Covid vaccines encouraged but not required
SHENANDOAH VALLEY WESTMINSTER-CANTERBURY
POSITION DESCRIPTION
TITLE: Dining Services Supervisor DEPARTMENT: Dining Services
RESPONSIBLE TO: Director of Dining Services/Asst. Director of Dining
RESPONSIBLE FOR: Bistro and Front-Line Staff
JOB SUMMARY: Coordinates and directs all facets of Dining Services during Production hours. Includes supervision of staff, monitors all dining rooms, oversees preparation of food and acts as communication point for Dining Services Department and other duties assigned by Manager.
REQUIRED EDUCATION, EXPERIENCE, SKILLS, LICENSURE:
1. High School Diploma/GED or equivalent work experience required.
2. Previous supervisory experience in Food Service preferred.
3. Certified Food Service Manager in Sanitation preferred.
4. Computer literacy preferred.
JOB REQUIREMENTS:
1. Support the mission and purpose of SVWC.
2. Support the Board of Trustees and Administration.
3. Present a professional, caring image.
4. Employment and annual Tuberculosis testing as required by Virginia State Licensure.
5. Strongly encouraged to be up to date with COVID 19 vaccinations.
6. Must attend annually mandatory in-services required by the State Licensure and all other mandatory in-services and/or meeting required by other regulatory agencies and/or by SVWC.
7. Follows and supports the policies and procedures established by SVWC.
8. Promotes positive language and culture change understanding for all older adults.
ESSENTIAL DUTIES/RESPONSIBILITIES:
1. Coordinates, trains and directs the work of all staff.
2. Provides program guidance daily to all DS staff in all service points to ensure SVWC DS standards are met.
3. Monitors preparation and service of all food for quality, quantity and temperature at lunch and dinner.
4. Circulates in all the dining service venues during mealtimes to optimize resident satisfaction.
5. Works w/DS management team to work as both and opening and closing supervisor.
6. Ensures compliance with Federal, State, and SVWC policies and procedures.
7. Maintains all FOH required audits for DS.
8. Communicate with other Dining Services Supervisory staff daily.
9. Completes bi-weekly schedule for Bistro, Care, Tavern and MDR in coordination with managers.
10. Document Training and Performance Issues
11. Address Resident Complaints and Service recovery in real time.
12. Updates menus and Point of Sale system as necessary.
13. Work w/DS management team to ensure proper opening, daily and closing operational standards are adhered to by DS staff.
14. Must be dressed in appropriate and complete uniform which is neat and clean.
15. Work w/FOH DS management to ensure all catered events are 100% up to expected standards.
16. Participate in Management meetings and contribute to department strategy
17. Other duties as assigned.
AUTHORITY: To train, and direct those for whom responsible. To make administrative decisions within the guidelines of the mission, policies and procedures established by SVWC.
UNIVERSAL PRECAUTION RISK CLASSIFICATION:
Category A: The person holding this position understands Universal Precautions Risk
Classification categories apply to this position, and the individual may be exposed to
AIDS, HIV, and Hepatitis B viruses. Tasks involve exposure To Blood, Body Fluids, Or
Tissues. All procedures or other job-related tasks that involve an inherent potential for
mucous membrane or skin contact with blood, body fluids, or tissues, or potential for
spills or splashes of them, are Category A tasks.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
VISION
- Must be able to visually identify and discern printed words on either typewritten pages or computer screen.
- Must be able to identify and differentiate colors.
- Must have depth perception within normal ranges.
HEARING
- Must be able to respond to spoken words and other auditory sounds including the ringing of telephone or beepers and monitors.
- Must be able to respond and communicate orally by telephone.
LIFTING
- Must be able to push and maneuver carts/stretchers/space savers loaded with weights of 10 pounds.
- Heavy lifting required (over 50 pounds occasionally and 10 pounds repetitively from ground level shoulder height.)
TOOLS AND EQUIPMENT
- Must be able to use, operate and interpret information form equipment in work area.
SPEECH
- Must be able to verbally communicate in the English language directly and over the telephone and be understood.
RANGE OF MOTION
- Must have mobility for all parts of the body, walking, bending, lifting, reaching above head and use of hands.
- Must be able to kneel or squat for 4 of an 8-hour shift.
- Must be able to walk continually for 7 hours.
- Must be able to stand and/or mobilize by walking for 98% of an 8 hour shift.
- Some tasks may require sitting for 2% of the workday.
- Must have manual dexterity, fine motor skills (typing, computer, etc.)
WORKING CONDITIONS
- May be required to work near or with voltages (up to 480 volts AC.)
- May have to work in hot (over 90 degrees F) or cold (under 0 degrees F) environment.
- Must be able to work under stress.
- Must be able to work overtime.
- Must be able to work a rotating shift.
- Must be able to work “on call.”
- Must be able to deal with verbally and physically combative residents.
- Must be able to utilize or wear protective equipment or apparel in accordance with OSHA standards.
MENTAL CAPACITY
- Must have mental capacity to fulfill the requirements of the job including problem solving, logic, communication and numerical calculations.
- Must be able to read and understand written instructions in English.
- Accurate recall and memory.
- Must be able to use judgment in making decisions and choices.
- Ability to analyze numbers and make basic mathematical calculations.
NOTE: This job description is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned by management as required. Shenandoah Valley Westminster-Canterbury reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written contract of employment.
