Top 13 Help desk support Jobs in Charleston, Wv

Desktop Support Technician
HCL Technologies Limited - Business Services —Fraziers Bottom, WV
- $31,000 - $58,000 a year
- Extended hours
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Support
City National Bank of WV —Cross Lanes, WV
- Full-time
- Research
- Office
- Computer networking
- Paid parental leave
- Health insurance
Quick Apply
Help Desk Analyst 1
State of West Virginia —Kanawha County, WV
- $35,702 - $61,628 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
10d
Associate-Work Place Services
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Mid-level
- Windows
- In-person
- Health insurance
- 401(k)
12d
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
System Service Technician (IT-Focused)
KANAWHA SCALES & SYSTEMS LLC —Poca, WV
- $24 - $28 an hour
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- Hospital
- Mid-level
11d
Clinical Applications Analyst -- VH IT Ancillary and Integration -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule
11d
Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Computer Science
- System design
- Mid-level
- Flexible schedule
11d
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Desktop Support Technician
HCL Technologies Limited - Business Services —Fraziers Bottom, WV
Valid driver’s license. Collaborate with cross functional teams to properly onboard incoming new hires. This role will be to provide overall hardware/software…
$31,000 - $58,000 a year
Quick Apply
Help Desk Support
City National Bank of WV —Cross Lanes, WV
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware…
Quick Apply

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
1h

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Desktop Support Technician

HCL Technologies Limited - Business Services -
Fraziers Bottom, WV

Quick Apply

Job Details

Full-time
$31,000 - $58,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Printer (troubleshooting support)
Driver's License
Phone customer support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Network support
IP networking
Productivity software
Desktop administration

Full Job Description

Desktop Support Technician

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)

Desired Skills & Experience

Responsibilities:

● Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support

● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

● Printer break-fix and installation

● Disposal, redeployment and Asset reclaim

● Shipping coordination

● Data Backup and Data Recovery coordination

● Hardware Refresh

● Warranty and Out-of-warranty repair and replacement

● Depot Services

● Walk Up Support

● Spare parts management

● Good Knowledge / hands on supporting VDI 1st level Trroubleshooting

● Executive (VIP) Support

● Audio and Video Support including Health Checks

● Inventory and Asset Management – Depot Operations

● Coordinate with external vendors for dispatch support

● Identify and resolve hardware and software application conflicts

● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

● Responsible for asset tagging and entering all incoming equipment into our asset management system

● Collaborate with cross functional teams to properly onboard incoming new hires

● Ensure that hardware is properly assigned and updated into our management system

● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

● Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

● Prefer 3-5 years IT experience, including technical training

● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications

● Experience with imaging windows 10 OS.

● Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)

● Networked printer experience (queue creation, server maintenance, etc.)

● Experience in using PC-based word processing, presentation, and e-mail software preferred

● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

● Outstanding customer service and interpersonal skills

● Excellent organizational skills and ability to prioritize tasks among many competing requests

● Experience working in or supporting a call center or help desk environment

● MCP and or A+ Certifications

● Aptitude for learning

● Excellent oral and written communication skills

● Ability to work in teams and in a team environment

● Able to lift up to 50 pounds

● Own car for transportation (mileage will be reimbursed by policy)

● Valid driver’s license

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Type: Full-time

Pay: $31,000.00 - $58,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Experience:

Desktop support: 3 years (Required)

Work Location: On the road

Quick Apply

Refine Your Search

help desk support jobs in charleston, wv

Desktop Support Technician

Help Desk Support

Help Desk Analyst 1

Associate-Work Place Services

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

System Service Technician (IT-Focused)

Associate Business Applications Analyst -- VH IT Revenue Cycle -- Northgate-400 Association Dr.

Clinical Applications Analyst -- VH IT Ancillary and Integration -- Northgate-400 Association Dr.

Clinical Applications Analyst -- VH IT Core -- Northgate-400 Association Dr.

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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