Description:
Volunteer & Outreach Manager
Full-time, Salaried
Position Summary:
The Volunteer & Outreach Manager is responsible for the Center's diverse and dynamic volunteer program. The Volunteer & Outreach Manager cultivates relationships with corporate, religious, academic, community and individual volunteers to meet the increasing ongoing services and special project needs of the Center. A successful Volunteer & Outreach Manager utilizes best practices in volunteer management that results in a growing volunteer force with deeper engagement and commitment to the CMC mission. This position includes an option to work from home on occasion.
Accountability:
The Volunteer & Outreach Manager is accountable to the Director of Communications and Development.
Qualifications:
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BA/BS Degree or other degree with equivalent experience.
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Volunteer Management or related experience (2 years’ experience working with volunteers is required).
- Demonstrated ability to present effective and compelling messages to individuals, groups and the public.
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Ability to effectively lead, facilitate, train and manage a group of individuals.
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Ability to maintain a high level of confidentiality across CMC.
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Be a creative, enthusiastic, highly motivated, self-starter.
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Willingness and ability to work a flexible schedule as needed.
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Excellent written and verbal/oral communication skills.
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Strong interpersonal skills and ability to work effectively with others as part of a team.
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Effective public speaking skills.
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Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
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Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
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Strong computer skills, including experience with databases and social media strategies/analytics.
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Ability to behave as a professional representative of CMC and communicate the mission and activities.
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Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
Responsibilities:
Volunteer Management
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Recruit, interview, and assess volunteers to best use their gifts in service at the Center, for program services, special projects, or events.
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Provide orientation and training to individual and group volunteers.
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Identify and develop creative ways for partners and volunteers to connect with CMC.
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Develop and implement solutions to address the Center's growing need for volunteer tutors.
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Maintain supportive contact with volunteers to assist them as needed to foster their continued involvement.
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Meet with staff to identify CMC volunteer needs and projects.
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Ensure staff and board are adequately trained to work effectively with volunteers.
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Collaborate to coordinate volunteers for CMC events and activities.
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Identify and implement a volunteer stewardship initiative in order to increase volunteer life cycle.
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Set strategic goals and measurement for the volunteer program and ensure organization-wide commitment to volunteers and the volunteer program.
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Coordinate with Facilities to identify and carry out property improvements projects with volunteers and to assure their safety/security.
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Assist with preparing birthday cards and mailings to celebrate milestones in hours and years of service.
- Tracking and reporting:
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Maintain an accurate volunteer schedule with visibility for staff
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Maintain updated files on all volunteers
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Conduct criminal background checks on all volunteers
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Provide record of service hours for each volunteer
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Report the number, type value and impact of volunteers annually
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Provide bi-monthly reports to the board of directors
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Track and report out volunteer life cycles indicating trends and patterns
Outreach
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Identify and participate in opportunities to share CMC programs and volunteer opportunities including speaking engagements, fairs, lunch-and-learns, open houses, and events.
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Collaborate with community partners and businesses for greater awareness and engagement.
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Develop partnerships with organizations and foster ongoing relationships.
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Facilitate and engage staff members and the Outreach Team to maintain an active presence in the community through presentations, displays and volunteer fairs.
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Create and implement a system to track outreach efforts including conversion.
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Collaborate in the development of newsletter stories, electronic communication, messaging and outreach tools and strategies.
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Use print, social media, media, tours and other means to communicate volunteer opportunities.
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Collaborate with the Marketing & Communications Manager to execute the Center’s social media strategy.
General Agency Duties
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Be able to explain CMC program information to students, clients, residents, volunteers and others in the community.
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Maintain clean and organized facilities including the storage and archives.
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Assist with the shared staff responsibilities for security of the clients/volunteers and building.
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Perform other duties as requested/assigned.
Physical Work Requirements
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While performing the duties of the job, the employee is regularly required to talk and hear.
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The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements.
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The employee occasionally lifts and/or moves up to 40 lbs.
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I have read the job description and understand the responsibilities I am assuming in accepting this position.
_________________________________ _______________________
Name Date
Established: 1996,
Reviewed/Revised 1/05, 1/06, 5/07, 6/10, 5/11, 6/13, 8/14, 4/15, 9/15, 4/18, 10/18, 8/2021, 11/2023
Requirements:
Qualifications:
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Knowledge of the education resources and programs available in Linn County and surrounding areas.
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Ability to speak other languages.
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Ability to maintain confidentiality concerning volunteers, clients, students, children, and staff or agency business.
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Excellent written and verbal/oral communication skills.
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Strong interpersonal skills and ability to work effectively with others as part of a team.
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Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
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Strong decision-making skills
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Flexibility and ability to handle stress and new or undefined situations.
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Ability to address conflict and problem solve.
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Strong organizational skills with ability to prioritize projects and tasks.
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Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
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Computer skills, including experience with Microsoft Office Suite and databases, and/or ability to learn new software and systems.
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Behave as a professional representative of CMC and communicate the mission and activities.
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Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
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Commitment to the CMC mission and the values of the Sisters of Mercy.
Physical Work Requirements
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While performing the duties of this job, the employee is regularly required to talk and hear.
-
The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements.
-
The employee occasionally lifts and/ or moves up to 40 lbs.
-
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
-
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
