Top 13 Service desk support Jobs in Cedar Rapids, Ia

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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IT Support Desk Technician
The 20 —Cedar Rapids, IA
- Monday to Friday
- Office
- Ability to sit for extended periods
- 1 year
- Health savings account
- Health insurance
14d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Iowa City, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
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Customer Service Engineer (VA ESOM)
Kentro —Iowa City, IA
- Overtime
- Computer Science
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
6d
Help Desk Technician - Remote
Pantheon Computer Systems —United States
- $40,000 - $50,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
5d
IT Service Desk Technician
Colletti Tech, LLC —United States
- Part-time
- Remote
- Windows
- Computer networking
- 1 year
- Health insurance
- Dental insurance
Quick Apply
1d

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Territory Growth Executive
Creative Senior Planning —Cedar Rapids, IA
Valid driver's license, reliable transportation, and willingness to travel regularly within the territory. Likes being in the field instead of behind a desk.
$70,000 - $120,000 a year
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6d
Quality Manager CNC Inspection & Customer Quality
DW PRODUCTS —Cedar Rapids, IA
DW Products is hiring a hands-on Quality Manager to own part quality, inspection discipline, CMM measurement, and customer quality performance across our…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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5d

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service desk support jobs near cedar rapids, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon Contact Center -
Cedar Rapids, IA

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Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service desk support jobs in cedar rapids, ia

Tier 1 Technical Support Representative (REMOTE IOWA)

IT Support Desk Technician

Service Desk Analyst

Help Desk Technician

Microsoft Windows Field Deployment Technician

Customer Service Engineer (VA ESOM)

Help Desk Technician - Remote

IT Service Desk Technician

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