Top 35 Customer service collections representative Jobs in Cedar Rapids, Ia

Area Manager
ServiceMaster by Rice —Iowa City, IA
- $65,000 - $80,000 a year
- Overnight shift
- Residential
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Outside Sales Representative
Gilcrest Jewett Lumber —Marion, IA
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Research
Quick Apply
Patient Service Representative
Forefront Dermatology —Cedar Rapids, IA
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Patient Financial Coordinator
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Mid-level
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
3d
Operations Supervisor Hauling
Republic Services —Cedar Rapids, IA
- Full-time
- Mid-level
- Supervising experience
- Accounting
- AD&D insurance
- Employee stock purchase plan
Project Coordinator
PuroClean of Cedar Rapids —Cedar Rapids, IA
- $38,000 - $44,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Material Handler
E2 Optics —Cedar Rapids, IA
- Weekends as needed
- Clean driving record
- Construction site
- Customer service
- Paid holidays
- Dental insurance
7d
Project Manager - Disaster Restoration
ServiceMaster by Rice —Hiawatha, IA
- $60,000 - $70,000 a year
- Overnight shift
- Mid-level
- Residential
- Ability to climb stairs
Quick Apply
Human Resources/Business Office Manager
Hallmark Care Center —Mount Vernon, IA
- Full-time
- Customer service
- Mid-level
- Office
Quick Apply
Loan Sales Specialist
OneMain Financial —Coralville, IA
- Extended hours
- Office
- High school diploma or GED
- Leadership
- Employee stock purchase plan
- Paid holidays
7d
Telephone Sales Rep - Outbound
FLS Connect —Cedar Rapids, IA
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
18h
Territory Executive
Republic Services —Cedar Rapids, IA
- Full-time
- Mid-level
- Driver's License
- 2 years
- AD&D insurance
- Employee stock purchase plan
7d
EH&S Administrator
Loenbro —Cedar Rapids, IA
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
SOIL SAMPLER
ServiTech, Inc. —Cedar Rapids, IA
- Weekends as needed
- Clean driving record
- Computer literacy
- Basic math
Quick Apply
4d
Cabinet Sales Representative
Corridor Kitchens —North Liberty, IA
- Full-time
- Communication skills
- Entry level
Route Supervisor
City Laundering Company —Cedar Rapids, IA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
9h
Operations Engineering Technician (Onsite)
Collins Aerospace —Cedar Rapids, IA
- $41,400 - $72,600 a year
- Full-time
- Engineering
- High school diploma or GED
- Travel
- Paid holidays
- Loan repayment program
Regional Billing Manager - Midwest
Loenbro —Cedar Rapids, IA
- Full-time
- Oracle
- CPA
- Office
- Paid holidays
- Disability insurance
Quick Apply
Sr. Systems Security (Cyber) Engineer (Onsite - Cedar Rapids, IA) Secret Clearance Required
Collins Aerospace —Cedar Rapids, IA
- $86,800 - $165,200 a year
- Full-time
- Office
- 3 years
- In-person
- Paid holidays
- Loan repayment program
10d
Project Manager - low voltage 100% travel - Data Center
IES Communications —Cedar Rapids, IA
- $90,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Customer service
- 5 years
- Disability insurance
- Health insurance

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Area Manager

ServiceMaster by Rice -
Iowa City, IA

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Title: Area Manager
Reports to: Director of Regional Operations
Status: Full-time/Exempt
(paid salary; not eligible for overtime)

Job Summary
The Area Manager manages and leads emergency and disaster restoration/recovery services due to water and/or fire damage in residential and commercial customer sites. Manages the day-to-day operations and supervision of production workers and office staff. Expectation to grow revenue, control costs, and increase profitability of business operations. Exemplifies excellent customer service on all projects.

Essential Duties

Management

Manages the business operations with goal to grow revenue, control costs, and improve profitability.
Provides oversight and direction to production workers and staff.
Manages projects, production crews, and schedules throughout the project.
Provides estimates and invoices for loss and restoration/remediation services to customers and collection of past dues.
Builds a professional relationships with adjusters, agents, and customers.
Interviews, hires, evaluates performance, and administers disciplinary actions for production workers and office staff.
Effectively communicates with production crews, office staff, management, and owners.
Treats all employees with respect.
Punctual to work and in completion of project assignments.
Takes overnight and weekend “on call” shift one week per month and responds to emergencies in timely manner.
Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
Complies with all ServiceMaster by Rice policies and procedures and enforces policies and procedures within assigned territory.

Restoration/Remediation and Cleaning

Detects the source of any problem and extent of damage to property including moisture content, smoke damage, and/or presence of mold.
Assesses damage to walls, ceiling, cabinets, other structural damage, carpeting, other flooring, personal belongings, furniture, window coverings, and other property. Determines whether property is salvageable or not.
Formulates plan for restoration, estimates billable charges, and consults with customer to secure approval to proceed.
Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
Completes inspections of the site for progress and completion and maintains appropriate documentation.
Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
Drives a company vehicle in a safe manner.
Adheres to all safety rules and precautions to ensure employee and customer safety.

Excellent Customer Service

Meets and exceeds customer and insurance agent expectations and completes projects on time.
Answers customer and insurance representative questions and addresses concerns.
Maintains communication and provides project status to customer and insurance representative throughout the project.
Escalates unresolved customer and insurance representative issues/problems or property damage to Management for resolution.

Training

Renews certifications in a timely manner; avoiding lapse in certification.
Understands of the use of cleaning products and equipment required to complete a project.
Completes training as requested to learn new knowledge and skills.
Implements new training in work projects successfully.

Knowledge, Skills, and Abilities

High School diploma or GED required. Associates degree desired.
People and project management experience.
Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
Excellent communication and organizational skills.
Superior customer service skills.
Ability to sketch physical space, take measurements, and calculate billable charges
Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations.
Commitment to personal and professional development.
Valid driver’s license.

Physical Demands

This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and the Clive human resources coordinator.
Ability to lift, carry, push, and pull 50 pounds
Ability to stand at heights of 12 feet on ladders or scaffolding
Ability to climb stairs
Be able to stand on your feet on concrete surfaces throughout the day

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources coordinator.

Quick Apply

Refine Your Search

customer service collections representative jobs in cedar rapids, ia

Area Manager

Outside Sales Representative

Patient Service Representative

Patient Financial Coordinator

Operations Supervisor Hauling

Project Coordinator

Material Handler

Project Manager - Disaster Restoration

Human Resources/Business Office Manager

Loan Sales Specialist

Telephone Sales Rep - Outbound

Territory Executive

EH&S Administrator

SOIL SAMPLER

Cabinet Sales Representative

Route Supervisor

Operations Engineering Technician (Onsite)

Regional Billing Manager - Midwest

Sr. Systems Security (Cyber) Engineer (Onsite - Cedar Rapids, IA) Secret Clearance Required

Project Manager - low voltage 100% travel - Data Center

I want to receive the latest job alert for customer service collections representative in cedar rapids, ia

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