Top 303 Customer service supervisor Jobs in Charleston, Wv

Customer Service Advocate I (Remote)
CASCI —Charleston, WV
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
7d
Online Order Filling Team Supervisor
Walmart —South Charleston, WV
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Customer Service Representative
Mountain State Insurance Agency —Charleston, WV
- Full-time
- No experience needed
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
STARTEK —Scott Depot, WV
- $14 - $16 an hour
- Online Application
- Background check
- 18 years or older
- Customer service
- Paid training
- Health insurance
Quick Apply
9d
Program Supervisor
Sevita —Charleston, WV
- $16.25 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Paid time off
5d
Retail Project Supervisor
Driveline —Charleston, WV
- $45,000 - $47,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Project management
- Health insurance
- Dental insurance
Quick Apply
Warehouse Supervisor
Diamond Electric Manufacturing —Eleanor, WV
- From $22.50 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Program Supervisor
Sevita —Saint Albans, WV
- $16.25 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Paid time off
Construction Field Supervisor
Great Day Improvements: A Family of Brands —Charleston, WV
- $25 an hour
- Full-time
- Construction site
- Mid-level
- Driver's License
- Paid time off
- Opportunities for advancement
7d
Foster Care Team Lead
NATIONAL YOUTH ADVOCATE PROGRAM —Smithers, WV
- $50,000 - $55,000 a year
- Weekends as needed
- Clean driving record
- Word processing
- Licensed Clinical Social Worker
- Mileage reimbursement
- Paid holidays
Quick Apply
Dining Services Assistant Manager
Healthcare Services Group, Inc. —Charleston, WV
- Full-time
- Computer literacy
- Cooking
- Mid-level
- Employee assistance program
- Employee discount
8d
Wound Care and Skin Health Team Lead, RN
Dunbar Center —Dunbar, WV
- $86,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Skilled nursing facility
- Disability insurance
- Dental insurance
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Nitro, WV
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
22h
Executive Team Leader Human Resources (Assistant Store Manager HR) - Charleston, WV
Target —South Charleston, WV
- $64,000 - $128,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Administrative Services Manager 1
State of West Virginia —Kanawha County, WV
- $43,357 - $75,789 a year
- Full-time
- Office
- Master's degree
- Administrative experience
9d
Claims/Customer Service Rep
The Health Plan of West Virginia Inc —Charleston, WV
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
Administrative Services Manager 2
State of West Virginia —Kanawha County, WV
- $48,098 - $84,558 a year
- Full-time
- Office
- Administrative experience
- Supervising experience
14d
Administrative Services Manager 3
State of West Virginia —Kanawha County, WV
- $52,487 - $92,680 a year
- Multiple hires
- Office
- Administrative experience
- Driver's License
2d
Administrative Services Manager 2 - (Kanawha Co.)
West Virginia Office of Shared Administration - Finance —Kanawha County, WV
- $48,098 - $84,558 a year
- Full-time
- Management
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
12d
Customer Service Support Representative - Specimen Management (Onsite)
Labcorp —Charleston, WV
- Overtime
- Medical office experience
- HIPAA
- Research
- Employee stock purchase plan
- Disability insurance

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customer service supervisor jobs near charleston, wv

Customer Service Advocate I (Remote)

CASCI -
Charleston, WV

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year
7 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:

Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

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Refine Your Search

customer service supervisor jobs in charleston, wv

Customer Service Advocate I (Remote)

Online Order Filling Team Supervisor

Customer Service Representative

Customer Service Representative

Program Supervisor

Retail Project Supervisor

Warehouse Supervisor

Program Supervisor

Construction Field Supervisor

Foster Care Team Lead

Dining Services Assistant Manager

Wound Care and Skin Health Team Lead, RN

Bilingual Customer Service Specialist (Spanish)

Executive Team Leader Human Resources (Assistant Store Manager HR) - Charleston, WV

Administrative Services Manager 1

Claims/Customer Service Rep

Administrative Services Manager 2

Administrative Services Manager 3

Administrative Services Manager 2 - (Kanawha Co.)

Customer Service Support Representative - Specimen Management (Onsite)

I want to receive the latest job alert for customer service supervisor in charleston, wv

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