Top 14 Helpdesk support Jobs in Chattanooga, Tn

Help Desk Specialist II
TENNESSEE VALLEY FEDERAL CREDIT UNI —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Pass drug screening
Technology Support Technician 1
Hamilton County Department Of Education —Chattanooga, TN
- Full-time
- Writing skills
- High school diploma or GED
- Driver's License
5d
IT Support Technician
United Enertech Corporation —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
14d
IT Services Specialist
Mueller Water Products —Chattanooga, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Senior User Support Specialist
Contact Government Services, LLC —Chattanooga, TN
- Full-time
- Word processing
- Mid-level
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Network Administrator
Millennium Bank —Chattanooga, TN
- Background check
- Pass drug screening
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
12d
Customer Service Representative
National Title Pawn —Tunnel Hill, GA
- Full-time
- Bilingual
- Background check
- Google Workspace
- Paid time off
- Flexible schedule
Quick Apply
2d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
3d

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Help Desk Specialist II

TENNESSEE VALLEY FEDERAL CREDIT UNI -
Chattanooga, TN

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Job Details

Full-time

Qualifications

Vendor relationship building
Non-technical user support
Computer operation
IT infrastructure
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

JOB SUMMARY:
The Help Desk Specialist II provides advanced technical support to personal computer users by analyzing and resolving problems, supplying information concerning system use, performing system installation and maintenance functions, and coordinating solutions with staff and vendors for desktop systems and their peripheral equipment. They are responsible for all physical security access control. The Help Desk Specialist II serves as an escalation resource for complex technical issues and assists in maintaining a secure and efficient end-user computing environment. They also help provide training for Help Desk Specialist I staff and create training documentation. The Help Desk Specialist II assists with vendor communications and supports the implementation and deployment of new software and technology solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Desktop Support: Provides advanced end-user support by troubleshooting hardware and software issues. Assists with installations, configurations, and upgrades, and resolves technical problems related to desktop computers, laptops, printers, and other peripherals. Serves as an escalation resource for complex desktop support issues when needed.
Access Control: Manages all aspects of access control including, but not limited to, FOB management, camera management, video recordings, and user access administration.
Documentation and Training: Assists with new hire onboarding, ongoing IT training, and departmental documentation creation. Creates and maintains technical procedures, training materials, and knowledge base documentation.
Vendor Relations: Assists with vendor communications and coordination to support credit union IT infrastructure and technology solutions.
Collaboration and Communication: Collaborates with other IT teams, such as network administrators and software developers, to ensure seamless integration and troubleshooting of desktop systems. Communicates effectively with end-users to understand their needs and provide timely solutions.
User Account Management: Creates and manages user accounts, permissions, and access controls to ensure appropriate levels of security and data integrity.
System Administration: Manages and maintains the organization's desktop infrastructure, including operating system deployments, software distribution, patch management, and ensuring systems are secure and up to date.
Implementation Support: Assists with testing, deployment, and end-user support for new software, hardware, and technology initiatives.
Required Training: Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability, and strong relationships in every interaction with members.
Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

Associate degree in Information Technology, Computer Science, or a related field preferred; relevant work experience may be considered in lieu of a degree.
Three to five years of experience in the field of PC technical support; or a combination of relevant experience and education or certifications.
Good knowledge of modern operating system architecture concepts and communications protocols.
Experience supporting Windows operating systems and troubleshooting computer-related hardware and software issues.
Advanced knowledge of computer hardware and software and its related infrastructure components and/or operating environments identified in the assignment requirements.
Experience creating technical documentation and providing end-user training is preferred.
Strong problem-solving, analytical, and troubleshooting skills.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves frequent interaction with individuals inside and/or outside the organization for purposes of exchanging information, building relationships, or soliciting cooperation.
Strong verbal and written communication skills with the ability to provide technical assistance to users with varying levels of technical knowledge.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
Criminal background check and drug screening
Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

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helpdesk support jobs in chattanooga, tn

Help Desk Specialist II

Technology Support Technician 1

IT Support Technician

IT Services Specialist

Senior User Support Specialist

Network Administrator

Customer Service Representative

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