Top 113 Guest experience leader Jobs in Charleston, Wv

Service & Engagement Team Leader
Target —Hurricane, WV
- $21.00 - $35.70 an hour
- Part-time
- 18 years or older
- Inventory management
- Mid-level
- Paid holidays
- Disability insurance
Restaurant General Manager - KFC
KFC (Ampex Brands) —Charleston, WV
- Full-time
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
General Manager
Papa Johns —Cross Lanes, WV
- $43,000 - $45,000 a year
- Full-time
- Sales
- ServSafe
- Mid-level
- Paid training
- Health savings account
Quick Apply
Food Safety & Brand Standards Specialist
Steritech —Charleston, WV
- Weekends as needed
- ServSafe
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1261)
Target —South Charleston, WV
- From $15 an hour
- Part-time
- Entry level
- Flexible schedule
Housekeeper | Part-Time l Charleston Coliseum and Convention Center
Oak View Group —Charleston, WV
- $13.75 - $15.00 an hour
- Part-time
- Basic math
- Entry level
- Under 1 year
- 401(k)
- 401(k) matching
Front of House Team Member
Chick-fil-A —Charleston, WV
- Part-time
- Serving
- No education required
- Quick service & fast food restaurant
Quick Apply
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1261)
Target —South Charleston, WV
- From $15 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Executive Team Leader Human Resources (Assistant Store Manager HR) - Charleston, WV
Target —South Charleston, WV
- $64,000 - $128,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Graphic Designer | Part-Time | Charleston Coliseum and Convention Center
Oak View Group —Charleston, WV
- $25 an hour
- Part-time
- Mid-level
- Organizational skills
- Communication skills
- 401(k) matching
4d
Graphic Designer | Full-Time | Charleston Coliseum and Convention Center
Oak View Group —Charleston, WV
- $21.00 - $24.50 an hour
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
3d
Guest Services Team Member | Part-Time | Charleston Coliseum and Convention Center
Oak View Group —Charleston, WV
- $11.25 - $12.50 an hour
- Part-time
- High school diploma or GED
- Cleaning
- 1 year
- 401(k)
- 401(k) matching
Store Manager (Store 2670)
GameStop Inc —South Charleston, WV
- Extended hours
- 18 years or older
- Spanish
- Marketing
Quick Apply
Manager in Training - MacCorkle Ave
Chick-fil-A —South Charleston, WV
- Up to $22.50 an hour
- Weekends as needed
- No education required
- Inventory management
- Mid-level
- Profit sharing
- Paid training
Quick Apply
Cook
Long John Silvers —S Charleston, WV
- Part-time
- Entry level
- Kitchen
- Paid training
Quick Apply
Customer Service Specialist / Cashier
Long John Silvers —S Charleston, WV
- Part-time
- No experience needed
- Restaurant
- Entry level
- Paid training
Quick Apply
Back of House Team Member
Chick-fil-A —Charleston, WV
- Part-time
- No education required
- Quick service & fast food restaurant
- In-person
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2897)
Target —Hurricane, WV
- From $15 an hour
- Part-time
- Entry level
- Flexible schedule
Overnight Valet Attendant - Charleston, WV
Parking Management Company —Charleston, WV
- $14 an hour
- Overtime
- Background check
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Assistant Manager
Chick-fil-A | Southridge and MacCorkle Avenue —South Charleston, WV
- Up to $22.50 an hour
- Full-time
- Hospitality
- Computer literacy
- Mid-level
- Profit sharing
- Dental insurance
Quick Apply

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Service & Engagement Team Leader

Target -
Hurricane, WV

Apply Now

Job Details

Part-time
$21.00 - $35.70 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Employee discount
Life insurance
Paid sick time

Qualifications

Customer communication
Outdoor work experience
Team leadership
Moving
Radio communication systems
Mobile devices

Full Job Description

The starting pay range for this position per hour is $21.00 - $23.00. The full pay range for this position per hour is $21.00 - $35.70

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:

Guest service fundamentals and experience building a guest-first culture and driving loyalty programs

Guest engagement, problem solving and resolution

Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals

Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.

Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.

Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.

Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and enhance their shopping experience.

Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.

With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points within the team's career path.

Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.

With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.

Quickly respond to any concerns with guests’ shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.

Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.

Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.

Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.

Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.

Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.

Model the execution of physical security processes in order to enhance the instore security culture.

Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices

If applicable, as a key carrier, follow all safe and secure training and processes.

Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

Address all store emergency and compliance needs.

All other duties based on business needs.

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:

High school diploma or equivalent

Must be at least 18 years of age or older

Previous retail experience preferred, but not required

Lead and hold others accountable

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Work independently and as part of a team

Manage workload and prioritize tasks independently and with a team

Welcoming and helpful attitude toward all guests and other team members

Effective communication skills

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others

Climb up and down ladders as needed

Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed

Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Apply Now

Refine Your Search

guest experience leader jobs in charleston, wv

Service & Engagement Team Leader

Restaurant General Manager - KFC

General Manager

Food Safety & Brand Standards Specialist

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1261)

Housekeeper | Part-Time l Charleston Coliseum and Convention Center

Front of House Team Member

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1261)

Executive Team Leader Human Resources (Assistant Store Manager HR) - Charleston, WV

Graphic Designer | Part-Time | Charleston Coliseum and Convention Center

Graphic Designer | Full-Time | Charleston Coliseum and Convention Center

Guest Services Team Member | Part-Time | Charleston Coliseum and Convention Center

Store Manager (Store 2670)

Manager in Training - MacCorkle Ave

Cook

Customer Service Specialist / Cashier

Back of House Team Member

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2897)

Overnight Valet Attendant - Charleston, WV

Assistant Manager

I want to receive the latest job alert for guest experience leader in charleston, wv

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