Top 530 Reporting manager Jobs in Charleston, Sc

Customer Success Manager - Remote US
eGroup Enabling Technologies —Charleston, SC
- $75,000 a year
- Full-time
- Remote
- Computer science
- Marketing
- 11+ years
Quick Apply
7d
Design and Construction Project Manager
Charleston County —Charleston County, SC
- $68,140.80 - $89,252.80 a year
- Full-time
- 5 years
- Word processing
- Engineering
- Health savings account
- AD&D insurance
Quick Apply
6d
FT Pharmacy Manager - Store 410
Harris Teeter —Charleston, SC
- $118,000 - $161,000 a year
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
10d
FP&A Manager
Adams Property Group LLC —Charleston, SC
- CPA
- 5 years
- Finance
Quick Apply
General Manager (Public Transit)
RATP Dev USA —South Carolina
- Full-time
- Pass drug screening
- Master's degree
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Commercial Property Manager
Adams Property Group LLC —Charleston, SC
- Finance
- Analysis skills
- Bachelor's degree
Quick Apply
Electrical Service Account Manager
Kodiak Labor Solutions —Charleston, SC
- $110,000 - $120,000 a year
- Full-time
- Construction site
- Business development
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Quick Apply
Regional Property Manager
Emlin Group —Charleston, SC
- Full-time
- 7 years
- Analysis skills
- Travel
Quick Apply
Warehouse Supervisor - 1274
Fetch —North Charleston, SC
- $21.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
CASE MANAGER (RN or LPN) FULL TIME FOR HOSPITAL
CHARLESTON ‑ AMG SPECIALTY HOSPITAL —Mount Pleasant, SC
- Full-time
- RN License
- Computer literacy
- No experience needed
- Free parking
- AD&D insurance
Home Health Registered Nurse Case Manager
Centerwell —North Charleston, SC
- $49 - $69 an hour
- Full-time
- CPR Certification
- Nursing
- Medication administration
- Paid parental leave
- Paid holidays
2d
Commercial Roofing Service Manager
TeamCraft Roofing —North Charleston, SC
- $90,000 - $125,000 a year
- Full-time
- Construction site
- Basic math
- English
- Fuel card
- Paid holidays
Quick Apply
Pediatric Radiology Advanced Modality Supervisor
MUSC —Charleston, SC
- Overtime
- Customer service
- BLS Certification
- Ability to lift 50 pounds
- Relocation assistance
- On-the-job training
Account Manager / Outside Sales Representative - Charleston, SC area
Spectrum Paint —Charleston, SC
- Spanish
- Clean driving record
- English
Quick Apply
Group Sales Manager OEM - Courtyard Historic District **Bonus Eligible
Aimbridge Hospitality —Charleston, SC
- Full-time
- Mid-level
- Office
- Business development
- Health savings account
- Health insurance
Quick Apply
Project Manager - Water/Wastewater
Garver —Charleston, SC
- Call employer
- Microsoft Outlook
- Mid-level
- 8 years
- Wellness program
Quick Apply
General Manager - Charleston, SC
Petco —Summerville, SC
- Weekends as needed
- Merchandising
- High school diploma or GED
- In-person
- Health insurance
- 401(k)
District Leader In Training (Columbia)
Parker's Kitchen —Charleston, SC
- 8 hour shift
- ServSafe
- Merchandising
- Mid-level
Program Manager
Sales Focus Inc. —North Charleston, SC
- $80,000 - $125,000 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Dental insurance
Quick Apply
Store Manager
Cabinets To Go LLC —N Charleston, SC
- From $45,000 a year
- 5 years
- Maintenance
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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Customer Success Manager - Remote US

eGroup Enabling Technologies
Charleston, SC

Quick Apply

Job Details

Full-time
$75,000 a year
7 days ago

Qualifications

Customer relationship building
Business consulting
Managing clients in a customer support role
Industry trends
Customer relationship management
Video conferences (communication methods)

Full Job Description

With 20+ years of experience, eGroup delivers speed and certainty throughout the digital transformation journey. We take pride in delivering white-glove service to all clients and are pleased that our commitment results in our world-class year-over-year Customer Satisfaction metrics.

By aligning client needs with exceptional solutions, services, and support, eGroup makes our customers more productive, efficient, and competitive. Simply put, we maximize IT investment while minimizing administrative overhead. Our services cover the IT lifecycle, from evaluation, planning and design, procurement, implementation, automation, adoption, training, to ongoing managed services.

Customer Success Manager

eGroup is seeking a Customer Success Manager to join our growing Customer Experience (CX) practice, working with customers across a variety of engagements and scenarios to drive world-class satisfaction with both internal and external CX. This is a unique opportunity to be an early contributor to our continued development of the eGroup CX strategy, reporting directly to the VP of Customer Experience.

Job Purpose

The eGroup CX practice is of high strategic importance to our organization, and the CSM role is an integral part of this strategy. Our CSM resources leverage our “five A’s” strategy in every interaction, driving exceptional satisfaction at all stages of the customer journey. This role demands not only outstanding collaboration with client teams spanning diverse industries and organizational scales, but also seamless integration and partnership with all internal departments across eGroup Enabling Technologies.

The CSM is responsible for measuring and monitoring customer satisfaction, supporting constant improvement in the CX strategy, and working with internal resources to champion exceptional CX behavior in all interactions. eGroup CSMs must be able to balance tactical aspects of the job (strategy, tracking, fiduciary goals) with interpersonal skills to delight our customers.

Job Duties and Responsibilities

A successful eGroup CSM is one that has a robust background in the technologies we support as well as foundations in change management, relationship management, or delivery. This position combines customer advocacy with advisory responsibilities, regularly coordinating internal departments to ensure an excellent customer experience. Key duties include, but may not be limited to, the following:

Develop journey maps and outcome goals tracking for assigned client engagements.

Act as the “CX Membrane” for assigned clients, collaborating with other departments to determine best approaches for engagement.

Work closely across a variety of eGroup departments to deliver exceptional client experiences.

Provide CSM services for both professional services projects and managed services engagements.

Monitor customer satisfaction through regular measurement and reporting and implement targeted strategies to address areas requiring improvement.

Concentrate on cultivating robust client relationships to uncover further business opportunities with assigned accounts.

Meet objectives for customer retention by minimizing churn and expanding client relationships through additional products and services.

Achieve targets for client satisfaction, including measurements for overall CSAT, NSAT, TTV, CLV, CES, and other key metrics.

Effectively escalate and resolve customer issues with expertise, urgency, and tact across multiple departments within eGroup.

Contribute directly to continuous improvement of our CX practice.

Although this position does not involve supervisory duties, providing coaching and education to other eGroup Enabling Technologies team members on CX delivery and strategy will be an integral part of the role.

Required Qualifications

The ideal CSM candidate will demonstrate outstanding abilities as a relationship manager and mediator, possessing advanced skills in resolving complex issues to achieve mutually beneficial outcomes for both clients and eGroup Enabling Technologies. The following experience and/or skills are requirements for this role:

Education

Bachelor’s degree in Business, Communications, or Marketing with notable experience in a technical capacity or technical degree (Information Technology, Computer Science, etc.) with relevant experience in customer relationship management.

Equivalent combination of experience and/or education as substitute for a formal degree.

Formal training and certifications in fields relevant to CX a plus.

Experience

2+ years in a direct customer facing, customer success role.

2+ years experience with an IT consulting organization.

Experience in creating and implementing successful CX programs.

Experience in developing organizational strategies leveraging IT investments.

Experience in developing internal success programs.

Knowledge, Skills and Abilities

Knowledge of CX best practices and methodologies.

Knowledge of the IT industry, including current and relevant trends and topics.

Extremely high level of trustworthiness and integrity in dealing with both internal and external clients.

High levels of passion, energy, and client empathy.

Exceptional planning and organizational skills.

High degree of foresight and anticipation when working with clients.

Creative and visionary approach to CX methodologies and delivery.

Skilled interpersonal communicator, adept in mediating complex and often difficult conversations between end customers and disparate internal departments.

Passion for betterment of the organization through creation and implementation of internal CX strategies.

Working Conditions

This role and eGroup are a 100% remote environment:

Candidates should have access to a productive work environment with the ability to complete work entirely on a computer.

Appropriate hardware will be provided by eGroup.

Access to a strong internet connection is essential.

Video communication is common in this role, so suitable presentation and environment a must.

Minimal travel (less than 10-15%) may occasionally be required for this role.

Complete the required questionnaire and you will be contacted with next steps: Hiring Questionnaire

Quick Apply

Refine Your Search

reporting manager jobs in charleston, sc

Customer Success Manager - Remote US

Design and Construction Project Manager

FT Pharmacy Manager - Store 410

FP&A Manager

General Manager (Public Transit)

Commercial Property Manager

Electrical Service Account Manager

Regional Property Manager

Warehouse Supervisor - 1274

CASE MANAGER (RN or LPN) FULL TIME FOR HOSPITAL

Home Health Registered Nurse Case Manager

Commercial Roofing Service Manager

Pediatric Radiology Advanced Modality Supervisor

Account Manager / Outside Sales Representative - Charleston, SC area

Group Sales Manager OEM - Courtyard Historic District **Bonus Eligible

Project Manager - Water/Wastewater

General Manager - Charleston, SC

District Leader In Training (Columbia)

Program Manager

Store Manager

I want to receive the latest job alert for reporting manager in charleston, sc

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