Top 13 Customer support & client services managers Jobs in Charleston, Sc

Customer Contact Leader
Belmond —North Charleston, SC
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Lead
Juliska —North Charleston, SC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Quality Assurance Analyst
IFAS LLC —Charleston, SC
- $49,000 - $61,000 a year
- 8 hour shift
- Writing skills
- Mid-level
- Office
Quick Apply
12h
Client Service Manager, Government - Charleston, SC
GetWellNetwork, Inc. —Charleston, SC
- $65,000 - $75,000 a year
- Weekends as needed
- Background check
- Military
- Mid-level
- Health insurance
- Cell phone reimbursement
Quick Apply
Client Services Leader - Captives (Any US Location)
Marsh —Charleston, SC
- Full-time
- Hybrid work
- CPA
- Office
- Analysis skills
Customer Service Manager - 1431
SP Associates —Charleston, SC
- Mid-level
- Mentoring
- Leadership
Quick Apply
Player Support Team Lead
Ghostpunch Games —Charleston, SC
- Contract
- Mid-level
- Supervising experience
- Mentoring
Home Care Client Services Manager
BAYADA Home Health Care —Charleston, SC
- Urgently hiring
- Medical office experience
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Service Supervisor
Cintas —Ladson, SC
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Technical Service and Support Manager
Standex —Summerville, SC
- Full-time
- Engineering
- ERP systems
- Laboratory experience
Quick Apply
Client Engagement Manager – Family Office Services
Family Office Growth Partners —United States
- From $100,000 a year
- Full-time
- Remote
- Background check
- 11+ years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d

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Customer Contact Leader

Belmond -
North Charleston, SC

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

Customer communication
Managing teams in a customer support role
Supervising experience
Bachelor's degree
Managing projects
Business operations

Full Job Description

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

At Belmond, every conversation is an opportunity to create a lasting connection. As Customer Contact Leader, you will inspire and guide a team dedicated to delivering the kind of warm, expert service that defines the Belmond experience — from the very first inquiry to the moment a guest embarks on their journey.

Reporting to the Manager of Customer Contact, you will be the beating heart of a team that takes genuine pride in what they do. Calm, confident, and deeply committed to excellence, you lead not through authority alone, but through passion, expertise, and care.

What You Will Do

Nurture a High-Performing Team

Champion daily performance with thoughtful, timely feedback — celebrating strengths and addressing challenges with purpose and empathy.
Guide the team through Belmond's processes and standards, not as rules to follow, but as a craft to master.
Invest in your people through regular 1:1s, coaching sessions, and meaningful development opportunities.

Elevate Every Guest Interaction

Ensure that every travel inquiry and reservation is handled with the warmth, care, and expertise that Belmond is renowned for.
Own escalations with grace, seeing every challenge through to a thoughtful resolution.

Lead with Vision

Identify opportunities for continual improvement and bring them forward with confidence and clarity.
Motivate your team through compelling leadership — setting clear objectives and inspiring people to exceed them.

Keep the Team Connected

Foster open, honest communication through feedback sessions, team meetings, and meaningful incentives.
Ensure your team is always informed, engaged, and empowered — from KPIs and call statistics to broader business goals.

Operational Excellence

Step into the role of Duty Leader during weekends, holidays, and senior management absences, holding the global team together with poise.
Cultivate a workplace culture that is inclusive, collaborative, and celebratory — one where achievements are recognised and people feel valued.

Uphold Our Standards

Maintain safe, responsible working practices at all times, ensuring full compliance with Health and Safety policies.
Embody Belmond's core values — Care, Confidence, Curiosity, and Community — in every action and interaction.

Represent Belmond with Pride

Conduct yourself as a true ambassador of the Belmond brand, upholding its vision and values both within the organisation and beyond.
Safeguard the confidentiality of guest, employee, and company information with the utmost integrity.

Grow Continuously

Partner with the Manager of Customer Contact to deliver on shared objectives and foster a spirit of collaboration.
Pursue ongoing learning — attending development courses and completing eLearning modules as required.

The Belmond & LVMH Family

The Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What You'll Bring:

- Bachelors Degree, Hospitality major preferred
- Five years of experience in hospitality, hotel operations or customer service required.
- One year of experience in a supervisory capacity.
- Excellent operations, communications and organizational skills.
- Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
- Ability to manage projects and keep deadlines.
- Understanding of the luxury hotel environment.

Preference will be given to internal candidates before external candidates are reviewed.

This is your moment. Apply today!

Benefits

At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.

Quick Apply

Refine Your Search

customer support & client services managers jobs in charleston, sc

Customer Contact Leader

Customer Care Lead

Quality Assurance Analyst

Client Service Manager, Government - Charleston, SC

Client Services Leader - Captives (Any US Location)

Customer Service Manager - 1431

Player Support Team Lead

Home Care Client Services Manager

Service Supervisor

Technical Service and Support Manager

Client Engagement Manager – Family Office Services

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