" guides for common issues.
Assist in developing short- and long-term IT goals and budget recommendations for assigned school(s).
Maintain a proactive working relationship with Central Rivers AEA staff and IT leaders.
Engage in ongoing professional development to stay current with emerging educational technologies and security best practices.
Serve as a point of contact for external vendors regarding warranty repairs or specialized service calls.
Perform other duties as assigned by the Director of IT or designee.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Education:

Associate (Required)

Ability to Commute:

Cedar Falls, IA 50613 (Required)

Work Location: In person

Quick Apply

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service desk support jobs in cedar falls, ia

School Technology Specialist I

Help Desk Technician - Remote

IT Service Desk Technician

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