Top 16 Membership coordinator Jobs in Chantilly, Va

Membership Coordinator
The Ned —Washington, DC
- Up to $31 an hour
- Weekends as needed
- Office
- Administrative experience
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
3d
Membership Coordinator
The Ned London —Washington, DC
- Up to $31 an hour
- Weekends as needed
- Office
- Administrative experience
- US work authorization
- Disability insurance
- Health insurance
3d
Membership Coordinator
Service Specialties, Inc. —Chantilly, VA
- $20 - $24 an hour
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2d
Membership Coordinator
(c) Management, Inc., (CMI) —Rockville, MD
- $45,000 - $52,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Commuter assistance
- Health savings account
Coordinator, Membership Experience (or Manager, commensurate with experience)
Human Rights Campaign —Washington, DC
- $55,100 - $67,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Mid-level
14d
Membership & Operations Coordinator
Smithbucklin —Washington, DC
- $62,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Membership Sales Coordinator
Scissors & Scotch —Arlington, VA
- $19 an hour
- Restaurant experience
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Sales and Membership Coordinator
Premier Martial Arts of Washington DC —Washington, DC
- $22 - $30 an hour
- Part-time
- Management
- Mid-level
- Children
- Health insurance
- Dental insurance
Quick Apply
9d
Education Program and Member Services Coordinator
AMERICAN ASSOCIATION FOR JUSTICE —Washington, DC
- $53,800 - $64,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Paid holidays
- Health insurance
Association Director Membership
YMCA of Metropolitan Washington —Washington, DC
- $75,000 - $100,000 a year
- Full-time
- 7 years
- Project management
- Bachelor's degree
- Paid holidays
- Health insurance
12h
Director of Membership and Engagement
Medical Society of the District of Columbia —Washington, DC
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- US work authorization
- Fair chance
- In-person
- AD&D insurance
- Disability insurance
Quick Apply
Host Stand Lead Receptionist
Washington Golf & Country Club —Arlington, VA
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Cash register
9d
Fitness Front Desk Attendant
Washington Golf & Country Club —Arlington, VA
- $16 an hour
- Microsoft Outlook
- High school diploma or GED
- Math

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Membership Coordinator
The Ned —Washington, DC
Provide scheduled or ad-hoc coverage for Club Reception when assigned,supporting a smooth arrival experience for members and guests.
Up to $31 an hour
Quick Apply
3d
Membership Coordinator
The Ned London —Washington, DC
Provide scheduled or ad-hoc coverage for Club Reception when assigned, supporting a smooth arrival experience for members and guests.
Up to $31 an hour
3d

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Membership Coordinator

The Ned -
Washington, DC

Quick Apply

Job Details

Full-time
Up to $31 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Guest relations
Account maintenance
Phone communication
Triage
In-person customer service
Incident Escalation
Accurate transaction records management
Administrative experience
Customer payment reminders
Salesforce Cloud
Records management
Management reporting
CRM system proficiency
Billing issue inquiries
Productivity software
Data accuracy checks
Red flag analysis
Technical support via email
Escalation handling
Leadership
Communication skills
Technical Proficiency
Entry level
Quality data entry
Bill payment support
Client interaction via phone calls
Customer data entry

Full Job Description

Salary of up to $31/hour

Our culture is one of vibrant energy paired with unwavering support. Our members want to collaborate,communicate and rely on someone who is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at Ned's Club Washington,DC is not just memorable,but truly extraordinary.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Membership Coordinator

We are on the lookout for a dynamic Membership Coordinator to join our team and report directly to the Membership Executive. In this role,you'll thrive in our fast-paced environment,juggling multiple tasks and projects with flair,efficiency,and independence.

Who we are…

The Ned and Ned’s Club are a global collection of hotels,clubs,spas,and restaurants for like-minded individuals to meet,work and have a good time.

After launching The Ned London in 2017,we are proud to have opened a Ned’s Club in the US capital,our fourth and newest location in 2025.

The property…

Ned’s Club Washington,DC is a members’ club set over three floors of a neoclassical-style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream,formerly the historic Riggs Bank Corcoran branch.

The Club has a rooftop terrace and loft restaurant with views overlooking the White House,US Treasury and Washington Monument,plus a Founders Dining Room,The Library,Drawing Room,Gallery and Conservatory. On level nine,there is a self-contained floor of private event spaces.

Reporting to the Membership Executive with a dotted line to the Head of Membership,and as a key part of our Membership team you will:

Member Support & Communication

Be an enthusiastic first point of contact for membership queries via email and phone,with frequent in-person interactions
Respond to all member and applicant queries within agreed service standard timelines,ensuring appropriate tone,accuracy and clarity
Log,track,and resolve member cases in Salesforce,ensuring all interactions,requests and outcomes are documented correctly
Escalate complex or sensitive issues to management while ensuring the member experiences a smooth,continuous service journey
Assist new and existing members with basic technical support questions related to payments,automated communications and member portal/app
Accurately submit support tickets for non-templated or complex issues,ensuring sufficient detail is provided for resolution,and keeping member informed of progress
Escalate member issues and complaints to management,while ensuring members receive timely follow-through from all relevant parties

Case Log Management

Maintain ownership of the overall case log,ensuring all queries are triaged,actioned and resolved within expected timelines,and proactively checking in with senior colleagues to ensure members receive timely replies and nothing falls through the cracks
Follow documented workflows and templates for common member requests
Identify cases that require escalation,technical support or leadership intervention

Member Records & Data Accuracy

Maintain and update member profiles,including documenting notes of phone conversations,accurately documenting member requests and preferences,approved special exceptions,etc.
Update and amend member records in line with documented processes and terms and conditions
Ensure all membership changes (freezes,transfers,upgrades,downgrades,resignations) are recorded correctly and promptly

Payments & Subscriptions

Monitor and chase overdue member payments,following up with members to update payment methods and resolve failed transactions
Support new and renewing members with subscription and billing questions,ensuring payments are processed accurately and in line with company and legal guidelines
Amend membership subscriptions with thoughtful attention to detail,ensuring compliance with the terms & conditions
Flag recurring payment issues or risks to the Membership Executive for review

Member Feedback & Programming Support

Collect and submit member feedback to member feedback tool (AskHumans),and ensure it is accurately categorized by department
Organize & prepare weekly feedback summaries for Head of Membership’s distribution to internal teams
Support member programming administration,including confirmation emails,reminders,and no-show follow-ups
Provide support in maintaining accuracy of programming calendar across platforms,including internal documents,Tripleseat,GEM (backend to member’s web portal and app,the N.APP)

Cross-Team Support

Ad-hoc projects as needed to support the organization and team
Provide administrative assistance to membership team as required
Provide scheduled or ad-hoc coverage for Club Reception when assigned,supporting a smooth arrival experience for members and guests
Collaborate with Food and Beverage and Finance teams to ensure member requests are executed correctly

What you can bring to the role:

Experience in administrative or guest-facing relations preferred
An enthusiasm for providing and maintaining a high level of excellence & attention to detail across all duties
Motivation to maintain clean data & records that leadership can rely on
Experience working with Salesforce preferred
Experience communicating in a friendly but professional manner to a diverse audience
Experience working in a fast-paced team environment
Excellent verbal & written communication skills,including professional phone manner and concise & clear written communications
Will have a passion for customer service and enjoy elevating members’ experience through knowledge,empathy,and attention to detail
Highly motivated,adaptable,and able to demonstrate a willingness to learn & progress
IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail
Flexibility with scheduling required based on business needs to include weekends and holidays

What The Ned can give you:

Hourly rate of up to $31.00/hour (based on experience)
Medical,Dental,Vision,Company Paid Life,STD,LTD Insurance
Complimentary meals in our friendly team restaurant
Exciting learning and development programs to help progress your career
Exclusive rates with our hotels for stays and dining,exclusive rates for your family and friends for hotel stays.
Paid time off
401k matching
Employee assistance program – advice and support
Reward and recognition initiatives

At The Ned,we don't just celebrate our diversity,we challenge ourselves to do even better. The Ned is committed to being the best place to work,and ensuring that we have a leading diversity,equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be able to obtain a visa to live and work in the US to be considered for this role.

Apply today and join us as Membership Coordinator

#lovethened

Quick Apply

Refine Your Search

membership coordinator jobs in chantilly, va

Membership Coordinator

Membership Coordinator

Membership Coordinator

Membership Coordinator

Coordinator, Membership Experience (or Manager, commensurate with experience)

Membership & Operations Coordinator

Membership Sales Coordinator

Sales and Membership Coordinator

Education Program and Member Services Coordinator

Association Director Membership

Director of Membership and Engagement

Host Stand Lead Receptionist

Fitness Front Desk Attendant

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