Top 874 Customer experience agent Jobs in Charlotte, Nc

Inbound Call Center Representative
Nexovent Group —Charlotte, NC
- $23.45 - $28.25 an hour
- Weekends as needed
- Computer literacy
- Conflict management
- Organizational skills
- Paid training
- Health insurance
Quick Apply
1d
Customer Service Agent
Go Hiya —Charlotte, NC
- $18 - $27 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
13d
Customer Service Representative - REMOTE
First American Financial Corporation —Fort Mill, SC
- Remote
- Background check
- Mid-level
- Microsoft Office
- Employee stock purchase plan
- Health insurance
1d
Part Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Assistance Representative Full Time
American Airlines —Charlotte, NC
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
4d
Hotel Guest Service Agent
Hilton Charlotte University Place —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
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Guest Service Agent
Drury Hotels Company LLC —Charlotte, NC
- Up to $3,200 a year
- Urgently hiring
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
5d
Customer Service Representative - REMOTE
ServiceMac, LLC —Fort Mill, SC
- $16.07 - $21.41 an hour
- Full-time
- Remote
- Background check
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply
2d
Customer Relations Representative - State Farm Agent Team Member
Joshua Ross - State Farm Agent —Charlotte, NC
- $55,000 - $75,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
CLT Customer Service Agent
VIP Hospitality —Charlotte, NC
- Weekends as needed
- High school diploma or GED
- US work authorization
- Communication skills
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Mary-Beth Burgess - State Farm Agent —Charlotte, NC
- $21 - $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Hotel Front Desk Agent
Hilton Garden Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
12d
Customer Relations Representative - State Farm Agent Team Member
Aprille Shaffer - State Farm Agent —Charlotte, NC
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Charlotte, NC
- $13 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Receptionist - State Farm Agent Team Member
Michael Grant - State Farm Agent —Charlotte, NC
- $47,000 - $52,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Night Auditor - 3rd Shift Front Desk Agent
Hilton Charlotte University Place —Charlotte, NC
- $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Medicare Sales Agent - Remote in NC, SC, GA, WV, IN, & MI
UnitedHealthcare —Charlotte, NC
- $16 - $24 an hour
- Overtime
- Remote
- Computer literacy
- Pass drug screening
- Windows
- AD&D insurance
- Employee stock purchase plan
Hotel Front Desk Agent
Hampton Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
4d
Front Desk Agent
MCR Hotels —Charlotte, NC
- $16 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Inbound Call Center Representative

Nexovent Group
Charlotte, NC

Quick Apply

Job Details

Full-time
$23.45 - $28.25 an hour
1 day ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Vision insurance
Opportunities for advancement

Qualifications

Customer records maintenance
Personal service client interaction documentation
Computer operation
Managing customer accounts
Confidential information handling
Customer relationship building
Promoting products
Account maintenance
Phone communication
Computer literacy
Client rapport building
Client inquiry handling
Incident Escalation
Customer engagement
Conflict management
Desktop applications
Organizational skills
Computer skills
Billing issue inquiries
Handling account queries
Suggestive selling
Account management
Escalation handling
Communication skills
Entry level
Client interaction via phone calls
Customer data entry

Full Job Description

Are you looking for an Inbound Call Center Representative job in Charlotte, NC where you can provide outstanding customer service while growing your professional career? We're hiring friendly, motivated, and customer-focused individuals to join our expanding team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Whether you have previous experience in customer service, call center operations, retail, hospitality, technical support, or office administration, or you're looking for an entry-level customer service opportunity, we provide paid training, ongoing coaching, and excellent opportunities for career advancement.

About the Position

As an Inbound Call Center Representative, you'll be the first point of contact for customers calling with questions, service requests, account inquiries, and product information. You'll provide professional, friendly, and efficient support while ensuring every customer receives an exceptional experience.

This position is ideal for candidates searching for Inbound Call Center Jobs, Call Center Representative Jobs, Customer Service Representative Jobs, Customer Support Jobs, Contact Center Jobs, Customer Care Jobs, Call Center Agent Jobs, Entry-Level Call Center Jobs, Phone Support Jobs, and Customer Service Careers in Charlotte, NC.

What You'll Do

Customer Support & Call Handling

Answer incoming customer calls professionally and courteously.
Assist customers with questions regarding products, services, billing, accounts, and company policies.
Resolve customer concerns quickly while maintaining a positive customer experience.
Escalate complex issues to the appropriate department when necessary.
Deliver accurate information and effective solutions during every interaction.

Account & Service Management

Process customer requests, account updates, and service changes.
Document customer interactions accurately in company systems.
Follow up on customer inquiries when additional action is required.
Maintain confidentiality of customer information.
Ensure compliance with company procedures and quality standards.

Customer Experience

Build positive relationships through active listening and professional communication.
Demonstrate empathy and patience while resolving customer concerns.
Meet quality, productivity, and customer satisfaction goals.
Promote additional products or services when appropriate.
Deliver an exceptional customer experience on every call.

Team Collaboration

Work closely with supervisors and teammates to achieve department goals.
Participate in paid training, coaching, and ongoing professional development.
Share customer feedback to improve products and service processes.
Contribute to a positive, supportive, and collaborative workplace.

What We're Looking For

Excellent verbal communication and active listening skills.
Friendly, professional, and customer-focused attitude.
Strong problem-solving and conflict-resolution abilities.
Basic computer skills and ability to navigate multiple software applications.
Ability to multitask while speaking with customers.
Strong attention to detail and organizational skills.
Reliable, punctual, and dependable.
Ability to work independently and as part of a team.
Flexible availability, including evenings, weekends, and holidays as needed.

Previous experience as an Inbound Call Center Representative, Customer Service Representative, Call Center Agent, Customer Support Specialist, Contact Center Representative, Technical Support Representative, Receptionist, Retail Associate, Hospitality Associate, or another customer-facing role is preferred but not required. Comprehensive paid training is provided for motivated candidates.

Why Join Our Team?

Competitive hourly pay
Paid training and onboarding
Full-time and part-time opportunities available
Performance-based incentives
Career advancement opportunities
Supportive leadership and collaborative team environment
Employee recognition and appreciation programs
Ongoing coaching and professional development
Modern, inclusive, and growth-focused workplace

Apply Today

If you're ready to build a rewarding career in customer service, call center operations, customer support, contact center services, and customer care, we'd love to hear from you.

Submit your resume today to be considered for our Inbound Call Center Representative position in Charlotte, NC. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.

Apply today and start your next opportunity as an Inbound Call Center Representative in Charlotte, NC, where your communication skills, professionalism, and passion for helping people will make a meaningful difference with every call.

Pay: $23.45 - $28.25 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience agent jobs in charlotte, nc

Inbound Call Center Representative

Customer Service Agent

Customer Service Representative - REMOTE

Part Time Overnight Guest Service Agent

Hotel Front Desk Agent

Customer Assistance Representative Full Time

Hotel Guest Service Agent

Guest Service Agent

Customer Service Representative - REMOTE

Customer Relations Representative - State Farm Agent Team Member

CLT Customer Service Agent

Customer Service Representative - State Farm Agent Team Member

Hotel Front Desk Agent

Customer Relations Representative - State Farm Agent Team Member

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites

Receptionist - State Farm Agent Team Member

Night Auditor - 3rd Shift Front Desk Agent

Medicare Sales Agent - Remote in NC, SC, GA, WV, IN, & MI

Hotel Front Desk Agent

Front Desk Agent

I want to receive the latest job alert for customer experience agent in charlotte, nc

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