Top 16 Service desk support Jobs in Charleston Wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
Mon Health —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Level 1 – Service Desk Technician
Next Level Technologies —Charleston, WV
- Mid-level
Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.
CAMC Health System —Charleston, WV
- Overtime
- Research
- Windows
- Organizational skills
Help Desk Support
City National Bank of WV —Cross Lanes, WV
- Full-time
- Research
- Office
- Computer networking
- Paid parental leave
- Health insurance
Quick Apply
2d
Client Support Desk Analyst
defi AUTO LLC —Charleston, WV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Service Desktop Support Analyst
Coforge Ltd. —Charleston, WV
- $16 - $17 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
5d
Lead Help Desk Technician
Associated Systems Professionals, LLC —South Charleston, WV
- $32,000 - $40,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
9d

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Part Time Onsite IT Support
Miles IT —Sophia, WV
This position is intended to provide a flexible option for occasional supplemental income, not a consistent and guaranteed monthly income.
$30 an hour
Technical Support Specialist
Synthesis Health —Huntington, WV
You will own outcomes for issues where the correct resolution depends on backend or technical diagnosis, across Core, Vision, reporting, observability/Grafana,…
$25 - $35 an hour
Quick Apply
11d

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IT Support Specialist - FTE/Direct hire - Columbus, OH - Onsite (local candidates only) - W2 only
Stafford Technology —Columbus, OH
Previous *helpdesk, desktop support, field support, or IT support experience*. Construction, trades, or field-service industry experience.
$55,000 - $60,000 a year
Quick Apply
10d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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service desk support jobs near charleston wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Mon Health -
Charleston, WV

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Job Details

Full-time

Qualifications

Android
Mobile devices

Full Job Description

Job Summary

Service Desk: Applies learned knowledge of information systems products and services to assist internal users on simple to complex matters. Responsible for recognizing, researching, isolating and resolving information systems problems. Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up. May provide information system library support. Assist in Data Center activities as needed. Responsible for the basic upkeep, configuration, and reliable operations of microprocessor-based computing systems, printers, and peripherals. Demonstrates a basic understanding of and meets the service level agreements of the organization. Demonstrates a basic understanding and adheres to departmental processes for change control. Maintains a level of cybersecurity knowledge sufficient to securely accomplish their job duties.

Responsibilities

1. Provide basic Level I phone support to customers using the Knowledge Database and other reference materials.
2. Resolves routine questions and problems.
3. Must demonstrate an understanding of the basics of customer service, and must demonstrate a good customer service attitude
4. Must be able to use the tool set employed by the support center.
5. Must demonstrate basic knowledge of Windows based PC’s and Apple Android mobile devices.
6. Receive, analyze, and log problem calls into the ITSM software.
7. Support the interaction of I/S personnel to resolve problem calls.
8. Maintains and protects confidentiality with regard to all aspects of patient care and employee information.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education

Associate's Degree (Required) Education: Associates Degree, Certification, or equivalent demonstrable experience Experience: 1+ years of experience in area of specialization or related profession

Credentials

No Certification, Competency or License Required

Work Schedule: Varies

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Guy S. Stewart [email protected]

Apply Now

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service desk support jobs in charleston wv

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Level 1 – Service Desk Technician

Associate Service Desk Analyst -- VH IT Customer Support Center -- Northgate-400 Association Dr.

Help Desk Support

Client Support Desk Analyst

Service Desktop Support Analyst

Lead Help Desk Technician

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