Top 454 Bilingual customer service associate Jobs in Cerritos, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Bilingual (Spanish) Call Center Sales Support/Customer Service Representative
Blueprint Inc. —Seal Beach, CA
- Up to $63,500 a year
- Weekends as needed
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Client Services Coordinator – Entry Level (Korean/English Bilingual)
CapitalSource —Brea, CA
- $70,000 a year
- Full-time
- Spanish
- No experience needed
- English
- Paid holidays
- Relocation assistance
Quick Apply
8d
Customer Service/Administrative Assistant
Contractors State License Schools —Orange, CA
- $21.50 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Profit sharing
- Disability insurance
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
8d
Call Center Representative
CR&R Incorporated —Stanton, CA
- $21 an hour
- Overtime
- Spanish
- English
- Residential
Quick Apply
Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY
Molina Healthcare —Anaheim, CA
- $20.34 - $30.39 an hour
- Full-time
- Administrative experience
- 1 year
- Communication skills
- Health insurance
Customer Service Representative (CSR)
Nations Insurance Company —Cerritos, CA
- Email
- Bilingual
- Entry level
- Health insurance
- Dental insurance
E-Commerce Customer Support Specialist (HYBRID)
InBody —Cerritos, CA
- $21 - $27 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Wellness program
- Paid holidays
Customer Relations Specialist
OCTA —Orange, CA
- $31.39 - $43.18 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
8d
Pro Customer Service/Sales
Home Depot —Cerritos, CA
- $20 - $22 an hour
- Entry level
- Commercial
Customer Service Representative
Shield HealthCare —Santa Fe Springs, CA
- $20 - $21 an hour
- Full-time
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Implementation Specialist I / Client Onboarding
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Wellness program
- Disability insurance
Customer Service Representative
Youth Beauty Corp. —Santa Fe Springs, CA
- $20.50 - $22.50 an hour
- Part-time
- Computer literacy
- English
- Computer skills
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Representative I
Word & Brown Companies —Orange, CA
- $20.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Care Associate (On Site)
Allstate Floral Inc. —Cerritos, CA
- $20 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Customer Service Transportation Specialist
Total Transportation & Distribution —Santa Fe Springs, CA
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid training
- Health insurance
Customer Service Representative I (2796)
Word & Brown Companies —Orange, CA
- $20.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative - Sales
Wow Party Rental —Santa Fe Springs, CA
- From $19.75 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- On-the-job training
- Flexible schedule
Quick Apply
Customer Service Representative
SBM Management Services, LP —Long Beach, CA
- $20.95 - $21.95 an hour
- Part-time
- Bilingual
- Sanitation
- Driver's License
Quick Apply

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

bilingual customer service associate jobs in cerritos, ca

Member Service Representative

Bilingual (Spanish) Call Center Sales Support/Customer Service Representative

Client Services Coordinator – Entry Level (Korean/English Bilingual)

Customer Service/Administrative Assistant

Enrollment Representative

Call Center Representative

Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY

Customer Service Representative (CSR)

E-Commerce Customer Support Specialist (HYBRID)

Customer Relations Specialist

Pro Customer Service/Sales

Customer Service Representative

Implementation Specialist I / Client Onboarding

Customer Service Representative

Customer Service Representative I

Customer Care Associate (On Site)

Customer Service Transportation Specialist

Customer Service Representative I (2796)

Customer Service Representative - Sales

Customer Service Representative

I want to receive the latest job alert for bilingual customer service associate in cerritos, ca

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