Top 167 Customer support representative Jobs in Celina Tx

Benefits Support Representative I
Selerix —Plano, TX
- Hybrid work
- High school diploma or GED
- Associate's degree
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
11d
Customer Service Representative
Legacy Insurance Group —Frisco, TX
- Entry level
Customer Service Representative
Career Team —Denton, TX
- $40,000 - $50,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Background check
Quick Apply
iPay Call Center Representative (CCC)
Jack Henry —Allen, TX
- $34,320 - $37,500 a year
- 8 hour shift
- Remote
- Research
- In-person
- 1 year
- Work from home
Member Services Representative II
Advancial Federal Credit Union —Frisco, TX
- $18 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- Entry level
- 401(k)
- Life insurance
Quick Apply
Customer Service Representative/Dispatcher for Plumbing
GENZEL PLUMBING COMPANY —McKinney, TX
- $19 - $21 an hour
- Full-time
- Office
- In-person
- Communication skills
Quick Apply
4d
Customer Service Representative - State Farm Agent Team Member
Hunter Goldsworthy - State Farm Agent —Celina, TX
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
MCI DIAGNOSTIC CENTER —Richardson, TX
- $22 - $24 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Microsoft Excel
Quick Apply
Customer Service Representative
Fitzsimmons Insurance Services Inc. —Van Alstyne, TX
- $50,000 - $70,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Customer Service Representative I
WILEY X INC —Frisco, TX
- $17 - $20 an hour
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
- On-the-job training
Quick Apply
3d
Client Service Representative
GRAYSON RESTORATION —Gunter, TX
- $40,000 - $55,000 a year
- Full-time
- Bilingual
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Claims (Total Loss)
Amica Mutual Insurance Company —Frisco, TX
- $43,105 a year
- Full-time
- Background check
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
Patient Services Representative
Diagnostic Imaging Centers of Texas —Plano, TX
- Full-time
- Spanish
- English
- High school diploma or GED
- 401(k) matching
Quick Apply
Loan Servicing Specialist
FCC Finance, LLC —Plano, TX
- $20 - $22 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Writing skills
- Health savings account
- Health insurance
Quick Apply
8d
Customer Care Representative, PSA (Work Onsite)
Collectors —Plano, TX
- $19.50 - $21.50 an hour
- Email
- Research
- US work authorization
- Ability to sit for extended periods
- Commuter assistance
- Paid holidays
Bilingual Licensed Customer Service Representative: Allstate Insurance
Allstate - Zee Insurance Agency —Plano, TX
- $36,000 - $60,000 a year
- Full-time
- Spanish
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Patient Services Representative
Fertility Specialists of Texas —Plano, TX
- Full-time
- Spanish
- HIPAA
- English
Quick Apply
Customer Service Representative (Career Opportunities)
Destination Pet LLC —Prosper, TX
- $16 - $18 an hour
- Weekends as needed
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
2d
Technical Support Representative : ESP Customer Support
Jack Henry & Associates —Allen, TX
- 8 hour shift
- Hybrid work
- Research
- Mid-level
- 1 year
Customer Service Representative - State Farm Agent Team Member
Glenda Beach - State Farm Agent —Plano, TX
- $46,000 - $56,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply

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Benefits Support Representative I

Selerix -
Plano, TX

Quick Apply

Job Details

11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

Job Title: Benefits Support Representative
Department: Benefits Support Center
Location: Plano, TX
Reports To: Benefits Support Center Manager

Job Summary
The Benefits Support Representative is the voice of Selerix for employees at client organizations. This role exists to ensure that every employee who has a question about their benefits, needs help enrolling, or has an issue to resolve can get a clear, accurate, and human answer — quickly and without friction. The BSR is not a gatekeeper or a ticket-closer. The standard for this role is whether the employee got what they needed and would say so. In a call center environment where volume peaks dramatically during open enrollment, the ability to handle contacts accurately, efficiently, and with genuine care is what protects the client relationship and reflects the Selerix brand.

Key Responsibilities

Handle inbound and outbound employee contacts professionally and accurately — opening the interaction with clarity, listening actively to understand the actual need, providing a correct answer or resolution, and closing with a clear next step.
Return 100% of calls received before the daily cutoff within the same business day — ensuring no employee is left waiting without a response.
Manage difficult or emotionally charged interactions with composure and genuine care — recognizing that an employee calling about a benefits issue may be dealing with a health event, financial concern, or a confusing process they've never navigated before.
Verify information before providing it to an employee — referencing the case, plan documentation, or a colleague rather than guessing when uncertain.
Escalate contacts that exceed BSC scope promptly and with full context — so the CSM or the appropriate team can pick up without delay or repeated explanation from the employee.
Document interactions appropriately — capturing what the employee needed, what was provided, and any open items requiring follow-up.
Build working knowledge of benefits fundamentals — health plan types, enrollment periods, qualifying life events, and Selerix platform navigation from an employee's perspective — sufficient to handle standard employee inquiries accurately.
Develop familiarity with client-specific plan designs as new clients onboard — actively seeking out plan information rather than waiting to be trained on it.
Share what you learn about specific client plan designs, common employee questions, or platform navigation with teammates — contributing to a team that gets collectively better.

Qualifications

0–2 years of professional experience in a customer service, call center, or employee-facing role.
Experience handling inbound phone contacts in a structured service environment preferred.
Benefits administration or HR experience a plus but not required.
Genuine empathy — ability to acknowledge an employee's frustration or confusion before jumping to the answer.
Clear verbal communication — ability to explain benefits concepts in plain language without jargon.
Active listening — ability to identify what an employee actually needs, which is often different from what they literally asked.
Attention to detail — verifies information before providing it; does not guess.
Composure under pressure — can manage difficult or emotional calls without losing professionalism.
Familiarity with benefits concepts (health insurance, FSA/HSA, enrollment periods, qualifying life events) a plus.
Experience with benefits administration or enrollment platforms a plus.
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Must be willing and able to study for, obtain, and maintain applicable state insurance licenses, including Life, Health, and Long-Term Care (LTC) licenses, within required timeframes.

Locations in Plano, Texas – Columbia, South Carolina – Harahan, Louisiana – Indianapolis, Indiana - Hybrid work schedule

Must be eligible for US employment
We offer the following benefits:

Medical, Dental and Vision insurance
4 weeks paid time off (PTO)
9 paid holidays
Tuition Reimbursement
401K (with match)
Basic Life
Long-Term Disability

Quick Apply

Refine Your Search

customer support representative jobs in celina tx

Benefits Support Representative I

Customer Service Representative

Customer Service Representative

iPay Call Center Representative (CCC)

Member Services Representative II

Customer Service Representative/Dispatcher for Plumbing

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative

Customer Service Representative I

Client Service Representative

Customer Service Representative - Claims (Total Loss)

Patient Services Representative

Loan Servicing Specialist

Customer Care Representative, PSA (Work Onsite)

Bilingual Licensed Customer Service Representative: Allstate Insurance

Patient Services Representative

Customer Service Representative (Career Opportunities)

Technical Support Representative : ESP Customer Support

Customer Service Representative - State Farm Agent Team Member

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