Top 191 Incident manager Jobs in Chandler, Az

Major Incident Manager
First Citizens Bank —Phoenix, AZ
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
Project Safety Manager
GR Engineering Services, Inc —Phoenix, AZ
- From $100,000 a year
- Full-time
- Construction site
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
12h
Program Manager
Sqooasha —Phoenix, AZ
- $55,000 - $58,000 a year
- Full-time
- Background check
- School experience
- Mid-level
- Mileage reimbursement
- Paid time off
Quick Apply
6d
SENIOR CYBER SECURITY SPECIALIST
Vensure Employer Services Inc —Chandler, AZ
- $50,000 - $85,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Dental insurance
- 401(k)
Quick Apply
1d
CICS Systems Programmer
Pyramid Consulting, Inc —Phoenix, AZ
- $60 - $65 an hour
- Urgently hiring
- Hybrid work
- 6 years
- Computer Science
- DevOps
- Health insurance
- Dental insurance
Quick Apply
Infrastucture Engineer - Local to Phoenix, AZ
CGI Group, Inc. —Phoenix, AZ
- $70,800 - $156,700 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
11d
Emergency Management Program Manager
Waymo —Tempe, AZ
- $159,000 - $196,000 a year
- Full-time
- Hybrid work
- 3 years
- Bachelor's degree
- Travel
System Disruption Manager
Waymo —Tempe, AZ
- $159,000 - $196,000 a year
- Full-time
- Hybrid work
- 7 years
- Travel
- Senior level
Incident Response Lead Specialist, Vice President
MUFG —Tempe, AZ
- $126,000 - $180,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Research
- Paid parental leave
- Paid holidays
IT Service Desk Manager
Imaging Endpoints —Scottsdale, AZ
- 5 years
- Office
- Windows
Workday Production Support Consultant
LTM —Chandler, AZ
- $100,000 - $110,000 a year
- On call
- Writing skills
- Mid-level
- SQL
- Paid parental leave
- Paid holidays
Quick Apply
14d
Safety Specialist
VSS International, Inc. —Chandler, AZ
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
- AD&D insurance
- Health insurance
Analyst, Global Operations Center
DoorDash USA —Tempe, AZ
- $74,800 - $110,000 a year
- Rotating shift
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Incident Commander
Northern Trust Corp. —Tempe, AZ
- $78,945 - $134,235 a year
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
12d
AVP, Security
Macerich Management Company —Phoenix, AZ
- On call
- 5 years
- Bachelor's degree
- Continuous improvement
- Wellness program
- Paid holidays
Senior Manager, Operations Risk Management
Mission Lane —Phoenix, AZ
- $115,000 - $138,000 a year
- Full-time
- Remote
- 5 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
GSOC Operator
Crisis24 —Tempe, AZ
- $25 - $26 an hour
- Weekends as needed
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
Director of Data Governance & Data Quality
Vertex Education —Chandler, AZ
- Full-time
- 7 years
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Non
Edward Jones —Tempe, AZ
- $86,300 - $146,700 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Profit sharing
- Health savings account
Data Center Site Lead, JoinOCI
Oracle —Phoenix, AZ
- Full-time
- Team management
- Mentoring
- Senior level

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incident manager jobs near chandler, az

Major Incident Manager

First Citizens Bank -
Phoenix, AZ

Apply Now

Job Details

Full-time

Qualifications

Stakeholder relationship building
Stakeholder management

Full Job Description

Overview:

This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle.

Responsibilities:

Major Incident Management & Process Improvement
Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous improvement of incident management processes, runbooks, and response frameworks to enhance operational effectiveness. Conducts post-incident reviews (PIRs) to identify root causes and preventative measures. Ensures incidents, problems, and associated changes are managed efficiently while maintaining service levels across platforms.

Incident Command & Coordination
Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes clear roles, timelines, and action plans during incident bridges. Removes blockers and ensures timely decision-making under pressure.

Reporting & Analytics
Responsible for documenting incidents, producing executive-level reports, and tracking key performance metrics such as MTTR (Mean Time to Restore), MTTD (Mean Time to Detect), incident volume, and SLA adherence. Monitors trends and provides data-driven insights to improve service reliability and reduce recurring issues.

Collaboration
Partners with infrastructure, application, cybersecurity, and business teams to drive swift resolution of major incidents and improve long-term service resilience. Collaborates with Problem Management to ensure root cause analysis is completed and corrective actions are tracked. Supports Change Management to reduce incident risk from changes.

Communication
Provides clear, concise, and timely communication to stakeholders at all levels during major incidents, including executive leadership. Publishes incident summaries, status updates, and post-incident reports. Ensures communication standards are met during high-pressure scenarios with a focus on transparency and business impact.

Governance & Compliance
Ensures adherence to ITIL and organizational ITSM standards. Supports audit and compliance requirements related to incident and change management processes. Maintains documentation, playbooks, and escalation procedures.

Training & Enablement
Leads or supports training for IT teams on incident response procedures, tools, and best practices. Promotes a culture of operational excellence and continuous improvement.

Qualifications:

Bachelor's Degree and 4 years of experience in Information Technology System Engineer OR High School Diploma or GED and 8 years of experience in Information Technology System Engineer

Preferred Area of Experience:
ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes)

License or Certification Type:

ITIL Certification (v3 or v4) – Preferred
Six Sigma (Green Belt or higher) – Preferred

Preferred Experience:

5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment
Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems
Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar)
Demonstrated success in reducing MTTR and improving incident response maturity
Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management
Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams
Strong understanding of infrastructure, applications, cloud platforms and networking concepts
Excellent executive communication and stakeholder management skills
Familiarity with SRE principles, observability tools, and event management frameworks is a plus

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Apply Now

Refine Your Search

incident manager jobs in chandler, az

Major Incident Manager

Project Safety Manager

Program Manager

SENIOR CYBER SECURITY SPECIALIST

CICS Systems Programmer

Infrastucture Engineer - Local to Phoenix, AZ

Emergency Management Program Manager

System Disruption Manager

Incident Response Lead Specialist, Vice President

IT Service Desk Manager

Workday Production Support Consultant

Safety Specialist

Analyst, Global Operations Center

Incident Commander

AVP, Security

Senior Manager, Operations Risk Management

GSOC Operator

Director of Data Governance & Data Quality

Non

Data Center Site Lead, JoinOCI

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