Top 56 Customer experience analyst Jobs in Charleston, Wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Client Support Desk Analyst
defi AUTO LLC —Charleston, WV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
9d
Claims Analyst - REMOTE
Ryder System —Charleston, WV
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Senior Payroll HRIS Analyst - REMOTE
Ryder System —Charleston, WV
- $100,000 - $115,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
14d
SCM Accounts Analyst
MRC Global —Charleston, WV
- Full-time
- Microsoft Outlook
- Up to 50% travel
- 5 years
Asset Management Analyst
Ryder System —Charleston, WV
- $50,000 - $60,000 a year
- Full-time
- Microsoft Access
- Mid-level
- Finance
- Disability insurance
- Health insurance
Encounters Technical Analyst
CVS Health —Charleston, WV
- $46,988 - $122,400 a year
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
340B Technical Analyst -- VH Pharmacy Administration -- General Hospital
CAMC Health System —Charleston, WV
- Overtime
- Hospital
- Customer service
- No experience needed
- Employee discount
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
Senior Financial Analyst - REMOTE
Ryder System —Charleston, WV
- $85,000 - $92,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Access
- Mid-level
- Disability insurance
- Health insurance
19h
Financial Analyst -- Revenue Integrity -- General Hospital
Mon Health —Charleston, WV
- Overtime
- Hospital
- Customer service
- Research
Business Solutions Analyst III (Guidewire) - Remote
CSAA Insurance Services, Inc. —Charleston, WV
- $89,865 - $119,800 a year
- Full-time
- Remote
- Bachelor's degree
- US work authorization
- Senior level
- 401(k) matching
6d
Service Desktop Support Analyst
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
340B Technical Analyst -- VH Pharmacy Administration -- General Hospital
Mon Health —Charleston, WV
- Overtime
- Hospital
- Customer service
- No experience needed
- Employee discount
Network Management Analyst
CVS Health —Charleston, WV
- $43,888 - $102,081 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
13d
Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule
Training Analyst Sales and Client Management
CVS Health —Charleston, WV
- $43,888 - $102,081 a year
- Full-time
- Public speaking
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Financial Analyst -- Revenue Integrity -- General Hospital
CAMC Health System —Charleston, WV
- Overtime
- Hospital
- Customer service
- Research

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Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

CAMC Health System -
Charleston, WV

Apply Now

Job Details

Full-time

Qualifications

Android
Mobile devices

Full Job Description

Job Summary

Service Desk: Applies learned knowledge of information systems products and services to assist internal users on simple to complex matters. Responsible for recognizing, researching, isolating and resolving information systems problems. Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. May provide information system library support. Assist in Data Center activities as needed. Responsible for the basic upkeep, configuration, and reliable operations of microprocessor-based computing systems, printers, and peripherals. Demonstrates a basic understanding of and meets the service level agreements of the organization. Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties.

Responsibilities

1. Provide basic Level I phone support to customers using the Knowledge Database and other reference materials.
2. Resolves routine questions and problems.
3. Must demonstrate an understanding of the basics of customer service, and must demonstrate a good customer service attitude
4. Must be able to use the tool set employed by the support center.
5. Must demonstrate basic knowledge of Windows based PC’s and Apple Android mobile devices.
6. Receive, analyze, and log problem calls into the ITSM software.
7. Support the interaction of I/S personnel to resolve problem calls.
8. Maintains and protects confidentiality with regard to all aspects of patient care and employee information.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

Associate's Degree (Required) Education: Associates Degree, Certification, or equivalent demonstrable experience Experience: 1+ years of experience in area of specialization or related profession

Credentials

No Certification, Competency or License Required

Work Schedule: Varies

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Guy S. Stewart [email protected]

Apply Now

Refine Your Search

customer experience analyst jobs in charleston, wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Client Support Desk Analyst

Claims Analyst - REMOTE

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Senior Payroll HRIS Analyst - REMOTE

SCM Accounts Analyst

Asset Management Analyst

Encounters Technical Analyst

340B Technical Analyst -- VH Pharmacy Administration -- General Hospital

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Senior Financial Analyst - REMOTE

Financial Analyst -- Revenue Integrity -- General Hospital

Business Solutions Analyst III (Guidewire) - Remote

Service Desktop Support Analyst

340B Technical Analyst -- VH Pharmacy Administration -- General Hospital

Network Management Analyst

Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.

Training Analyst Sales and Client Management

Financial Analyst -- Revenue Integrity -- General Hospital

I want to receive the latest job alert for customer experience analyst in charleston, wv

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