Top 4 Front desk concierge Jobs in Charlevoix Mi

Front Desk Manager - Hotel Perry
Hotel Investment Services —Petoskey, MI
- Weekends as needed
- Mid-level
- Organizational skills
- Ability to stand for extended periods
- Disability insurance
- Dental insurance
Guest Experience & Event Coordinator
Otis Harbor Springs —Harbor Springs, MI
- From $20 an hour
- Weekends as needed
- Hotel
- Contracts
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d

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Guest Experience & Event Coordinator
Otis Harbor Springs —Harbor Springs, MI
This position is responsible for welcoming guests, managing reservations and guest inquiries, coordinating weddings and special events, maintaining the shared…
From $20 an hour
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4d
Program Coordinator – Team Boyne
Boyne Mountain Resort —Boyne Falls, MI
Race & Event Coordination Support: assist with race logistics including travel planning and entry submissions; support home events at either venue; and liaise…
8d

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Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
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Night Audit
The Junto —Columbus, OH
Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.
$18 an hour

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Front Desk Manager - Hotel Perry

Hotel Investment Services -
Petoskey, MI

Apply Now

Job Details

Full-time

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Mid-level
Organizational skills
Leadership
Communication skills
Time management

Full Job Description

Front Desk Manager

Department: Hotel & Rooms

Reports to: General Manager

Job Type: Full Time, Exempt

Job Summary:

The Front Desk Manager oversees the daily operations and supervision of the front desk team. This role involves ensuring that guests receive exceptional service while maintaining high standards. The Front Desk Manager also serves as the Manager on Duty, proactively addressing and resolving issues while fostering a warm and welcoming environment.

Duties and Responsibilities

Oversee scheduling for employees at the front desk
Assist in recruitment efforts and communicate with the General Manager and Human Resources about the status of all open positions, as well as the status of all applicants
Monitor and control staff performance by administering annual performance reviews for the team
Leads by example: Provides Great Customer Service to all guests in a warm and friendly manner.
Trains each Front Office Associate and Concierge to deliver efficient, excellent service to customers and guests.
Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as the local area and events.
Ensure proper procedures are followed during guest check-in and out
Solicit guest feedback via guest comment cards and acknowledge guest preferences for future visits
Assist Front Desk Agents with billing, arrivals, departures, and guest satisfaction
Enforces adherence to the Company’s standards of dress and appearance.
Develops knowledge of frequent guests and their special requests and needs.
Orders office supplies as needed
Performs other duties, as assigned, to meet business needs

Knowledge, Skills & Abilities:

Excellent communication and leadership skills
Ability to multitask and lead by example
Excellent interpersonal skills; able to communicate well with customers and staff members
Supervisory and performance management skills
Excellent time management and organizational skills; attention to detail
Ability to deal with guests when they are angry or upset
Ability to work quickly and thoroughly when under pressure
Bachelor’s degree in Hospitality, Business, or a related field preferred, or equivalent professional experience in hotel or resort operations
Flexible schedule to include all shifts as needed, including weekends and holidays
Knowledge of local and surrounding communities
Must be able to stand for long periods

Job Perks & Benefits:

Complimentary daily meal
Health, Dental, and Vision insurance
Short Term Disability
401K with employer matching
Paid time off

Apply Now

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front desk concierge jobs in charlevoix mi

Front Desk Manager - Hotel Perry

Guest Experience & Event Coordinator

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