Top 3 Service writer Jobs in Charlevoix, Mi

Automotive Service Manager
Brown Motors, Inc. —Petoskey, MI
- $100,000 - $150,000 a year
- Full-time
- Clean driving record
- Dealership
- Driver's License
- Disability insurance
- Health insurance
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Automotive Service Manager

Brown Motors, Inc.
Petoskey, MI

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Job Details

Full-time
$100,000 - $150,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Customer retention strategy
Performance management strategy
Service scheduling
Team scheduling
Auto service management
Change management
Dispatching
Team development
Driver's License
Production optimization
Policy & process development
Leading team collaboration initiatives
Production efficiency metrics
Business operations
Customer satisfaction improvement
Team motivation (leadership skill)
Dealership experience
Team building

Full Job Description

Job Overview

Brown Motors is hiring an Automotive Service Manager to lead and improve our entire service operation in Petoskey, Michigan. This is a turnaround-driven leadership role for someone who knows how to fix problems, build process, develop people, and drive results. We need a proven leader who can improve CSI, raise daily shop output, strengthen advisor performance, develop technicians, and bring consistency to scheduling and dispatch.

You will oversee a combined service operation in a busy dealership environment and work closely with advisors, technicians, parts, warranty, and leadership. Our service business includes retail, fleet, diesel, and Quick Lane work, so this role requires someone who can manage complexity, create structure, and keep the department moving. This is not a status quo role. It is a leadership role for someone who will set standards, hold people accountable, improve execution, and raise the customer experience.

Brown Motors is a high-performance, high-integrity Ford, Chrysler, Dodge, Jeep, and Ram dealership with a long-standing reputation for trust, transparency, and long-term relationships. We are serious about improving the business and we are looking for a Service Manager who wants the authority and responsibility to make a real impact.

Salary Range: $100,000.00 - $150,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan

Requirements

Proven experience leading an automotive dealership service department or fixed operations team
Strong track record of improving CSI, advisor performance, technician development, and daily shop output
Strong understanding of service workflow, scheduling, dispatch, repair order management, and customer retention
Ability to lead change, drive accountability, and improve underperforming processes
Data-driven mindset with the ability to manage performance through key service metrics
Strong communication, leadership, organization, and follow-through
Ability to earn respect from technicians, advisors, and customers while maintaining clear standards
OEM dealership experience preferred
Valid driver's license and clean driving record

Responsibilities

Lead the daily operation of the entire service department with a focus on CSI, production, efficiency, quality, and profitability
Improve service advisor performance through coaching, accountability, process discipline, and stronger customer communication
Develop technicians through training, support, clear expectations, and performance management
Own shop scheduling and dispatch to improve shop flow, promised-time delivery, bay utilization, and daily output
Build and enforce consistent service processes from appointment set-up to write-up, inspection, approvals, repair flow, quality control, and follow-up
Monitor and manage department KPIs including CSI, hours per RO, technician productivity, efficiency, comeback rate, labor gross, and overall shop performance
Work closely with parts, warranty, and leadership to remove bottlenecks and improve execution across the department
Address problems quickly, make sound decisions, and hold the team to a high standard of performance and customer care
Recruit, train, and retain strong team members while building a culture of urgency, professionalism, and accountability

About Us

Brown Motors has proudly served Northern Michigan since 1898 and remains family owned under fourth generation leadership. Located in Petoskey, Michigan, we represent Ford, Chrysler, Dodge, Jeep, and Ram and serve customers throughout the region.

Our dealership continues to grow, with one of the largest service operations in Northern Michigan, including more than 40 service bays and a dedicated commercial and heavy-duty service facility. We support both retail customers and business fleets with sales, service, parts, and mobile support.

At Brown Motors, we believe our people are our greatest asset. We focus on building a strong team culture built around professionalism, accountability, and long-term career growth.

If you are looking for a stable company with deep community roots and a commitment to doing things the right way, Brown Motors offers an opportunity to build a meaningful career.

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service writer jobs in charlevoix, mi

Automotive Service Manager

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