Top 32 Help desk analyst Jobs in Cedar Park, Tx

IT Analyst II
Firefly Aerospace —Cedar Park, TX
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Travel
- Disability insurance
- Health insurance
Quick Apply
8d
Production Support Analyst
Netgate —Austin, TX
- $65,000 - $78,000 a year
- Weekends as needed
- Azure
- Mid-level
- AWS
Global Security Systems Service Desk Analyst
Securitas Security Services —Austin, TX
- $75,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Paid holidays
- Disability insurance
AI Operations Analyst
Industrial Electric Manufacturing —Austin, TX
- $106,000 - $132,000 a year
- Mid-level
- Travel
- Scripting
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Product Data Analyst
Zello —Austin, TX
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Flexible schedule
Senior Technical Support Analyst (DISCO Desk)
DISCO —Austin, TX
- Monday to Friday
- Mid-level
- Office
- US work authorization
- Health insurance
- Dental insurance
Client Support Desk Analyst
defi AUTO LLC —Austin, TX
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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14d
IT Field Support Analyst
Diocese of Austin —Austin, TX
- Weekends as needed
- Spanish
- Computer science
- Computer Science
Analyst - Cloud FinOps
Visa Technology and Operations LLC —Austin, TX
- $94,400 - $146,700 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
- Wellness program
- Health savings account
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13d
Desktop Support Associate Analyst
TTEC —Austin, TX
- $22 - $24 an hour
- Weekends as needed
- Remote
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
6h
Technical Support Analyst II
Farm Credit Bank of Texas —Austin, TX
- Evenings as needed
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Cloud Systems Analyst
Health & Human Services Comm —Austin, TX
- $5,797.66 - $8,500.00 a month
- Online Application
- Azure
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
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Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Technical Product Analyst
Visa Technology and Operations LLC —Austin, TX
- $110,700 - $171,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
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15h
Systems & Technology Analyst
LV Collective —Austin, TX
- Research
- Mid-level
- Bachelor's degree
Quick Apply
Technical Program Analyst, Audit & Compliance
Visa Technology and Operations LLC —Austin, TX
- $110,700 - $171,800 a year
- Full-time
- Mid-level
- Office
- Master's degree
- Wellness program
- Health savings account
Quick Apply
Senior Partnerships Project Manager
Findhelp —Austin, TX
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Continuous improvement
- Paid training
- Paid parental leave
Quick Apply
Senior Data and Analytics Engineer
Velir —Austin, TX
- $160,000 - $175,000 a year
- Hybrid work
- English
- SQL
- AWS
Quick Apply
Senior Product Manager
LawnStarter —Austin, TX
- $140,000 - $185,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Security Operations Analyst
Saronic Technologies —Austin, TX
- Full-time
- Azure
- Office
- AWS
- Paid parental leave
- Paid holidays

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IT Analyst II

Firefly Aerospace -
Cedar Park, TX

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance

Qualifications

Mid-level
4 years

Full Job Description

ABOUT FIREFLY AEROSPACE
Firefly Aerospace is a space and defense technology company on a mission to reliably and repeatedly launch, land, and operate space systems from Earth to the Moon and beyond. As the partner of choice for critical space missions, Firefly is the first commercial company to launch a satellite to orbit with 24-hour notice and the first company to achieve a successful Moon landing. Headquartered in north Austin, Texas, Firefly is looking for passionate, hardworking innovators to join our team and help fuel our successful trajectory into space.

SUMMARY

As an IT Analyst II on the Service Desk team, you deploy and support hardware and software solutions for end users and provide day-to-day technical support for related issues and requests. You are expected to maintain strong endpoint security through device patching, AV updates, and file encryption. You will communicate highly technical information to both technical and nontechnical personnel and will participate in the planning and execution of information technology and infrastructure projects. You may conduct training programs designed to educate an organization’s computer users about basic and specialized applications. You may be required to travel one to two times per quarter to support launch activities.

The position reports to the IT Operations Manager in our corporate office in Cedar Park, TX.

RESPONSIBILITIES

Install, diagnose, repair, maintain, and upgrade end-user hardware and software
Grant and revoke access to systems
Use technical knowledge and expertise to resolve issues reported by internal users
Follow documented workflows and industry standards when resolving issues
Escalate to the appropriate technical resources for more complex issues
Maintain asset inventory and work with team members to ensure offices have adequate hardware levels
Document issues in request tickets and create documentation for user consumption as needed
Participate in an on-call rotation

QUALIFICATIONS

Required

High school diploma with a minimum of 4 years relevant work experience. A mixture of higher education and relevant work experience will be considered for candidates in accredited 2-year or 4-year programs.
Knowledge of Active Directory, Azure AD, MS M365 User Administration, and Windows operating systems
Excellent customer service skills with the ability to communicate technical instructions to all skill levels
Solid understanding of PC and Laptop hardware, internal components, etc
Basic knowledge of networking devices, such as switches and routers.
Technical troubleshooting, diagnostics, and incident management skills.
Able to prioritize workload effectively.
Stay current with common computer operations concepts and tools for solving technical issues.
Able to lift up to 50 pounds.

Desired

Associate Degree or higher in an Information Technology discipline or related field of study (e.g., MIS, IS, IT, CNS, Computer Engineering, Windows Networking Administration)
CompTIA A+ or equivalent experience
Experience working with Microsoft Enterprise products, such as System Center Configuration Manager
Microsoft GCC-High experience
JIRA/Confluence experience
MacOS support and/or Linux laptop support experience
Scripting experience to enable automation of tasks in JIRA or Active Directory

Firefly offers outstanding benefits for our employees, including generous health, dental, and vision plans with low plan deductibles, parental leave, educational reimbursement, short-term disability, and flexible PTO options.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Firefly Aerospace, Inc. is an Equal Opportunity Employer; employment with Firefly is governed based on merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Quick Apply

Refine Your Search

help desk analyst jobs in cedar park, tx

IT Analyst II

Production Support Analyst

Global Security Systems Service Desk Analyst

AI Operations Analyst

Product Data Analyst

Senior Technical Support Analyst (DISCO Desk)

Client Support Desk Analyst

IT Field Support Analyst

Analyst - Cloud FinOps

Desktop Support Associate Analyst

Technical Support Analyst II

Cloud Systems Analyst

Senior Technical Support Analyst (Tier 3)

Technical Product Analyst

Systems & Technology Analyst

Technical Program Analyst, Audit & Compliance

Senior Partnerships Project Manager

Senior Data and Analytics Engineer

Senior Product Manager

Senior Security Operations Analyst

I want to receive the latest job alert for help desk analyst in cedar park, tx

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