Top 13 Guest service agent Jobs in Charlottesville, Va

Front Desk Agent
Keswick Hall and Club —Charlottesville, VA
- $20 an hour
- Full-time
- Writing skills
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent - Overnight
Omni Hotels & Resorts —Charlottesville, VA
- $19 an hour
- Overnight shift
- English
- Math
- Ability to stand for extended periods
Quick Apply
Guest Service Agent
Fairfield Inn & Suites by Marriott Charlottesville North —Charlottesville, VA
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
FRONT DESK CLERK
EMMET HOTEL LLC —Charlottesville, VA
- $16 - $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
11d
Front Desk Agent
Courtyard Charlottesville —Charlottesville, VA
- $16 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Free parking
- 401(k) matching
Quick Apply
11d
Hotel Guest Service Agent Holiday Inn Express Charlottesville
Kalyan Hospitality —Charlottesville, VA
- $15 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Hotel
Sport Clubs Operations Supervisor
Boar’s Head Resort —Charlottesville, VA
- From $19 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Guest Service Agent
Homewood Suites Charlottesville —Charlottesville, VA
- $15 - $17 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
9d
Front Desk Sales Associate
PCRK Group —Charlottesville, VA
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Spa Receptionist
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
Quick Apply
SC Operations Supervisor
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- Full-time
- CPR Certification
- BLS Certification
- Merchandising
Quick Apply

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Guest Services Manager
Virginia Guesthouse at UVA —Charlottesville, VA
The Guest Services Manager will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of…
$60,000 - $65,000 a year
Quick Apply
1d
General Manager
Courtyard Charlottesville —Charlottesville, VA
Staff Optimization develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service,…
$100,000 - $120,000 a year
Quick Apply
10d

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Part Time Front Desk
Holiday Inn Express & Suites (Worthington) —Columbus, OH
*Previous hotel front desk experience required*. Maintain a clean and organized front desk area. Greet and check in/check out guests in a friendly and…
$14.50 - $15.50 an hour
Quick Apply
5d
Front Desk Agent
Renaissance Westerville —Westerville, OH
Respond quickly to calls, lobby visitors, and team members needing assistance. Post guest charges, collect payments, and follow cash handling procedures.
From $16 an hour
Quick Apply

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Front Desk Agent

Keswick Hall and Club -
Charlottesville, VA

Quick Apply

Job Details

Full-time
$20 an hour
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Writing skills
Productivity software

Full Job Description

Overview

The Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay.

Responsibilities

Duties include but are not limited to:

Assists in pre-registration and blocking of rooms for reservations.
Responsible for the guest registration process and communication of hotel amenities.
Handle guest check-ins and check-outs throughout shift.
Uses proper telephone etiquette.
Assigns rooms, accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures.
Ensure guest satisfaction and an enjoyable experience.
Handle room and rate changes with management consent.
Knows room locations, types of rooms available, and room rates.
Presents options and alternatives to guests and helps in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking.
Maintains the cleanliness and neatness of the front desk area.
Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Provide efficient service and meaningful experiences.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
Maintain cash bank.
Check/swipe credit cards of all registered guests.
Performs cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange etc.
Record and make all guest wake-up calls properly.
Reads and initials the pass-on log and bulletin board daily.
Remains aware of daily activities and meetings taking place in the hotel.
Communicates all important information to following shift to ensure a smooth transition.
Prepare guest arrival cards for the following days arrivals. Verify dinner, golf/spa reservations.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Perform other duties as assigned.

Qualifications

Minimum of high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
Must be able to speak and understand the primary language used by the guests who visits the hotel.
Possesses a working knowledge of the reservations department.
Excellent communication skills-oral and written.
Excellent Guest service skills.
Must be friendly, flexible, dependable and able to multi-task.
Microsoft office computer skills.
Must be sales minded.
Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Quick Apply

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guest service agent jobs in charlottesville, va

Front Desk Agent

Front Desk Agent - Overnight

Guest Service Agent

FRONT DESK CLERK

Front Desk Agent

Hotel Guest Service Agent Holiday Inn Express Charlottesville

Sport Clubs Operations Supervisor

Guest Service Agent

Front Desk Sales Associate

Spa Receptionist

SC Operations Supervisor

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