Top 88 helpdesk technician Jobs in cerritos ca

Network Support Engineer II
Brea Networks, LLC —Brea, CA
- From $75,000 a year
- Full-time
- Background check
- 5 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
DKKD Staffing —Los Angeles, CA
- $75,000 a year
- Email
- Hybrid work
- Azure
- Mid-level
- Windows
I.T. Installation Technician
Valvoline Instant Oil Change —Irvine, CA
- $33.88 an hour
- Full-time
- Mid-level
- Office
- Driver's License
Service Advisor
Stress Free Auto Care —Orange, CA
- $70,305 a year
- Sales
- US work authorization
- Typing
- Dental insurance
- Paid time off
Quick Apply
IT Support Technician
Southern California University —Whittier, CA
- $26 - $30 an hour
- Full-time
- In person
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Helpdesk Technician
K2 Space —Los Angeles, CA
- $28 - $43 an hour
- Mid-level
- Office
- Windows
- Paid parental leave
- Health insurance
IT Helpdesk Administrator
Mach Industries —Huntington Beach, CA
- $32 - $40 an hour
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Retirement plan
IT Help Desk Technician
Brio Water Technology, Inc. —Hacienda Heights, CA
- $70,000 - $90,000 a year
- Full-time
- 5 years
- Windows
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
14d
IT Support Specialist (Entry-Level)
WINONICS —Brea, CA
- $20 - $23 an hour
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
Desktop Support Technician, Senior
OCTA —Orange, CA
- $40.64 - $56.45 an hour
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Service Technician II
Knott's Berry Farm —Buena Park, CA
- $20.29 an hour
- Weekends as needed
- Mid-level
- Driver's License
- POS
- Health insurance
- Dental insurance
Desktop Technician - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $32.21 - $38.65 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Disability insurance
IT Help Desk Specialist
H MART —Whittier, CA
- $29 - $32 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Specialist I
Akido —Pomona, CA
- $21.63 - $25.24 an hour
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Helpdesk Technician
Onboard Systems Hoist & Winch —Anaheim, CA
- $70,304 - $80,000 a year
- Overtime
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
14d
IT Help Desk Coordinator
H MART —Whittier, CA
- $26 - $29 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support / Help Desk Specialist
BradyPLUS —Bell, CA
- $26 - $27 an hour
- Full-time
- Heavy lifting
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Deskside Support Technician
El Super —Commerce, CA
- $28.84 an hour
- Spanish
- Computer science
- Computer Science
2d
Desktop Support Technician
NTT Ltd —Irvine, CA
- $28.00 - $31.50 an hour
- Temporary
- Mid-level
- Microsoft Office
- 3 years
- Health savings account
- AD&D insurance
IT Help Desk Technician
Imperial Management Administrators Services Inc —Pasadena, CA
- $22 - $26 an hour
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
5d

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Network Support Engineer II

Brea Networks, LLC
Brea, CA

Quick Apply

Job Details

Full-time
From $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Technical documentation
Public Cloud
Incident Escalation
Network infrastructure
Cloud service support
Attention to detail
Customer relationship management (CRM) systems (technically supported)
Problem-solving
CompTIA Network+
IT support
Network engineering
CompTIA Security+
Escalation handling

Full Job Description

About the Role

We’re looking for a Network Support Engineer II who can handle Level 1-3 support tickets, escalations, and troubleshooting across network, cloud, and security environments.

This role is primarily support-focused, but requires the ability to:

Understand how systems are designed
Make sound technical decisions during troubleshooting
Maintain compliance with security frameworks (CMMC, NIST)

This is not entry-level support. You will be expected to resolve complex issues, communicate directly with clients, and ensure all work is fully documented and audit-ready.

What You’ll Do

Advanced Support & Troubleshooting

Resolve Level 1, 2 and Level 3 support tickets across:
Networking (connectivity, routing, VPNs, VLANs)
Microsoft 365 environments
Azure / cloud systems (basic to intermediate)
Identity & access issues (Entra ID, MFA, permissions)
Troubleshoot issues end-to-end and implement permanent fixes, not workarounds
Act as an escalation point for Level 1 technicians

Client Communication

Communicate directly with clients via phone and email
Clearly explain issues, resolutions, and timelines
Set expectations and maintain professionalism at all times

Ticketing & Documentation (Critical)

Fully document all work performed in tickets, including:
Root cause
Troubleshooting steps
Resolution details
Ensure documentation is clear, complete, and audit-ready
Follow and contribute to SOPs and runbooks
Maintain accurate system and configuration documentation

Compliance & Security Awareness

Troubleshoot and resolve issues while maintaining compliance with:
CMMC 2
NIST 800-171
Follow secure practices (least privilege, access control, etc.)
Understand how changes impact compliance and security posture

Light Engineering / Implementation

Assist with small implementations and changes, such as:
Firewall rule updates
User access configurations
Network adjustments
Follow established standards when making changes
Escalate design decisions to senior engineers when needed

What You Bring

Required

5-7 years experience in IT support, networking, or MSP environments
Strong troubleshooting skills across:
Networking (TCP/IP, DNS, DHCP, VPNs)
Microsoft 365
Basic Azure / cloud environments
Experience handling escalated or complex support issues
Strong written and verbal communication skills
High attention to detail in documentation

Preferred

Experience in MSP environments
Exposure to compliance frameworks (CMMC, NIST, HIPAA, etc.)
Experience with firewalls (Fortinet, Meraki, SonicWall)
Certifications:
Network+, Security+, or equivalent
Microsoft certifications

What Success Looks Like

You consistently resolve complex tickets without escalation
Your tickets are fully documented and audit-ready every time
Clients trust your communication and clarity
You follow processes but also understand why they exist
You escalate appropriately

What This Role Is NOT

Not entry-level / help desk only
Not a pure architect or design-heavy engineering role
Not a “close tickets fast” position — quality and documentation matter as much as speed

Why Join Us

Work in a compliance-driven, security-focused environment
Gain exposure to regulated environments (CMMC / DIB clients)
Clear path to Lead Network Engineer or Cybersecurity roles
High accountability, high growth environment

Additional Requirements

Ability to pass background and drug check
Comfortable working with regulated and sensitive environments
Strong adherence to process, documentation, and security standards

Pay: From $75,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Please complete the required assessment before we move forward in the hiring process: https://scorecard.cmmccompliance.us/why-work-for-brea-networks

. Candidates who do not complete this assessment will not be considered for an interview.

Experience:

IT support: 7 years (Required)
Network engineering: 7 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in cerritos ca

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