Top 491 Customer support Jobs in Cedarburg Wi

Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Customer Service Representative
Wild Marketing Group - Global Division —Waukesha, WI
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Experienced Receptionist/Customer Service Representative
Tillie Lake Veterinary Clinic —Slinger, WI
- $17 - $20 an hour
- Email
- Customer service
- English
- Data entry
- Paid time off
- Parental leave
Quick Apply
Customer Service Representative
Orion Castings —Grafton, WI
- Full-time
- Mid-level
- Mentoring
- 2 years
3d
ACCESS SERVICES REP, FCH - ACCESS SERVICES
Froedtert Health —Menomonee Falls, WI
- Part-time
- High school diploma or GED
- Home Health
- Military encouraged
- Continuing education credits
- Disability insurance
Customer Service Representative - State Farm Agent Team Member
Catharine Albin - State Farm Agent —Cedarburg, WI
- $50,000 - $65,000 a year
- Full-time
- Sales
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Client Service Specialist
Kapco Inc —Grafton, WI
- Office
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Manager, Airport Customer Experience
American Airlines —Milwaukee, WI
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Client Success Representative (Remote)
Demand.com —Milwaukee, WI
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Member Services Contact Center Associate
HSA Bank —Milwaukee, WI
- $20 - $21 an hour
- 10 hour shift
- Remote
- Computer literacy
- High school diploma or GED
- Organizational skills
7d
Customer Service Representative, Sanford Health
Sanford Health —Adell, WI
- 8 hour shift
- Remote
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Consultant - Inbound (Part Time)
We Energies (WE) —Pewaukee, WI
- $25.29 - $32.05 an hour
- Part-time
- Travel
- US work authorization
- Typing
Healthcare Customer Service Representative (WI)
Healthcare Business Services Inc. —Milwaukee, WI
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
12d
Senior Customer Service Specialist
MGIC —Milwaukee, WI
- $25.97 - $42.86 an hour
- Online Application
- Microsoft Word
- Microsoft Outlook
- Research
- Profit sharing
- Wellness program
2d
Patient Registration - Customer Service Representative
R1 RCM, Inc. —Mequon, WI
- $16.61 - $22.95 an hour
- Full-time
- Background check
- Hospital
- Urgent Care
Customer Relations Representative - State Farm Agent Team Member
Nate Ladsten - State Farm Agent —Glendale, WI
- $60,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Call Center Agent - Entry Level
MAD Live Solutions —Milwaukee, WI
- $18 - $27 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Opportunities for advancement
Quick Apply
1d
Customer Service Representative - Patient Registration
R1 RCM, Inc. —Mequon, WI
- $16.00 - $22.95 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Service Representative
Ellsworth Corporation —Germantown, WI
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Wellness program
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Andrew Stark - State Farm Agent —Mequon, WI
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply

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Customer Care Supervisor - Commercial Lines

West Bend Insurance Company -
West Bend, WI

Apply Now

Job Details

Full-time
$96,842 - $121,053 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Prescription drug insurance
Pet insurance

Qualifications

Vendor relationship building
Customer communication

Full Job Description

Company Overview:

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary:

This role leads and optimizes Customer Care operations by overseeing staffing, workflows, performance management, and quality assurance to deliver strong service, retention, and growth results. The position ensures underwriting compliance, mitigates risk exposure, and drives team success through coaching, escalation management, and partnership with agencies and vendors. Additionally, the role supports sales and marketing efforts, agency engagement, and key business initiatives to enhance customer experience and operational effectiveness.

Work Location:

This position offers a hybrid work schedule(3 days in office/2 days at home) and will be working out of the West Bend or Madison, WI office.

The internal deadline to apply is 6/12/26. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications:

Key Responsibilities

Manage personnel actions such as selection, hiring, training, salary and bonus adjustments, performance appraisals, and promotions.
Plan and monitor service workflows of assigned area(s).
Ensure processes and procedures mitigate E&O exposure and ensure staff operate within their underwriting authority.
Plan and monitor workload and staffing levels to meet service-level agreements and sales goals.
Monitor Customer Care retention, book value, and growth.
Audit Customer Care interactions and complete file reviews to ensure quality customer service.
Provide coaching to staff to achieve sales and quality assurance goals.
Handle escalated issues.
Maintain strong relationships with third-party vendors and agency partners to ensure quality service.
Handle complaints and monitor customer feedback.
Perform marketing activities for Customer Care in conjunction with regional sales managers.
Conduct agency meetings and manage new agency enrollments.
Monitor agency sales goals that impact Customer Care revenue.
Support companywide initiatives and change management for current and future products and services.

Preferred Experience and Skills

5+ years of P&C insurance experience with an emphasis in underwriting
5+ years contact center experience
1 year of customer service supervisory experience
Problem solving skills
Leadership skills with the ability to coach, mentor and develop others in service
Knowledge of personal computers, including agency management system software and telephone equipment and software
Communication and rapport building skills

Preferred Education and Training

Bachelor’s degree in Business, Insurance or related field
Agents license (required)
Completion of CIC and/or CPCU designation
Associate in Underwriting designation

Salary Statement:

The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits:

West Bend offers a comprehensive benefit plan including but not limited to:

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO:

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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Refine Your Search

customer support jobs in cedarburg wi

Customer Care Supervisor - Commercial Lines

Customer Service Representative

Experienced Receptionist/Customer Service Representative

Customer Service Representative

ACCESS SERVICES REP, FCH - ACCESS SERVICES

Customer Service Representative - State Farm Agent Team Member

Client Service Specialist

Customer Service Manager, Airport Customer Experience

Client Success Representative (Remote)

Member Services Contact Center Associate

Customer Service Representative, Sanford Health

Customer Consultant - Inbound (Part Time)

Healthcare Customer Service Representative (WI)

Senior Customer Service Specialist

Patient Registration - Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

Call Center Agent - Entry Level

Customer Service Representative - Patient Registration

Customer Service Representative

Customer Relations Representative - State Farm Agent Team Member

I want to receive the latest job alert for customer support in cedarburg wi

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