Top 10 It support analyst Jobs in Cedar Rapids, Ia

Client Systems Analyst
Mercy Medical Center —Cedar Rapids, IA
- Full-time
- Hospital
- Research
- Mid-level
Quick Apply
IT Support Analyst (Hybrid)
The University of Iowa —Iowa City, IA
- Full-time
- Customer service
- Mid-level
- University
- Paid holidays
- Disability insurance
3d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
IT Support Analyst
The University of Iowa —Iowa City, IA
- $20 - $24 an hour
- Temporary
- Windows
- Bachelor's degree
- Continuous improvement
9d
IT Support Analyst OR IT Support Consultant – Extended Technical Support
The University of Iowa —Iowa City, IA
- Full-time
- Mid-level
- Driver's License
- University
- Health insurance
- Tuition reimbursement
14d

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HELPDESK SPECIALIST/DESKTOP ASSOCIATE
Linn County, IA —Linn County, IA
Serves as a resource person for users by answering questions and resolving problems related to the use, application, and operation of software systems.
$28.73 an hour
6d
IT Support Technician
St. Ambrose University —Cedar Rapids, IA
Dell certification or similar technical certifications. Associate degree in Computer Science or related field. Escalate complex issues to appropriate IT staff.
Quick Apply
8d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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Client Systems Analyst

Mercy Medical Center -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

This position is Sunday through Wednesday with the hours being 7:00am-5:30pm

Work Shift

Day

Scheduled Weekly Hours

Summary

This position supports Mercy's philosophy of patient centered care by providing a single point of contact for end users to receive support and maintenance within the organization's client computing environment. This position requires a strong technical background combined with strong communication skills and troubleshooting skills. The Client Systems Analyst position is the first point of contact for end users needing support on information technology related issues.

Job Description

Job Duties

Provides a single point of contact for end users to receive support and maintenance within the organizations client computing environment.
Provides a primary point of contact for incoming phone calls to the IT Help Desk, staff submitted help desk tickets, and walk-in’s by way of troubleshooting problem areas in a timely and accurate fashion, and provide end-user assistance when required.
Performs on-site analysis, diagnosis, and resolution of desktop problems for end-users, and recommends and implements corrective solutions, including off-site repair for remote users as needed.
Installs, diagnoses, repairs, maintains, and upgrades all desktop and laptop client hardware and equipment to ensure optimal workstation performance.
Installs, replaces, and builds computer operating systems and install software on computers from provided software packages and images throughout the hospital following the standard hospital replacement plan.
Provides telephone hardware and software support by way of configuring, installing, and replacing telephone hardware.
Ensures that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
Performs hardware relocations and change requests as they are submitted authorizing employees.
Provides initial troubleshooting and diagnosis for applications supported on Mercy’s domain.
Ensures proper handling of Epic related issues and/or requests.
Follows Client Services workflows in order to ensure proper handling of IT Help Desk tickets, escalations and reporting of ticket trends.
Maintains the current asset management system by adding and modifying Information Services assets as they progress through their life-cycle.
Utilizes provided tools to build and install computer operating systems and to push out software packages.
Researches hardware or software solutions for our IT environment and provide recommendations as needed based on our organizational needs.
Provides basic end-user support for personal devices to ensure proper access and connection to Mercy’s network and Citrix applications.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

Working technical knowledge of current protocols, operating systems, and standards, including Microsoft Windows 10.
Install, configure, maintain, and upgrade all Windows-based clinical and financial applications and services.
Effective prioritization and task management skills.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.
Excellent technical knowledge of client (desktop and laptop) hardware.
Hands-on hardware troubleshooting experience.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organization's goals and objectives.
Ability to operate tools, components, and peripheral accessories.

Professional Experience

Required: 1 year of technical software support for clinical or business applications, or equivalent education to be considered in lieu of experience.
Preferred: Experience with health care organization processes.

Education

Required: High school diploma or equivalent.
Preferred: Associates Degree in computer systems or related end-user field.

Licensure, Certification, Registration

Required: None
Preferred: Microsoft, Cisco, A+ certifications

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

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it support analyst jobs in cedar rapids, ia

Client Systems Analyst

IT Support Analyst (Hybrid)

Service Desk Analyst

IT Support Analyst

IT Support Analyst OR IT Support Consultant – Extended Technical Support

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