Top 164 Guest service agent Jobs in Cerritos Ca

Guest Service Agent at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $21 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Organizational skills
Quick Apply
Guest Service Agent
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
14d
Guest Service Agent
Hersha Hospitality Management, LP —Long Beach, CA
- $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agents at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $21.36 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Organizational skills
- 1 year
Quick Apply
Guest Service Agent
Brea Residence Inn by Marriott —Brea, CA
- $17.00 - $19.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
1d
Front Desk Agent (Part-Time)
Good Nite Inn —Buena Park, CA
- From $17.50 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
7d
Guest Service Agent at Hyatt Place
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $20 an hour
- Part-time
- 18 years or older
- Hotel
- Ability to lift 50 pounds
Quick Apply
8d
Guest Service Agent
Holiday Inn & Suites Anaheim —Anaheim, CA
- From $18.50 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 25 pounds
- Entry level
- Wellness program
- Commuter assistance
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Guest Service Agent- Full -Time
Desert Palms Hotel & Suites —Anaheim, CA
- $18 - $19 an hour
- Part-time
- High school diploma or GED
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
DoubleTree Norwalk - Front Desk Agent
Aimbridge Hospitality —Norwalk, CA
- $19.57 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
14d
Hotel Front Desk Agent $23 Per Hour
Commerce Casino —Commerce, CA
- $23 an hour
- Full-time
- Writing skills
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $25.78 - $26.78 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Guest Service Agent
Stonebridge Hospitality Associates, LLC —Garden Grove, CA
- $18 - $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Front desk
- Disability insurance
- Health insurance
Quick Apply
6d
Guest Service Agent
Stonebridge —Inglewood, CA
- $25 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Associate
Motel 6 / Studio 6 —Bellflower, CA
- From $16.90 an hour
- Part-time
- Spanish
- Writing skills
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
6d
Overnight Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Huntington Beach, CA
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
Pyramid Hotel Group —Newport Beach, CA
- $20 - $21 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- 401(k) matching
11d
Guest Service Agent - Hilton Irvine Orange County Airport
Hilton —Irvine, CA
- $21.60 - $27.00 an hour
- Full-time
- Hotel
- Entry level
1d
Front Office - Agent
Carson Doubletree —Carson, CA
- $20 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED

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Guest Service Agent at Homewood Suites

PROSPERA MANAGEMENT INC.
Anaheim, CA

Quick Apply

Job Details

$19 - $21 an hour

Qualifications

Customer communication
Receptionist experience within hospitality industry

Full Job Description

The Guest Service Agent plays a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This position involves managing check-ins and check-outs, while maintaining the highest standards of customer service. Success in this role requires strong attention to detail, excellent organizational skills, and effective communication abilities. The Guest Service Agent collaborates with various departments to promptly address guest needs, ensuring their satisfaction. A successful Guest Service Agent not only excels in front desk procedures but also exhibits a positive attitude, strong interpersonal skills, and a commitment to fostering a cooperative team environment, ultimately enhancing the overall guest experience.

Essential Job Duties and Responsibilities (Other duties may be assigned):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

Greet and assist guests during check-in and check-out, ensuring a smooth and pleasant experience
Address guest inquiries and resolve complaints promptly and courteously
Collaborate with housekeeping and maintenance to ensure rooms are ready and issues are addressed
Handle daily front desk operations, including cash transactions and shift reports
Be knowledgeable about hotel services, amenities, and local attractions to provide helpful information to guests
Uphold and follow hotel policies and procedures to ensure compliance
Create a welcoming and friendly environment for guests and team members

Other Essential Duties: (Continued)

Attends hotel and department meetings and other functions required by management
Communicates all pertinent information to all department heads
Must be available to work weekends and holidays
Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
Must maintain high standards of personal appearance and grooming
Wears name tag at all times when at work
Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
Establish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplace
Be familiar with all policies and hotel rules, and hotel terminology
Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications Requirements:

A minimum of 1 year of progressive experience in hotel front desk
Minimum age requirement of 18 years

Knowledge and Skills:

Ability to manage multiple tasks simultaneously while maintaining high levels of customer service and efficiency
Ability to meet the needs of others in a dynamic and fast-paced setting
Strong verbal and written communication abilities to effectively interact with guests, team members, and management
Capable of quickly identifying issues and implementing effective solutions to maintain smooth front desk operations
Efficiently prioritize tasks and manage time to meet deadlines and handle high volumes of guest check-ins and check-outs
Meticulous in handling guest requests, processing transactions, and maintaining accurate records
Prepared to handle emergencies and unexpected situations calmly and effectively, ensuring the safety and satisfaction of guests

Reasoning Ability:

Guest Service Agents must possess strong reasoning skills to effectively handle their responsibilities. They are required to exercise sound judgment in resolving guest inquiries and addressing issues promptly. Attentive listening is essential to ensure guests feel heard and their concerns are efficiently resolved.
Physical Demands:
Reasonable accommodation may be arranged to assist individuals with disabilities in performing these essential functions.

Continuous standing
Frequent walking
Limited sitting
Normal neck motion
Maximum carrying weight up to 10–50 pounds (e.g., guest luggage)
Carrying distance up to 20 feet
Moderate reaching
Intermittent overhead lifting
Frequent waist to chest level lifting
Intermittent floor level lifting
Occasional climbing on stool
No crawling
Seldom balancing
Seldom crouching
Intermittent kneeling
Intermittent pushing and pulling maximum weight up to 150 pounds (e.g., luggage cart)
Frequent bending
Frequent twisting
Continuous and repetitive use of hands (e.g., typing, handling documents)
Continuous use of feet
Must be capable of climbing and descending stairs during the shift

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The setting in the work environment is indoors and the noise level is usually moderate.

Hotel Standards must be demonstrated at all times while on duty.

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Quick Apply

Refine Your Search

guest service agent jobs in cerritos ca

Guest Service Agent at Homewood Suites

Guest Service Agent

Guest Service Agent

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Guest Service Agent at Hyatt Place

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Guest Service Agent- Full -Time

DoubleTree Norwalk - Front Desk Agent

Hotel Front Desk Agent $23 Per Hour

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Guest Service Agent

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Overnight Guest Service Agent - Full Time

Guest Service Agent

Guest Service Agent - Hilton Irvine Orange County Airport

Front Office - Agent

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